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Sobre mí
I am a British national, originating from Bingley, West Yorkshire. England, currently residing in St. Lucia, West Indies.
As an experienced professional, stemming from prestigious, international spa properties. A former full time Spa & Beauty Therapy Lecturer & facilitator with industry experience spanning over two decades, I feel I have the desired framework to complete any position from Spa Manager, Director of Spa, Trainer or even Spa therapist.
I am able to demonstrate & encompass knowledge with strategic operational development for commercial growth & trending facilitation. With an enthusiastic outlook, I believe I have the tenacity to evaluate situations with a diverse range of technical, managerial and business skills. Allowing strategies to be seen through to fruition.
As a Spa Director & manager with operational skills, I have formats for effective financial planning & budgetary control with a comprehensive business background. I have implemented Initiatives for effective work ethics & productivity to motivate multi-cultural teams, maintaining consistency for outstanding customer service, liability & profit margins.
I pride myself as being exceptionally organized with communication skills that befit the acquired environment. Team building, & mentoring that inspire. & appraisal skills to share best practice for development & achievement of spa concepts & philosophies which empower colleagues & staff.
I see myself as a visionary, with passion, & impeccable attention to detail. With spa surroundings providing the perfect ambiance, symmetry & consistency.
This is also shown in the implementation of treatment & product trends as well as signature branding for product & treatment development.
I am able to obtain performance objectives to suite the desired ‘Five Star’ establishments with Mission & Vision Statements upheld.
Please find within my Resume, my Key Achievements, Educational background & Career History, which promote my skill set.
Experiencia
16 años y 7 meses
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Wellness Center Training manager
The Body Holiday - Gros Islet, Saint Lucia
Recursos Humanosdiciembre 2017 - noviembre 2018 · 1 añoDecember 2017 – present. Wellness Centre Training Manager. The Body Holiday. Cap Estate. St. Lucia. West Indies Training Manager to the Oasis Spa, Skin Clinic, Prvitra - Ayurveda Centre & Body Science Centre. Ensuring standards & development of 48 Spa Therapists, including visually impaired (blind). Assist & work with International Spa companies in following their training protocols ensuring continuity. Delivery of training in all Body therapy, Massage, Ayurverdic, Facial & beauty practices. Development of a training program for chosen therapists to enhance into Snr. Therapists. An annual training program to cover all staff requirements. Guest liaison to ensure the ultimate spa experience as well as ‘spot checks’ & exit interviews. Development & standardization of treatments & products. Working in partnership with the Lead Snr Supervisor in obtaining full potential from the Oasis Centre with key areas of attention to detail, cleanliness, therapist wellbeing, Health & Safety & revenue. Monitor & track Interns brought within The Body Holiday are nurtured & developed, as well as assisting in the interview process for further staff. Overseeing the training facilities are maintained with stock checks, supplies & orders as functional facility.
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spa manager
coral reef club - Saint James, Barbados
Spajunio 2010 - julio 2017 · 7 años y 2 mesesJune 2010 – July 2017. Spa Manager/Director of Operations. The Spa - Coral Reef Club. St. James. Barbados. West Indies. SLH 5* Highly, recommended & ‘head hunted’ for this prestigious & renowned 5* hotel for their 18month Contemporary Spa & young team. Brought forward development, unity & promotional opportunities from within. Training needs & re development of skill sets in all team members from therapists, reception, attendants & cleaning staff. Re-development of the spa menu implementing treatment trends, signature treatments & product branding. Arrangement of wellness programs & specialized wellness retreats. Organization of wellness program, specialist instructors & events, with nutritional concepts. Concept & development of the spa food & beverage menu for a health & well- being concept. Maintenance programs instilled, with contractors, suppliers & hotel departments to maintain structures, features, masonry, furnishings & equipment Advertising & marketing, including editorial context, publications & interviews for luxury publications & magazines. Organized materials for photo shoots & assisted VIP photographer & models VIP Evening Events - planned & executed from conception to completion. High profile gentry, VIP’s & journalists cared for. Operations developed, instigated, monitored & maintained. Designed, formulated & introduced two Signature Product lines Wellness Retreat development covering all aspects; International fitness instructors, seminars, culinary aspects & spa programming Health & Safety, & Environmental implementations, Evacuation & Emergency policies designed & instilled.
