Ning YEH

Ning YEH

GUEST RELATION en IN SERVICE; LE MERIDIEN BORA BORA
Vive en French Polynesia

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Sobre mí

Dynamic, Creative, Passionate, Enthusiastic, Flexible

Experiencia

8 años y 8 meses

  • GUEST RELATION

    IN SERVICE; LE MERIDIEN BORA BORA - French Polynesia

    Responsable Relación Clientes
    marzo 2019 - Ahora · 5 años y 2 meses

    * Greet and Welcome guest upon arrival and departure. (Check in and check-out) * Ensure all guest/ VIP/ return/ group guest preferences are taken and actioned. * Handle guest complaints, record in the report and follow-up with resolve the issue. * Maintains a strong working relationship with all departments to support property operations and goals. * Schedule guest's leisure time for making customer service satisfaction. * Look into all the feedback from the guest in order to improve in house service. * Grow royalty appreciation up plus enroll non elite guest become Bonvoy member.

  • Guest Relation

    Le Méridien Bora Bora - Bora Bora, French Polynesia

    Responsable Relación Clientes
    marzo 2019 - Ahora · 5 años y 2 meses

    • Handling guest complaints, record in the report and follow-up with resolve the issue. • Ensure all guest/ VIP/ retue guest preferences are taken and actioned. • Provide the necessary VIP treatment; coordinates with all department concerned to fulfill guest needs and to respond and comply professionally. • Maintains a strong working relationship with all departments to support property operations and goals.

  • CONCIERGE INTERN

    INTERCONTINENTAL BORA BORA LE MOANA RESORT - French Polynesia

    Conserje
    julio 2018 - enero 2019 · 7 meses

    rooms * Increase hotel profits by selling various activities such as parasailing and helicopter tours. * Work closely with external companies in a professional manner to offer fantastic experiences to guests. * Improve customers satisfaction and loyalty by exceeding their expectations. * Go above and beyond by accommodating special requests whenever possible. * Collaborate with all the departments for translations and check-in for Chinese guests.

  • Concierge

    InterContinental Bora Bora Le Moana Resort - Bora Bora, French Polynesia

    Conserje
    julio 2018 - enero 2019 · 7 meses

    1.Increasing hotel profits by selling various activities such as parasailing and helicopter tours. 2.Working closely with external companies in a professional manner to offer fantastic experiences to guests 3.Improve customers satisfaction and loyalty by exceeding their expectations. 4.Going above and beyond by accommodating special requests whenever possible. 5.Collaborating with all the departments for translations and check-in for Chinese guests.

  • Room service

    THE GRAND HI LAI HOTEL - Kaohsiung City, Taiwan

    Alimentos & Bebidas servicio
    agosto 2015 - julio 2016 · 1 año

    1.Provided outstanding guest service while displaying excellence in personal grooming and presentation. 2.Operated electronic cash register system to account for payment transactions. 3.Executed and delivered orders to guests.

  • ROOM SERVICE AGENT

    THE GRAND HI LAI HOTEL - Kaohsiung City, Taiwan

    Operador telefónico
    febrero 2015 - noviembre 2015 · 10 meses

    * Execute and deliver orders to guests. * Assist guest in placing their orders, making recommendations and generally advising them * Operate electronic cash register system to account for payment transactions.

  • Receptionist

    KINGDOM HOTEL - Kaohsiung City, Taiwan

    Recepción
    agosto 2013 - febrero 2015 · 1 año y 7 meses

    1.Provided guests with a highly courteous and personable welcome and eparture. 2.Communicated information about the possible activities in the region. 3.Coordinated incoming calls to the appropriate department. 4.Demonstrated full knowledge of the services and facilities of the hotel.

Estudios

  • WENZAO URSULINE UNIVERSITY OF LANGUAGES; Kaohsiung TAIWAN FRENCH DEPARTMENT

    septiembre 2014 - enero 2019

  • Department of Hospitality and Tourism

    CHUNG SHAN INDUSTRIAL & COMMERCIAL SCHOOL - Kaohsiung City, Taiwan

    septiembre 2012 - junio 2016

Idiomas

3 idiomas

  • Chino

    Nativo o fluido

  • Inglés

    Competencia profesional completa

  • Francés

    Competencia profesional completa

Información personal

Nacionalidades

  • Taiwanés

Aptitudes

7 aptitudes

  • good in communication skills
  • Good in microsoft
  • good organizational skills
  • Helping skills
  • Opera PMS
  • self-motivate
  • Very creative
Contactos
Maika Bernard
Front Office Manager en Six Senses Crans-Montana
Hoania Dezerville
General Manager en Hanrahans Irish Pub
Siguiendo
InterContinental Bora Bora Le Moana Resort The Brando
The Brando
French Polynesia
Intercontinental Bora Bora Resort Thalasso Spa
Otros miembros
Sarah Hedgar
French Polynesia
Nouredine Fardad
Bora-Bora, French Polynesia
Donata Tepaiatua
French Polynesia
Mathys Maugé
Bora-Bora, French Polynesia
Manon Poillion
Bora-Bora, French Polynesia
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