Michael Nallet

Michael Nallet

Campus Manager en ECLA - Massy Palaiseau
Vive en Massy, France

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Sobre mí

#Hospitality Expert#Business Development#Food & Wine aficionado#Multilingual#Conciergerie #High-end customer service

Experiencia

10 años y 2 meses

  • Campus Manager

    ECLA - Massy Palaiseau - Massy, France

    Dirección
    agosto 2018 - Ahora · 5 años y 8 meses

    - Rental management (leases, flat check-in and check-out) - Front desk management (organization, guest incoming preparation, packages and letters management) - Debt collection and follow up - Sales (sales offers, tour of the campus)

  • Community Manager

    Regus - Paris, France

    Marketing
    abril 2017 - diciembre 2017 · 9 meses

    - Global management of the "floor" allocated (tenants, team building) - Networking management, Sales tours, clients acquisition and loyalty process - Complaints and queries follow-up

  • Receptionist - Guest Relations

    Hipark - Paris, France

    Responsable Relación Clientes
    octubre 2016 - abril 2017 · 7 meses

    - Check- in / Check- out following hotel procedures - Handling and management of guest complaints - Billing procedures (cashier on duty, invoices requests) - Management of deliveries and inventory overview - Greeting, informing people about the surroundings, taking luggages - CRS Bookings management (Availpro, Booking.com, Expedia) - Bar and tea salon management

  • Front desk agent

    Hôtel Lutetia - The Set Hotels - Paris, France

    Recepción
    septiembre 2012 - abril 2014 · 1 año y 8 meses

    - Check- in / Check- out following hotel standards - Calls management & Guest complaints - Opera software daily use (bookings, inventory, reports) - Billing procedures for guests - Greeting, information (hotel and surroundings) and showing guests to their room - Upselling made (12 000 € profits)

  • Assistant Manager Corporate Sales

    Steigenberger Wiltcher's - Brussels, Belgium

    Ventas
    junio 2013 - diciembre 2013 · 7 meses

    - Printing daily reports (VIP List, events) - Customers site Inspection (room check, hotel showaround) - Sales kits & brochures preparation - Contracts and flyers designed for companies - Production overview (monthly engineering report) - Sales call via database (UK, USA, Spain) - Software management (Lanyon & Hotelligence)

  • Business Developer

    Eliya - Paris, France

    Ventas
    enero 2012 - julio 2012 · 7 meses

    Luxury conciergerie private services for independent customers - Quality procedures enhancement - Staff hiring (in charge of conducting interviews) - Sales projects management - Getting in touch with companies and estimate - Teamwork pairing up with HRM and CEO - On-the-field sales pitch with CEO

  • Reservation clerk

    Le Royal Monceau - Raffles Paris - Paris, France

    Reservas
    abril 2011 - agosto 2011 · 5 meses

    - Mailing (price request, guests) - Calls (providing information for potential guests, bookings taking, working with travel agencies) - Following payments and bookings (prepaid bookings, sending bills, sorting) - Guest bookings management on Opera - Guest confirmations management via group network & GDS (GTA, Expedia) - Printing daily reports (tasks, RMY) - Room Upselling

  • Runner (Concierge assistant)

    Paris Marriott Hotel Champs-Elysées - Paris, France

    Conserje
    abril 2010 - octubre 2010 · 7 meses

    - Working directly with Business center - Back up and direct collaboration with other departments (Reception, Conciergerie, Housekeeping) - Taking calls on the move - Answering requests from clients (laundry, bringing extra bed, shave kits, adaptators or external)

Estudios

  • Master Degree in Hospitality Management

    Hotelschool The Hague [ HSD ] - The Hague, Netherlands

    septiembre 2014 - octubre 2015

    Master in Hospitality services including mostly teamwork in projects, lectures, conferences and personal homework - Hospitality Audit - Financial Decisions - Hospitality experience design - Business strategy - Leading hospitality change

  • Bachelor Degree in Hospitality Management,t

    CMH Paris - Centre de Management Hôtelier International - Paris, France

    septiembre 2011 - marzo 2014

    General education aimed in business administration combined with hospitality approach approaching various subjects such as finance, economy, catering business, wine and arts of the table. Part-time and full-time internships in addition to be done throughout the bachelor programme Internship reports and Memoire (3rd year) to be handed over

Idiomas

4 idiomas

  • Francés

    Nativo o fluido

  • Inglés

    Competencia profesional completa

  • Español

    Competencia profesional completa

  • Italiano

    Competencia básica profesional

Información personal

Nacionalidades

  • Francés

Aptitudes

18 aptitudes

  • Business Development
  • Communication & PR
  • Excellent guest relation
  • Excel Skills
  • Fooding
  • Great customer service
  • guest rela
  • Hospitality sense
  • Hosting events
  • Language skills
  • Luxury Sales
  • New business development
  • Opera-Advanced
  • Pack Office
  • Strong hospitality
  • Telephone sales skills
  • Tourism Market
  • Training skills
Contactos
Matthieu BARDIN
Special Events Director Assistant en Hôtel Majestic Barirère
GIANCARLO PASTORE
Amministratore en CIPAS TM
Artemis Diane Bemplidaki
Antiguo Alumno de Compass
Ver 16 contactos
Siguiendo
Westin Paris Vendôme Le Petit Madeleine Hotel Welkeys
Welkeys
Paris, France
Otros miembros
Mounia Kharbouch
Paris, France
David Pulido
Paris, France
ELIO SONCIN
Paris, France
Ver más
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