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Spa Consultancy & management
NIcole Warin - Manama, Bahrain
Spaagosto 2009 - mayo 2010 · 10 mesesInternal consultancy for salon/ spa/boutique - Bahrain Improvement of facility, aesthetically, budgetary, HR, training & product lines, staff dynamics
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Spa Director / Operations Manager
Cotton Bay Village - Gros Islet, Saint Lucia
Responsable del departamento de habitacionesmarzo 2009 - agosto 2009 · 7 meses(Redundancy due to economic downturn) ‘Head hunted’ to establish a ‘new’ project development, brand & training output Re-developed & bought forward a failing sector within the hotel Re-established inventory systems, pricing & menu approach, Distribution of professional & retail stock Development of signature treatments, products & logos Exemplified re-launch for the Spa introducing ‘new’ name, memberships, pricing, signature treatments as well as demonstrations Accompanied VIP guests, providing private service, discretion & autonomy
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Spa Manager
(Legends Hotel & Spa.) Lux - Grand Gaube, Mauritius
Spaagosto 2008 - febrero 2009 · 7 mesesOperational procedures for an effective work environment with a by lingual & multi racial workforce of 17. Generate revenue, professionalism & client satisfaction for this ‘Five star’ resort. Surpassed budgetary requirements within the first three months, working closely with Financial, Reception - GRO & Marketing departments. Liaised with HR in the development of staff appraisals, development & promotion. Seen as a forward thinker, repeatedly approached by colleagues to assist with innovative solutions. Analyzed data to report on performance including treatment, revenue profit & loss. Provided narrative to explain results & communicated these to senior management level with operational meetings Re developed materials for treatment & staff development in the form of learning materials The diagnosis of cost evaluation & strategies. Capex breakdown & evaluation Calculating effectiveness within budgetary boundaries Development of signature treatments, products, design logos Liaised with Marketing & PR for VIP & guests Organized materials for photo shoots & assisted VIP photographer & models Inspection reports pertaining to maintenance, House keeping & attendance duties SOP’s for all areas with quality assurance Uniforms, furnishings & materials with designers & tailors.
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Spa Operations Manager
(Jalousie Resort & Spa) Viceroy Sugar Beach - Soufriere, Saint Lucia
Responsable del departamento de habitacionesmarzo 2007 - mayo 2008 · 1 año y 4 mesesDirecting the existing establishment & renovate the present spa facilities within budget ready for expansion & relocation. Facilitate learning, guidance, knowledge & understanding. Establish a productive work force, incorporate & design new treatments within the growth & expansion of the spa. Generate revenue, professionalism & client satisfaction to 100% for the new development into a ‘Five star’ resort. Responsible for the over view in management & operational effectiveness in generating revenue with a multicultural team of 6 therapists. Built confidence & empowered staff in their areas of weakness & identified new opportunities to continually raise performance. Identified the need to promote from within, conducting reviews on all roles, wages, commission & organization structures. Rewrote job descriptions to ensure consistency through performance. Worked closely with HR & marketing for publications, brochures & business materials Developed a reputation for high employee engagement & retention. Provided quarterly performance reviews providing clear & constructive critique & praise. Identified areas for improvement including that of Ayurverdic practitioner providing a wider scope for client satisfaction, & increasing profitability Conducted & liaised with product houses in the manifest of COSHH reports for Health & Safety as well as integral ingredient listings. Brought to the fore front the importance of hygiene standards & maintenance. Designed all inclusive treatment packages & programming for VIP’s with first point of contact, for-seeing guest’s needs. Seen as a forward thinker, repeatedly approached by colleagues to assist with innovative solutions. Analyzed data to report on performance including treatment, revenue profit & loss. Provided narrative to explain results & communicated these to senior management level with operational meetings to the spa team Identified brand opportunities & liaisons with the ‘new’ spa facilities in mind. Streamlined the stock control process by introducing improved stock rotation, control on product movement & reduced wastage. Thus having a positive effect on budgets. Composed a manual for equal opportunities & maintain standard operational procedures. Set in place maintenance programmes for all areas of the spa Engaged with suppliers, tailors & upholsters to specified budget & time frame.
