Mercedes Leon

Mercedes Leon

Cluster Senior Sales Manager, Leisure & Consortia en Jumeirah International LLC
Vive en Dubai, United Arab Emirates

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Experiencia

7 años y 8 meses

  • Cluster Senior Sales Manager, Leisure & Consortia

    Jumeirah International LLC - Dubai, United Arab Emirates

    Ventas
    septiembre 2018 - diciembre 2020 · 2 años y 4 meses

    • In charge of the leisure segment, strategy and its implementation for 9 Jumeirah hotels in Dubai including Burj Al Arab Jumeirah, Jumeirah Beach Hotel and Madinat Jumeirah. • Manage all Consortia accounts globally, such as American Express Fine Hotels & Resorts, Virtuoso, Signature Travel Network and Travel Leaders Select. • Manage relationship with DMC’S, Tour Operators and retail agents to drive business and achieve business goals. • Develop Consortia accounts and strategies in order to increase market share in luxury segment across all markets. • Involved in the 2021 contracting process of 6 properties in Dubai.

  • Sales Manager

    The St. Regis, Dubai - Dubai, United Arab Emirates

    Ventas
    enero 2018 - septiembre 2018 · 9 meses

    • Actively involved in the leisure segment strategy and its implementation for 2018/2019. • Participate and represent the leisure segment in weekly strategy meetings. • Attend main international exhibitions such as ITB Berlin, ATM and ILTM Latin America. • Manage key accounts in main markets such as Europe, United States and Latin America. • Maintain and strengthen relationship with international consortias such as American Express Fine Hotels & Resorts/Centurion and Luxury Privileges Program. • Manage new and existing accounts to meet/exceed revenue goals through telesales, sales calls, site inspections, entertainments and written communication. • Analyze market information by using sales systems and implement strategy to achieve property's financial goals. • Develop and maintain knowledge of market trends, competition and customers.

  • Sales Specialist, Leisure & Luxury Travel

    The St. Regis Abu Dhabi - Abu Dhabi, United Arab Emirates

    Ventas
    enero 2016 - abril 2017 · 1 año y 4 meses

    • Manage key accounts and maintain a positive relationship with clients. • Manage new and existing accounts to meet/exceed revenue goals through telesales, sales calls, site inspections, entertainments and written communication. • Responsible for the business development of the leisure segment. • Manage consortia programs and increased production by 162% YOY. • Ensure proper action from the operations team based on each Consortia requirements and benefits. • Analyze market information by using sales systems and implement strategy to achieve property's financial goals. • Develop and maintain knowledge of market trends, competition and customers. • Professionally represent the hotel in industry organizations and events, including international tradeshows, roadshows and exhibitions.

  • Sales Coordinator

    The St. Regis Abu Dhabi - Abu Dhabi, United Arab Emirates

    Ventas
    diciembre 2014 - diciembre 2015 · 1 año y 1 mes

    • Support the Sales office by giving administrative support to the Director of Sales and team. • Prepare and analyze weekly and monthly pace, production, P&L reports, etc. • Follow up on all enquiries, preparing proposals where necessary and facilitating site inspections with potential clients. • Develop new project with Consortia programs to maximize revenue and increase revenue. • Manage and maintain positive relationship with certain leisure accounts, performing site inspections, sales calls, tele-sales and maximizing revenue from each account.

  • Front Desk Agent

    The Ritz-Carlton Dubai - Dubai, United Arab Emirates

    Recepción
    enero 2014 - noviembre 2014 · 11 meses

    • Process guest check-ins, check-outs, room assignments, and room change/late check-out requests. • Maintain a high average of monthly upselling and enrollments. • Verify/adjust billing for guests. • Ensure rates match market codes. • Supply guests with directions and information, always maintaining a positive interaction and according to company standards. • Follow up to ensure guests' satisfaction. • Awarded top enroller and top upseller in several occasions.

  • Front Desk Agent

    JW Marriott Hotel Lima - Lima District, Peru

    Recepción
    septiembre 2012 - enero 2014 · 1 año y 5 meses

    • Process guest check-ins, check-outs, room assignments, and room change/late check-out requests. • Verify/adjust billing for guests. • Ensure rates match market codes. • Supply guests with directions and information, always maintaining a positive interaction and according to company standards. • Follow up to ensure guests' satisfaction. • Award "Guest satisfaction survery and Trip Advisor 2013"

Estudios

  • Master in Marketing

    EUDE - Madrid, Spain

    septiembre 2013 - septiembre 2014

  • Bachelor in Hospitality Management

    USIL - Universidad San Ignacio De Loyola - La Molina, Peru

    enero 2007 - enero 2012

Idiomas

3 idiomas

  • Español

    Nativo o fluido

  • Inglés

    Nativo o fluido

  • Portugués

    Competencia básica limitada

Información personal

Nacionalidades

  • Peruano

Fecha de nacimiento

April 25th 1990

Contactos
Krisantus Sutrisno
People and Culture Coordinator en Four Seasons Hotels and Resorts
John Lohr
Director of Development en Hosco.com
Osama El Kady
Manager on Duty en Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl
Ver 5 contactos
Siguiendo
Six Senses Zil Pasyon Seychelles Accor Hotels
Accor Hotels
Issy-les-Moulineaux, France
Qatar Airways
Otros miembros
Shino Kaduthanam
Dubai, United Arab Emirates
Rani Rachmawati
Dubai, United Arab Emirates
Marwa Mohamed El Kamil
Dubai, United Arab Emirates
Mansoor Abid
Dubai, United Arab Emirates
Omar Abu khadra
Dubai, United Arab Emirates
Ver más
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