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Sobre mí
An effective, energetic, self-motivated career with good experience in the hospitality industry. Initial security dept. duties have instilled in me The Leela Ambience Delhi Convention Hotel India, the Westin Al
Habtoor city Dubai, IHG Group, Dubai Festival City, UAE Crowne Plaza, and Residence Suites Dubai, and The Ritz Carlton DIFC Dubai to adapt myself easily with any given task with the confidence and
familiarity of a professional. All aspects of security services have been successfully implemented during
my 12 years of varied responsibilities.
Security systems
Customer services, Conflict management.
TOPPS, AIS & ESSM.
Global Security University Training Tair- 1,2,3 & 4
Fire safety/ Boom Threat.
Experiencia
12 años y 9 meses
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Loss Prevention Specialist | Learning Coach
The Ritz-Carlton DIFC - Dubai, United Arab Emirates
Seguridadenero 2021 - septiembre 2022 · 1 año y 9 mesesPatrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audits. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees. Preparing audits for (ISRA), Threat Condition, as requirements Marriott International. Conducting briefing/Training for outsource Security guards, Departmental Trainer Scheduling for outsource security team. Conducting Safety & Security briefing. Attending, Executive morning meetings, Conducting Risk Assessments. Property patrolling. Handling guest complaints, investigation and providing feedback. Ordering supplies departmental needs, Dealing with the Security supply company and security system Supplier Companies. Handling valuable lost and found items. Customers services Providing safety and security to guests and associates and protect the assets.
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Bell Captain | valet In-charge | Learning Coach
The Ritz-Carlton, Dubai International Financial Centre - Dubai, United Arab Emirates
Conserjeoctubre 2018 - diciembre 2020 · 2 años y 3 mesesCurrently, working with Ritz Carlton Dubai International Financial Centre. As a concierge department position:- Bell Captain (Concierge) for more than 3 years and as safety and security officer more then 5 years I am looking for new challenges in Bell Captain / Concierge. Excellent Interpersonal Skills Ability to understand guest needs and Expectation to deliver superior customer service with little input from others Perform job with attention to details and the ability to organize and handle multiple tasks effectively Clear communication; effective verbal and written communication skills in English. I am carrying License from Dubai Police Academy. 2 year Dubai Way Champion. Certification for Train the Trainer by Hilton Dubai Al Habtoor City. • Trainings. Security systems Customer services, Conflict management. TOPPS, AIS & ESSM. Global Security University Training Tair 1,2,3 & 4 Fire safety/ Boom Threat. First Aid (AED).
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Bell Captain /Learning Coach
Hilton Former The Westin Dubai Al Habtoor City. - Dubai, United Arab Emirates
Conserjemayo 2017 - octubre 2018 · 1 año y 6 mesesCurrently working with Marriott international The Westin Dubai Al Habtoor city 1004 keys and 142 Suites 862 rooms hotel previously with Intercontinental Hotel Dubai Festival City with 518 rooms looking for new opportunity to grow my skills. and also work with The Leela Ambience Delhi Convention Hotel India as bellman 1 years. Excellent Interpersonal Skills Ability to understand guest needs and Expectation to deliver superior customer service with little input from others Perform job with attention to details and the ability to organize and handle multiple tasks effectively Clear communication; effective verbal and written communication skills in English.
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Bell Captain
Starwood Hotels & Resorts Worldwide, Inc. - Dubai, United Arab Emirates
Conserjeoctubre 2016 - mayo 2017 · 8 mesesAssisting the guest upon their arrival and taking their luggage to their room Given information with regards to hotel services and product while staying in the hotel such to experience the great restaurants and facilities that hotel have. Assisting to the guest upon checked in and checked out and asked about their great experience while staying with us and bad experience need to improve and log the information in a daily records guest experience.
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Loss Prevention Team Leader
IHG - InterContinental Hotels Group - Dubai, United Arab Emirates
Direcciónmayo 2013 - octubre 2016 · 3 años y 6 meses Department of Protective Systems training from Dubai Police academy, Dubai UAE. Fire Fitting, First Aid, Access Control, Left unlocked, Self-defense training from Emrill LLC, UAE. Emergency Evacuation training by InterContinental Hotels Group, Dubai, UAE.
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Safety & Security Officer
Emrill Services LLC - Dubai, United Arab Emirates
Seguridadjunio 2011 - mayo 2013 · 2 años Fast learner, capable of doing a difficult and demanding job. Integrity, manage and deal with problems effectively. Good in writing and communication skill Honest, hardworking & dedicated to work. Ability to work under pressure. A motivated and an inspiring leader Strong focus on delivery of high quality service. Special knowledge and ability to deal with any kind of issue which related to our guest and visitor.
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Bellman
The Leela Ambience Delhi Convention Hotel - New Delhi, India
Porteroenero 2010 - febrero 2012 · 2 años y 2 mesesAssisting the guest upon their arrival and taking their luggage to their room Given information with regards to hotel services and product while staying in the hotel such to experience the great restaurants and facilities that hotel have. Assisting to the guest upon checked in and checked out and asked about their great experience while staying with us and bad experience need to improve and log the information in a daily records guest experience.
Estudios
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HSLC
Tondonsana Boys school manipur India - Imphal, India
febrero 1995 - febrero 2003
Idiomas
3 idiomas
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Hindi
Nativo o fluido
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Nepalí
Nativo o fluido
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Inglés
Competencia profesional completa
Información personal
Nacionalidades
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Nepalí
Fecha de nacimiento
June 19th 1990
Aptitudes
5 aptitudes
- A good Team player
- excellent interpersonal skills
- Fast learner,capable of doing a difficult demandin
- Good customer service
- Honest, hardworking & dedicated to work.
Información adicional
1 información compartida
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