Nilesh Nayak

Nilesh Nayak

Front Office Manager en Landmark Group
Vive en India

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Sobre mí

Senior Guest Services Professional, possessing over 6 years of experience in spearheading a wide range of Front Office, administration, vendor relations, People and Guest relations Management.
Developing Strategies by identifying operations issues, conducting analysis and delivering recommendations to organization strategic thinking and direction. establishing departmental goals in line with organizational objectives.
Recognized for people management, ensuring strategic orientation, process improvement & smooth execution of operations and achieving cost reduction.
Experienced in Manpower planning, handling employee grievances, rewards and recognition, appraisal & performance management, succession plan, career growth plan & achieving higher employee engagement score.
Exposed to maintaining great relationship with customer and employees. identifying training needs, delivering leadership and motivating team to improve efficiency and ensure retention.
Leveraging analytical skills & proven capability in achieving business goals & performance objectives.
Looking for leadership role to grow and develop further.

Experiencia

13 años y 1 mes

  • Front Office Manager

    Landmark Group - Dubai, United Arab Emirates

    Recepción
    diciembre 2019 - marzo 2020 · 4 meses

    - Overlooking entire Front Office Operations, including strategic planning and execution. - Handled Rooms P&L, involved in Cost savings initiative & Revenue Growth. - Manage Revenue for the hotel. Work towards Rev. targets with Corporate Sales, Corporate Leisure & Revenue Team. - Enhance Guest Experience, Trip Advisor Ranking improved by 60% for both properties.

  • House Manager i/c of Spa & Recreation

    Radisson Hotel Group - Dubai, United Arab Emirates

    Recreación y Ocio
    agosto 2017 - abril 2019 · 1 año y 9 meses

    - Well Versed in Front Office, Spa & Recreation Operations & related Revenue Management with a total hospitality experience of 13 years with leading brand of hotel. - Framing work direction and strategy for the team mates after out-and-out assessment of their abilities. - Assuring steady operations at all times come what may and keeping proper etiquette as well as discipline by executing and adjusting to methods. - Establishing service criteria and guidelines that serve as a benchmark for outstanding service delivery. - Collaborating with other Managers and Staff members inorder to formulate and implement policies, goals, best practices, procedures and objectives. - Working in sync with other departments to attain harmonious work atmosphere & operational productivity. - Handling overall budget, procurement, forecasting, allocation and consumption of resources. - Keeping administration activities like reports, room inventory & maintenance, guest feedback, security under the scanner to ensure constant guest delivery experience.

  • House Manager

    Radisson Hotel Group - Dubai, United Arab Emirates

    Recepción
    marzo 2015 - julio 2017 · 2 años y 6 meses

  • Assistant Front Office Manager

    Carlson Rezidor Hotel Group - Dubai, United Arab Emirates

    Recepción
    octubre 2012 - febrero 2015 · 2 años y 5 meses

  • Front Office Supervisor

    Carlson Rezidor Hotel Group - Dubai, United Arab Emirates

    Recepción
    octubre 2010 - octubre 2012 · 2 años y 1 mes

  • Front Office Receptionist

    The Rezidor Hotel Group - Dubai, United Arab Emirates

    Recepción
    mayo 2008 - octubre 2010 · 2 años y 6 meses

  • Front Office Executive

    Sea Princess Hotel - Mumbai, India

    Recepción
    agosto 2006 - mayo 2008 · 1 año y 10 meses

Estudios

  • 3 Years of Diploma in Hospitality Management

    Rizvi College of Hotel Management & Catering Technology - Mumbai, India

    junio 2003 - junio 2006

    3 Internship completed during the period of 3 years course.

Idiomas

3 idiomas

  • Hindi

    Competencia profesional completa

  • Marathi

    Competencia profesional completa

  • Inglés

    Competencia profesional completa

Información personal

Nacionalidades

  • Indio

Aptitudes

9 aptitudes

  • Empowerment
  • Front Office Operations
  • Goal oriented
  • Guest Relations Management
  • Recruitment & Selection
  • Spa & Recreation Operations
  • Team Building & Leadership
  • Training & Development
  • vendor relationship
Contactos
GIANCARLO PASTORE
Amministratore en CIPAS TM
Sabine Eckhardt
Quality Manager and Operations Leader en St. Regis Hotels and Resorts
Rajmilan Poudel
Hosco Partner Ambassador en hosco Ambassador Program
Ver 36 contactos
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