Papa Diop

Front Office Manager en Tewkesbury Park Hotel
Vive en Tewkesbury, United Kingdom

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Sobre mí

As a highly skilled and successful customer service and sales support specialist with key experience motivating, training, and managing top-performing service teams to ensure outstanding customer care, I possess a range of knowledge and experience that will allow me to contribute toward the success of your company.

My expertise lies in successfully enhancing customer response strategies, innovating new processes, and managing overall customer service functionality to maximize loyalty, productivity and growth.

Experiencia

18 años y 1 mes

  • Night Manager

    Morrison Hotel - Dublin, Ireland

    Administración y Gestión
    julio 2007 - Ahora · 12 años y 7 meses

  • Guest Relations Manager

    Tewkesbury Park Hotel - Tewkesbury, United Kingdom

    Eventos
    febrero 2005 - Ahora · 15 años

    Taking control of the entire customer experience by ensuring high standards of services delivered.

  • Front Office Manager

    Tewkesbury Park Hotel - Tewkesbury, United Kingdom

    Recepción
    enero 2002 - Ahora · 18 años y 1 mes

    Managed the night team and responsible for their training, development and motivation while ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.

Estudios

  • Hospitality and Tourism Management

    University of Gloucestershire - Cheltenham, United Kingdom

    septiembre 2004 - noviembre 2007

    I have successfully completed my Hospitality and Tourism Management degree from the University of Gloucestershire in England. I am proficient in Microsoft Office Applications (Word, Excel, and PowerPoint). I am currently using Opera PMS V5 and Micros however; I do have other hotel’s software systems experience i.e. ONQ, IGS, Protel etc… I speak English, French and Dutch

Idiomas

2 idiomas

  • Francés

    Nativo o fluido

  • Inglés

    Nativo o fluido

Información personal

Nacionalidades

  • Holandés

Fecha de nacimiento

March 01st 1976

Permiso de conducir

Contactos
Adriana Barlafa Kruhonja
Director of Spa and Health Club en The Merrion Hotel
Siguiendo
Novotel World Trade Centre
Dubai, United Arab Emirates
Mövenpick Hotel Lausanne
Lausanne, Switzerland
Caesars Bluewaters Dubai
Dubai, United Arab Emirates
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