Únete a Hosco y visualiza el perfil completo de Paola, ¡es gratuito!
Como miembro de Hosco, podrás:
- Hacerte visible a miles de empresas del sector de la hostelería y el turismo'
- Unirte a una comunidad de 180'000+ estudiantes y profesionales
- Obtener más información cada semana con nuevos artículos y vídeos en Hosco.plus
Sobre mí
First Class graduate in BA (Hons) International Hospitality Management and Tourism at Edinburgh Napier University. Applying for post-graduate job in the hospitality and tourism sector.
Experiencia
2 años y 8 meses
-
FIT Booking Assistant
JacTravel - Edinburgh, United Kingdom
Turismoenero 2019 - junio 2019 · 6 meses- Management of multiple bookings, both inclusive packages and sole services, daily contact via email and phone with suppliers, communication with the clients to confirm reservations, input of the data into the booking systems. - Acquired experience in tour operating functions, involvement with different markets (Swiss, German and Italian markets especially), enhanced communication and problem-solving abilities in order to confront complains and provide an excellent service. - Proficiency in the use of the two different booking systems – Travel Studio and iVector.
-
Banqueting Assistant
Sheraton Grand Hotel and Spa - Edinburgh, United Kingdom
Eventonoviembre 2016 - noviembre 2018 · 2 años y 1 mes- Waitressing and assisting guests during several events, such as conferences, fairs, meetings, buffet lunches, gala dinners and weddings. Seldom assistance to the Club Lounge (VIP area) for breakfast and pre-dinner. - Developing skills in customer service thanks to the direct contact with guests, time management to smoothly run different events at the same time, organising spaces and locations to successfully welcome the customers and their requests. - Team work attitude strengthening in order to overcome any challenges during the service.
-
Box Office assistant
Assembly Festival - Edinburgh, United Kingdom
Administraciónagosto 2018 - agosto 2018 · 1 mes- Duty of ticket sale and collection at one of the main box offices of the Edinburgh Fringe Festival. Also dealing with queue management, access bookings and telephone bookings throughout the festival. - Acquiring proficiency of the computer ticketing program VIA, cash register operations, both cash handling and POS, developing skills in customer advice, with the promotion of more than a thousand shows and the management of clients’ complains. - Evolving ability to work under pressure in a very busy environment, where efficiency and fastness is required to provide an optimal service.
-
Reception Intern
Best Western City Hotel - Bologna, Italy
Recepciónfebrero 2014 - febrero 2014 · 1 mes- Two weeks’ stage experience during fourth year of high school in a busy hotel in Bologna, with both touristic and business clientele, being the venue near the city centre and the fair area. - Training in different department: reception (welcoming, checking in and out of the guests, answering to any inquiries), reservation office (managing bookings receiving and input, communicating prices and offers), cash desk (issuing payments and cashing up). - Basic assimilation of the hospitality platform Web Hotel fundamentals.
Estudios
-
First Class BA (Hons) International Hospitality Management and Tourism
Edinburgh Napier University - Edinburgh, United Kingdom
septiembre 2016 - julio 2020
Idiomas
3 idiomas
-
Italiano
Nativo o fluido
-
Inglés
Competencia profesional completa
-
Español
Competencia básica profesional
Información personal
Nacionalidades
-
Italiano
Concursos y premios
1 concurso
-
Scolarship
Lord Forte Foundation Scolarship for outstanding candidates among the Hospitality programme at Edinburgh Napier University. - Edinburgh, United Kingdom
2019Aptitudes
3 aptitudes
- Booking
- Customer-service
- Problem solving
No hemos encontrado ninguna información nueva en tu CV para añadirla a tu perfil. Te aconsejamos que añadas manualmente nueva información o que pruebes un CV diferente.
Hemos añadido la siguiente información a tu perfil:
- Ubicación actual
- Resumen de tu perfil
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Idioma
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Idiomas
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educación
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educación
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiencia profesional
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiencias profesionales
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nacionalidad
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nacionalidades
- Fecha de nacimiento
- Permiso de conducir
- Número de teléfono
¡Echa un vistazo a tu perfil actualizado!
No hemos podido actualizar tu perfil.
No hemos podido actualizar tu perfil. Sin embargo, tu CV se ha guardado.
Se produjo un error al subir tu CV.
¿Aún quieres completar tu perfil? Te recomendamos que cargues un archivo .doc o un CV diferente.