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Sobre mí
Egyptian On Visit Visa to UAE , Bachelor Degree of Business and Cambridge International Diploma in Business , I have 8 years of experience in HR field in Education Development Fund- Egyptian Cabinet of Ministries and Customer Service Representative at Vodafone Egypt Throughout my years of experience, I maintained the highest performance standards and I was very eager to enhance my career permanently. To improve my career
I believe that my experience in the education field will serve the job requirements
Experiencia
12 años y 6 meses
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HR Specialist
Nile International Education System - Education Development Fund - Egyptian Cabinet of Ministries - Cairo, Egypt
Recursos Humanosoctubre 2014 - Ahora · 9 años y 6 mesesJob responsibilities: - Recruiting and staffing, - Organizational and space planning, - Performance management and improvement systems, - Employment and compliance to regulatory concerns, - Employee orientation, development, and training, - Apply the concerned laws and internal policy - Contribute in the preparation of the staff alteration by modifying the allowances & deductions (i.e Travel forms, Mobile allowances, fuel expenses, etc...), - Prepare all types of HR letters upon request, - Update & maintain the social insurance records, - Prepare the monthly reports of renewals and hand it over to Concerned teams, - Compensation and benefits administration, - Employee safety, welfare, wellness and health, - Charitable giving; and employee services and counseling, - Advises on and implements policies relating to the effective use of personnel within an organization, - Responsible for organize the annual, sick, casual and emergency leave. - Handling all HR issues with auditing authorities - Participate in discussions of annual budget and employee’s performance and bounces - Responsible for Daily Attendance Reports - Responsible for completing hiring documents - Follow up Military service for Males employees
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Customer Service Representative
Vodafone Egypt - Cairo, Egypt
Atención al clienteabril 2010 - marzo 2013 · 3 años- Handling top customers technical and bill … ETC issues - Leaves Administration - Maintain the FCR first call resolution which is mean one call and handle customer complaints and inquiries - Identifying and assessing customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Take the extra mile to engage customers - Managing floor issues and providing support to all call center agent for needed information - Deal with more than Application for example Sieble , CCAT , Win Cash , VF money transfer…. etc
Estudios
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Bachelor Gegree
Faculty of commerce Ain Shams University - Cairo, Egypt
septiembre 2002 - mayo 2007
Idiomas
2 idiomas
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Arábica
Nativo o fluido
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Inglés
Competencia profesional completa
Información personal
Nacionalidades
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Egipcio
Aptitudes
5 aptitudes
- Can handle high pressure
- Excellent customer care
- handle customers in professional way
- MS Office
- Strong communicator
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