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An eager beaver with more than 2 years of hospitality experience willing to go beyond what is required. Demonstrates particular strengths in following tasks through to completion. Approachable with leadership skills as well as abilities to motivate a team into high performance paying attention to details. Identifies and resolves problems quickly delivering a high level of guest service, acknowledged with relevant TripAdvisor feedbacks, and promoting their loyalty to the property.
Guest Relations Manager
Diamonds La Gemma dell'Est, Zanzibar - Zanzibar Town, TanzaniaRecepciónjulio 2018 - Ahora · 6 meses
Handles guests complaints and concerns in an efficient and timely manner Allocates the rooms and ensures regular and VIP guests are recognized accordingly Conducts site inspections for Tour Operators, organized by Sales Department Implements new SOPs for improving quality of hotel service and colleagues knowledge Trains, supervises and supports staff, providing relevant trainings and sets work schedules Conducts email correspondence with the guests, being responsible for resort information inbox
Sales Manager Trainee
Madinat Jumeirah Resort - Dubai, United Arab EmiratesMarketing y Ventasagosto 2017 - octubre 2017 · 3 meses
Conducted detailed site inspections to travel agents through Madinat Jumeirah, Burj Al Arab and Jumeirah Beach Hotel, selling rooms and leisure facilities Developed and applied knowledge of different markets peculiarities, including: European, Russian and markets of GCC countries Used supportive tools for Sales Managers as salesforce.com and Jumeirah Business Insight Rewarded with certificate of successful cross-training in Sales Department
Guest Relations Supervisor(Pre Opening Team - Jumeirah Al Naseem)
Madinat Jumeirah Resort - Dubai, United Arab EmiratesRecepciónoctubre 2016 - junio 2018 · 1 año y 9 meses
Prepared relevant VIP reports and updated guests profiles according to their preferences Conducted on-the-job trainings for Guest Relations Executives Recognized by High Management with promotion from Guest Relations Executive to Guest Relations Supervisor; certificate of "Outstanding work and dedication Jumeirah"
Front Desk Agent
Radisson Blu - Kyiv, UkraineRecepciónfebrero 2016 - octubre 2016 · 9 meses
Processed guests check-ins and check-outs as well as all payments according to established hotel requirements Performed duties and responsibilities of the Service Manager being responsible for overall operation of the hotel during night hours for a 255 room business property Ran the hotel's End of Day/End of Month procedures on a nightly basis (Rebooting Opera PMS) that included backing up all hotel folios, credit card settlement, revenue and other relevant reports Used up-selling techniques to promote hotel rooms and services
National University of Life and Environmental Sciences - Kiev, Ukraineseptiembre 2014 - diciembre 2015
Translation (English, German), Lecturer of High School
InglésNativo o fluido100%
UcranianoNativo o fluido100%
RusoNativo o fluido100%
AlemánCompetencia básica profesional60%
- Driving licence
- Hotel Opera PMS System
- Microsoft Exel
- Microsoft Word
- Sales Force