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Sobre mí
#Hospitality Expert#Business Development#Food & Wine aficionado#Multilingual#Conciergerie #High-end customer service
Experiencia
10 años y 2 meses
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Campus Manager
ECLA - Massy Palaiseau - Massy, France
Direcciónagosto 2018 - Ahora · 5 años y 8 meses- Rental management (leases, flat check-in and check-out) - Front desk management (organization, guest incoming preparation, packages and letters management) - Debt collection and follow up - Sales (sales offers, tour of the campus)
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Community Manager
Regus - Paris, France
Marketingabril 2017 - diciembre 2017 · 9 meses- Global management of the "floor" allocated (tenants, team building) - Networking management, Sales tours, clients acquisition and loyalty process - Complaints and queries follow-up
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Receptionist - Guest Relations
Hipark - Paris, France
Responsable Relación Clientesoctubre 2016 - abril 2017 · 7 meses- Check- in / Check- out following hotel procedures - Handling and management of guest complaints - Billing procedures (cashier on duty, invoices requests) - Management of deliveries and inventory overview - Greeting, informing people about the surroundings, taking luggages - CRS Bookings management (Availpro, Booking.com, Expedia) - Bar and tea salon management
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Front desk agent
Hôtel Lutetia - The Set Hotels - Paris, France
Recepciónseptiembre 2012 - abril 2014 · 1 año y 8 meses- Check- in / Check- out following hotel standards - Calls management & Guest complaints - Opera software daily use (bookings, inventory, reports) - Billing procedures for guests - Greeting, information (hotel and surroundings) and showing guests to their room - Upselling made (12 000 € profits)
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Assistant Manager Corporate Sales
Steigenberger Wiltcher's - Brussels, Belgium
Ventasjunio 2013 - diciembre 2013 · 7 meses- Printing daily reports (VIP List, events) - Customers site Inspection (room check, hotel showaround) - Sales kits & brochures preparation - Contracts and flyers designed for companies - Production overview (monthly engineering report) - Sales call via database (UK, USA, Spain) - Software management (Lanyon & Hotelligence)
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Business Developer
Eliya - Paris, France
Ventasenero 2012 - julio 2012 · 7 mesesLuxury conciergerie private services for independent customers - Quality procedures enhancement - Staff hiring (in charge of conducting interviews) - Sales projects management - Getting in touch with companies and estimate - Teamwork pairing up with HRM and CEO - On-the-field sales pitch with CEO
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Reservation clerk
Le Royal Monceau - Raffles Paris - Paris, France
Reservasabril 2011 - agosto 2011 · 5 meses- Mailing (price request, guests) - Calls (providing information for potential guests, bookings taking, working with travel agencies) - Following payments and bookings (prepaid bookings, sending bills, sorting) - Guest bookings management on Opera - Guest confirmations management via group network & GDS (GTA, Expedia) - Printing daily reports (tasks, RMY) - Room Upselling
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Runner (Concierge assistant)
Paris Marriott Hotel Champs-Elysées - Paris, France
Conserjeabril 2010 - octubre 2010 · 7 meses- Working directly with Business center - Back up and direct collaboration with other departments (Reception, Conciergerie, Housekeeping) - Taking calls on the move - Answering requests from clients (laundry, bringing extra bed, shave kits, adaptators or external)
Estudios
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Master Degree in Hospitality Management
Hotelschool The Hague [ HSD ] - The Hague, Netherlands
septiembre 2014 - octubre 2015Master in Hospitality services including mostly teamwork in projects, lectures, conferences and personal homework - Hospitality Audit - Financial Decisions - Hospitality experience design - Business strategy - Leading hospitality change
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Bachelor Degree in Hospitality Management,t
CMH Paris - Centre de Management Hôtelier International - Paris, France
septiembre 2011 - marzo 2014General education aimed in business administration combined with hospitality approach approaching various subjects such as finance, economy, catering business, wine and arts of the table. Part-time and full-time internships in addition to be done throughout the bachelor programme Internship reports and Memoire (3rd year) to be handed over
Idiomas
4 idiomas
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Francés
Nativo o fluido
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Inglés
Competencia profesional completa
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Español
Competencia profesional completa
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Italiano
Competencia básica profesional
Información personal
Nacionalidades
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Francés
Aptitudes
18 aptitudes
- Business Development
- Communication & PR
- Excellent guest relation
- Excel Skills
- Fooding
- Great customer service
- guest rela
- Hospitality sense
- Hosting events
- Language skills
- Luxury Sales
- New business development
- Opera-Advanced
- Pack Office
- Strong hospitality
- Telephone sales skills
- Tourism Market
- Training skills
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