Matilde Sarriod d'Introd

Matilde Sarriod d'Introd

Estudiante de Vatel Bordeaux (France)
Vive en Bordeaux, France

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Sobre mí

Currently in the third year of the international bachelor's degree at Vatel Bordeaux, France.
Through several internships, as part of the academic program, I have gained work experience in restaurants providing and delivering excellent service to ensure customer satisfaction and welcoming and announcing them appropriately. I have also experience in the hotel industry through my internships at the luxurious InterContinental Carlton Cannes in the French Riviera as housekeeping supervisor and concierge, where I received positive feedback from my supervisors.
I have demonstrated my excellent communication skills, my meticulous attention to customer satisfaction as well as my ability to thrive under pressure. I have received recognition from my supervisors as well as the teaching staff for my initiatives and my motivation.

Before university I started studying languages in Italy where I did a language school for 3 years. After that, I decided to go abroad to improve my French and I finished High School in France where I took my International Baccalaureate in the literary section. I took a gap year before starting university because I wanted to learn English and German fluently. I went for several months in England (Exeter) and in Germany (Freiburg) where I took my language certificates. I speak 5 languages, native Italian, fluent English and French, and basic German with Spanish.

Experiencia

1 año y 7 meses

  • Concierge

    InterContinental Carlton Cannes - Cannes, France

    Recepción-Conserjería
    mayo 2019 - septiembre 2019 · 5 meses

    5 months of internship as Concierge at the Intercontinental Carlton Cannes (343 rooms): - take care of the client since the first contact with the client (by email, phone or in personal) - advice the client for any type of reservation (restaurant, car rental, boat rental, helicopter rental...) - meticulousness, efficiency and diplomacy required to give an authentic service

  • Assistant Manager

    Villa Victor Louis - Bordeaux, France

    Administración y Gestión
    octubre 2018 - febrero 2019 · 5 meses

    Practical training of 2 weeks per month for 4 months as practical training proposed by the school and as Receptionist, assistant manager at the Villa Victor Louis in Bordeaux, from October to the end of April.

  • Housekeeping Supervisor

    InterContinental Carlton Cannes - Cannes, France

    Limpieza
    mayo 2018 - agosto 2018 · 4 meses

    From the 7th of May until the 2nd of September I did my first internship at the InterContinental Carlton in Cannes as Housekeeper (343 rooms with 306 standard rooms, 37 suites and 5 new suites on the 7th floor). My responsibilities: - Ensure all rooms are cared for and inspected according to standards - Notify superiors on any damages - Deal with reasonable complaints with professionalism and patience - Follow strictly rules regarding health and safety

  • Front Desk Receptionist

    Le Boutique Hôtel Bordeaux - Bordeaux, France

    Recepción
    abril 2018 - abril 2018 · 1 mes

    2 weeks of practical training at Le Boutique Hotel (4* luxurious hotel in Bordeaux) as a receptionist. I was in charge of receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. I was in charge of screening and forwarding incoming phone calls and receiving and sorting daily emails.

  • Waitress

    Les Tables Vatel - Bordeaux, France

    Alimentos & Bebidas servicio
    febrero 2018 - febrero 2018 · 1 mes

    Assist with table and banquet hall preparation before the event (birthday-80 people): - Assist with food preparation during the event - Arrange food in an aesthetic manner - Serve both alcoholic and non-alcoholic beverages - Refill bottles of water (still and sparkling) - Take customer questions and requests and assist them in a timely and satisfactory manner - Assist with post-event clean up - Work as a member of a team, communicate with team members and supervisors to ensure efficient work ethic and overall guest satisfaction

  • Chambermaid

    Hotel Vatel - Bordeaux, France

    Limpieza
    enero 2018 - enero 2018 · 1 mes

    2 weeks of practical training at the Hotel Vatel, 4* hotel with 11 rooms. My responsibilities were: - Cleaning and tiding all areas to the standards cleanliness within time limits - Deliver excellent customer service - Maintain equipment in good condition - Handle reasonable guests complaints/requests and inform other when required

  • Waitress

    le Confidentiel - Bordeaux, France

    Alimentos & Bebidas servicio
    noviembre 2017 - diciembre 2017 · 2 meses

    I did 2 weeks internship per establishment though Vatel partnership: - Provide excellent wait service to ensure satisfaction - Taking customers orders and delivering food and beverages - Making menu recommendation, answering questions and sharing additional information with restaurant patrons

  • Waitress

    l'autre petit bois - Bordeaux, France

    Alimentos & Bebidas servicio
    noviembre 2017 - noviembre 2017 · 1 mes

    2 weeks internship per establishment though Vatel partnership as waitress in a 2 floors restaurant with 80 places. I was in charge of providing excellent wait service to ensure satisfaction, taking customers orders and delivering food and beverages and making menu recommendations, answering questions and sharing additional information with restaurant patrons.

Estudios

Cursando estudios

  • Vatel Bordeaux (France) [ Vatel Alumni ] - Bordeaux, France

    octubre 2017 - Ahora

    Currently in the second year International Bachelor Student

  • Goethe Zertifikat A2

    Goethe Institut Freiburg Sprachschule - Freiburg, Germany

    marzo 2017 - junio 2017

    I did 3 months a German course for the Goethe Zertifikat A1 and A2.

  • IELTS exam

    Exeter Academy - Exeter, United Kingdom

    octubre 2016 - diciembre 2016

    I did 2 months an english course in the Exeter Academy for the IELTS preparation.

Idiomas

5 idiomas

  • Francés

    Nativo o fluido

  • Italiano

    Nativo o fluido

  • Inglés

    Competencia profesional completa

  • Español

    Competencia básica limitada

  • Alemán

    Competencia básica limitada

Información personal

Nacionalidades

  • Italiano

Fecha de nacimiento

June 21st 1998

Permiso de conducir

Aptitudes

9 aptitudes

  • Dynamic
  • Efficiency
  • Hard working individual
  • Leadership
  • Management
  • Open minded
  • Problem solving skill
  • Team spirit
  • Team work
Contactos
Charlene Ecard
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Barbara Covex
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