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Spa Operations Manager
Harding Brothers / P& O Cruises - Southampton, United Kingdom
Responsable del departamento de habitacionesjulio 2006 - enero 2007 · 7 mesesOasis, MV Oceana 4*/ MV Aurora 4*/ MV Arcadia 5*(6mths contract) Provided management & guidance to a highly effective team of 16, overcoming language barriers & created a loyal team. Responsible for the well being & work ethic shown. Responsible also for staff training & development at differing levels. Fully accountable to the ship & concessionaire, with objectives to manage the spa & gym area for 2,000 passengers Instigated all promotions to increase awareness including leaflet design, posters, business cards, seminars & demonstrations. Attended monthly revenue meetings with all departments including the Captain. Provided commentary on year to date figures against budget & stock levels. Accountable for all future planning a month in advance, managing stock levels effectively, accountable each week for targets devised for each member of the team & overall concession target to Hotel Director & concessionaire. Adhered to strict health & safety guidelines set by maritime & Carnival Corporation. Including all audits being passed by maritime laws. Designed a handover manual for new managers to outline key points.
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Lecturer of Beauty Therapy & Short Course Co-coordinator
London College of Beauty Therapy - London, United Kingdom
Estudiosseptiembre 2001 - mayo 2006 · 4 años y 9 meses2001 –2006 Lecturer of Beauty Therapy & Short Course Co-coordinator – London College of Beauty Therapy, London Re-wrote class materials to work alongside set schemes of work & lesson plans devised & out lined in course material by the examining bodies. Directives towards examinations & course content for syllabus NVQ level 2/3 Management of student curriculum, lesson plans, tutorials for each individual, portfolio building. Maintained class retention & achievement with multi cultural backgrounds & mixed sex groups, with high achievement. Attended weekly senior lecturer meetings under pinning Health & safety issues, differentiation & course content. Continued professional development Developed program needs, materials & power-points, with IT delivery on smart board Assessment strategies enveloped in a working salon environment. Practical & theoretical classes of structured course content in beauty esthetics, body esthetics, cosmetology, anatomy & physiology, career development Career development, arrangement for guest speakers with specialist subjects, trade show events. Roll on roll off 8/10 month program with two /three tutor groups per semester consisting of no less than 23 students per class
Estudios
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CIBTAC International Spa Management (NVQ level4 / Degree)
Believe Spa Management - Wakefield, United Kingdom
enero 2001 - enero 2019Online Assignment based course
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Certificate in Education/PGCE - Degree
Huddersfield University - Huddersfield, United Kingdom
septiembre 1998 - mayo 2000Post Graduate in Education related to my chosen subject - Beauty Therapy & Spa
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BTEC National Diploma in Beauty Therapy
Bradford College - Bradford, United Kingdom
agosto 1987 - mayo 1989Theory & Practical in the following subject areas: Anatomy & Physiology. Chemistry. Physics. Diet & Nutrition. Psychology. Cosmetic Science. Massage (Swedish / Pre Natal / Deep Tissue) . Facial & body Electrics. Hydro therapy. Beauty Therapy. Cosmetic make up. Electrolysis. 1984 – 1987
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Six examinations 16+ 1 ‘o’ level 1 GCSE
Bingley Grammar School - Bingley, United Kingdom
septiembre 1984 - junio 1987Maths. English. French. Chemistry. Music. Geography. Human Biology. Art.
Idiomas
1 idioma
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Inglés
Nativo o fluido
Información personal
Nacionalidades
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Británico
Aptitudes
7 aptitudes
- Alternative therapies: Chinese Diagnosis – Face &
- Aromatherapy – NVQ
- First Aid/CPR
- Hopi Ear candle – certificate
- Hot & Cold stone massage – certificate
- Indian Head Massage – certificate
- Oriental Acupressure – certificate
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