LinkedIN Profile
https://www.linkedin.com/in/mat-matysik-35950757/
Experienced Manager with a demonstrated history of working in the Hospitality & Training industry. Skilled in Budgeting, Food & Beverage, Management, Operations Management, Consulting and Hospitality Management. Strong professional with a specialist focus in Hospitality Administration/Management, from Westminster Collage Vincent Square.
29 años y 3 meses
Oversee and support of Operational Manager, and assist the operational lead teams and assist Program Director where necessary. Liaise with outside contractors and support with the training and onboarding of operatives. Daily weekly and monthly data analysis of the ECHO operations to ensure the smooth running of the operation.
Oversee and support of Operational Manager, and assist the operational lead teams and assist Program Director where necessary. Liaise with outside contractors and support with the training and onboarding of operatives. Daily weekly and monthly data analysis of the ECHO operations to ensure the smooth running of the operation.
Oversee operatives on site to ensure all standards are met within guidelines set out by Site Manager, accountable for the supervision and training of 24 Staff at the UK largest site. Ensuring that all operatives give the highest level of customer service and that all tests are carried out within test guide lines. The daily set up of the PPE section and ensuing that all PPE Kits are made up correctly and that all PPE areas are serviced regularly. The training of operatives in the importance of PPE on site, and training within the PPE section. Ensuring at all completed test samples are sent off via courier for analysis. The daily stock count and that any emergency orders are placed. Key accomplishments: * The daily readiness of site before opening * The training of Operatives In PPE and Supervision and training of Operatives on site * Being made Supervisor after 6 days of employment.
Consulting business, providing expert support, customer relationship management, providing direction and knowledge, to improve business development, customer experience and business optimization. Using over 35 years of knowledge gained in the hospitality, tourism and luxury customer segment to guide business development tools to succeed. In the short time of operation M&K has been able to assist several businesses. Key focuses: * Design plans to increase profits by executing new Sales and Marketing strategies * Working with business managers/owners to increase business efficiency tools * Operations & Development Standards * Assist with project management * Business Coaching * Staff Training, Employment Mapping, Su * Customer Service / Customer Satisfaction / Customer Journey / Customer Success / Customer Management * Operational Audits * Preparing Manuals and Presentations * Focusing business on customer care, and improvement
Oversee operatives on-site to ensure all standards are met within heath and Safety guidelines set out by the Department of Health and Social Care UK Government, accountable for the supervision and training of 24 Staff at the UK's largest mass community test site. Ensuring that all operatives give the highest level of customer service and that all tests are carried out within test guidelines. The daily set up of the PPE section and ensuing that all PPE Kits are made up correctly and that all PPE areas are serviced regularly. The training of operatives in the importance of PPE on site, and training within the PPE section. Ensuring at all completed test samples are sent off via courier for analysis. The daily stock count and that any emergency orders are placed. Key accomplishments: • The daily readiness of site before opening • The training of Operatives In PPE and Supervision and training of Operatives on site • Being made Supervisor after 6 days of employment. • Being Made a Site Manager in 3 Months
Oversee marine operations accountable for preparing eight club boats for the Private Members for the day of business, ensuring boats are cleaned, fueled, that all legislative requirements are met and that boats are safe and maintained. Daily admin, answering phone calls, boat club sales, and greeting/hosting club members, and assisting members with any questions or needs. Assisting Dry Stack with boat movements, and dry stack members and dry stack management with any needs required. Key accomplishments: • The daily readiness of Club Boats above and beyond club members needs • Cleanliness of the boats for members quote from members “The Boats Have Never Looked So Clean”. • Assisting Members with their Boating Enquiries and preempting their needs with my own style of Boat Butler, another quote “Mat, we could not do without you”
Consulting business, providing expert support, customer relationship management, providing direction and knowledge, to improve business development, customer experience, and business optimization. Using over 35 years of knowledge gained in the hospitality, tourism, and luxury customer segment to guide business development tools to succeed. In the short time of operation, M&K has been able to assist several businesses. Key focuses: • Design plans to increase profits by executing new Sales and Marketing strategies • Working with business managers/owners to increase business efficiency tools • Operations & Development Standards • Assist with project management • Business Coaching • Staff Training, Employment Mapping, Su • Customer Service / Customer Satisfaction / Customer Journey / Customer Success / Customer Management • Operational Audits • Preparing Manuals and Presentations • Focusing business on customer care, and improvement
Provided leadership and direction to staff group of 365 personnel with a focus on streamlining and maintaining daily operations. Represented company at trade shows and initiated trade calls to conduct product training across the business. Directed revenue management and occupancy functions to optimise the performance of online platforms. Key Accomplishments: * Succeeded in increasing occupancy and profitability through effective implementation of sales and marketing plans. * Instrumental in planning and coordinating 2018-19 closure and managing reopening of three Hospitality units. * Key contributor to the redevelopment of two hospitality properties over a four-month period; successfully planned two additional properties representing a total capital injection of $25M USD. * Spearheaded integration of new 7* Standards of operation across the organisation, including an entire relaunch of the Food & Beverage offering and guest experience. * Delivered cost reductions and improved profitability to achieve EBITDA of 23M ZAR and net operating profit of 10M+ ZAR in 2018, a 12% increase on the budget.
2 idiomas
Inglés
Nativo o fluido
Alemán
Competencia básica profesional
Nacionalidades
Británico
Fecha de nacimiento
April 26th 1972
6 aptitudes
1 información compartida
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