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Sobre mí
Dynamic, Creative, Passionate, Enthusiastic, Flexible
Experiencia
8 años y 8 meses
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GUEST RELATION
IN SERVICE; LE MERIDIEN BORA BORA - French Polynesia
Responsable Relación Clientesmarzo 2019 - Ahora · 5 años y 2 meses* Greet and Welcome guest upon arrival and departure. (Check in and check-out) * Ensure all guest/ VIP/ return/ group guest preferences are taken and actioned. * Handle guest complaints, record in the report and follow-up with resolve the issue. * Maintains a strong working relationship with all departments to support property operations and goals. * Schedule guest's leisure time for making customer service satisfaction. * Look into all the feedback from the guest in order to improve in house service. * Grow royalty appreciation up plus enroll non elite guest become Bonvoy member.
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Guest Relation
Le Méridien Bora Bora - Bora Bora, French Polynesia
Responsable Relación Clientesmarzo 2019 - Ahora · 5 años y 2 meses• Handling guest complaints, record in the report and follow-up with resolve the issue. • Ensure all guest/ VIP/ retue guest preferences are taken and actioned. • Provide the necessary VIP treatment; coordinates with all department concerned to fulfill guest needs and to respond and comply professionally. • Maintains a strong working relationship with all departments to support property operations and goals.
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CONCIERGE INTERN
INTERCONTINENTAL BORA BORA LE MOANA RESORT - French Polynesia
Conserjejulio 2018 - enero 2019 · 7 mesesrooms * Increase hotel profits by selling various activities such as parasailing and helicopter tours. * Work closely with external companies in a professional manner to offer fantastic experiences to guests. * Improve customers satisfaction and loyalty by exceeding their expectations. * Go above and beyond by accommodating special requests whenever possible. * Collaborate with all the departments for translations and check-in for Chinese guests.
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Concierge
InterContinental Bora Bora Le Moana Resort - Bora Bora, French Polynesia
Conserjejulio 2018 - enero 2019 · 7 meses1.Increasing hotel profits by selling various activities such as parasailing and helicopter tours. 2.Working closely with external companies in a professional manner to offer fantastic experiences to guests 3.Improve customers satisfaction and loyalty by exceeding their expectations. 4.Going above and beyond by accommodating special requests whenever possible. 5.Collaborating with all the departments for translations and check-in for Chinese guests.
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Room service
THE GRAND HI LAI HOTEL - Kaohsiung City, Taiwan
Alimentos & Bebidas servicioagosto 2015 - julio 2016 · 1 año1.Provided outstanding guest service while displaying excellence in personal grooming and presentation. 2.Operated electronic cash register system to account for payment transactions. 3.Executed and delivered orders to guests.
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ROOM SERVICE AGENT
THE GRAND HI LAI HOTEL - Kaohsiung City, Taiwan
Operador telefónicofebrero 2015 - noviembre 2015 · 10 meses* Execute and deliver orders to guests. * Assist guest in placing their orders, making recommendations and generally advising them * Operate electronic cash register system to account for payment transactions.
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Receptionist
KINGDOM HOTEL - Kaohsiung City, Taiwan
Recepciónagosto 2013 - febrero 2015 · 1 año y 7 meses1.Provided guests with a highly courteous and personable welcome and eparture. 2.Communicated information about the possible activities in the region. 3.Coordinated incoming calls to the appropriate department. 4.Demonstrated full knowledge of the services and facilities of the hotel.
Estudios
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WENZAO URSULINE UNIVERSITY OF LANGUAGES; Kaohsiung TAIWAN FRENCH DEPARTMENT
septiembre 2014 - enero 2019 -
Department of Hospitality and Tourism
CHUNG SHAN INDUSTRIAL & COMMERCIAL SCHOOL - Kaohsiung City, Taiwan
septiembre 2012 - junio 2016
Idiomas
3 idiomas
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Chino
Nativo o fluido
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Inglés
Competencia profesional completa
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Francés
Competencia profesional completa
Información personal
Nacionalidades
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Taiwanés
Aptitudes
7 aptitudes
- good in communication skills
- Good in microsoft
- good organizational skills
- Helping skills
- Opera PMS
- self-motivate
- Very creative
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