Rahul Sharma

Rahul Sharma

Manager Patient Services(Ops) en Apollo Hospitals
Vive en New Delhi, India

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Sobre mí

I am a ambitious and energetic person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a professional with 20+ years of experience in management. With a track record of serving companies like Jet Airways & Virgin Atlantic Airways. Currently I am working as a Manager Patient services(Ops) with Apollo Hospitals, Delhi.

Presently with Apollo group, besides overseeing company's operations. My role includes recruitment and general operation management.
The role also includes business development, business diversification, managing top line growth and to strengthen business relationships to retain existing accounts, build and maintain relationship with all associated or new business partners and grow new accounts and businesses. This role oversees overall company's operations, proactive relationship management and people development activities.

Experiencia

26 años y 4 meses

  • Manager Patient Services(Ops)

    Apollo Hospitals - New Delhi, India

    Responsable Relación Clientes
    octubre 2016 - Ahora · 7 años y 6 meses

    Over all responsibility in coordinating, supervising and directing work in OPD, Preventive Health check, Admissions & ER, Telephone Ex & Call Center.  Ensuring compliance to protocols as to achieve optimum patient flow, monitoring productivity, scheduling work, establishing standards and evaluating performance; implementing employee disciplinary processes as appropriate; assuring employee competencies and long-term development through continuous training; performance audits and development planning.  To provide excellent and courteous customer service and establish and maintain effective working relationships with those contacted during the course of work – disseminating the same working culture across staff of all units, including personal secretaries of physicians.

  • Manager Cabin Crew Ops

    Sassatlantic Pte Ltd - New Delhi, India

    Azafata/o
    noviembre 2009 - octubre 2016 · 7 años

    Management and overseeing of all corporate accounts in the hospitality and aviation industry. Clients include All Nippon Airways, Emirates Airline, China Airlines, Tiger Airways, Jetstar Asia Airways. Besides overseeing company's operations and office administration with a team of 3 managers including recruitment and crew operations management, the role also included business development, business diversification, managing top line growth and to strengthen business relationships to retain existing accounts, build and maintain relationship with all associated or new business partners and grow new accounts and businesses. Manage the day-to-day operations of crew base of china airlines.

  • Assistant Store Manager

    Giorgio Armani Ltd - New Delhi, India

    Distribución/Comercio minorista
    junio 2008 - agosto 2009 · 1 año y 3 meses

    Store: Store operations, P&L, inventory count of 30000+ articles & smooth functioning of store. Customer: Maintaining customer service standards for delightful experience reoccurring sales.  Staff: Supervision, Training and Evaluation.

  • Senior Flight Attendant /On board Coach

    Virgin Atlantic Airways - New Delhi, India

    Azafata/o
    mayo 2003 - junio 2008 · 5 años y 2 meses

    Promoted to Senior Flight Attendant within two years, due to excellent performance, positive appraisals and previous experience. Trained in the following aircraft types:A320, A340-300/600, B747-400/200. Staff : Managed a team of up to six of different nationalities. Led by example, emphasized teamwork and resolved all issues amicably. Provided on-the-job training to new colleagues. Ensured team members were well versed with safety procedures and adhered to them.  Customer: Provided quality service to passengers under time constraints and overcame difficulties such as limited supplies on board, through resourcefulness and inventory management. Was a part of VVIP Charter’s and Inaugural flights to Nigeria, Mumbai, Dubai.

  • Flight Attendant & Senior CSA

    Jet Airways(I)Ltd - Mumbai, India

    Azafata/o
    octubre 1997 - mayo 2003 · 5 años y 8 meses

    On-the-job training to new joiners. Ensured team was well versed with safety procedures. Provided quality service to passengers under time constraints and overcame difficulties such as limited supplies on board, through resourcefulness. Part of service recover program. Served Jet airways in commercial services for a span of 3+ years and took a internal transfer to In-Flight dept. Certificate of training in B737-300/400/700/800, ATR-72-500.

Estudios

  • Bachelor of Arts

    Ch Charan Singh University - New Delhi, India

    abril 1995 - abril 1998

    Bachelor of arts with major in Economics.

Idiomas

4 idiomas

  • Inglés

    Nativo o fluido

  • Hindi

    Nativo o fluido

  • Panjabi

    Competencia profesional completa

  • Marathi

    Competencia profesional completa

Información personal

Nacionalidades

  • Indio

Permisos de trabajo

  • India

Fecha de nacimiento

October 03rd 1976

Permiso de conducir

Aptitudes

8 aptitudes

  • Change management
  • experience in leading large teams
  • Manpower planning
  • Negotiations Skills
  • process change
  • Process management
  • SOP implementation
  • Teamleader
Siguiendo
Qasr Al Sarab Resort by Anantara
Qasr Al Sarab Resort by Anantara
Abu Dhabi, United Arab Emirates
Hyatt Hotels Dubai
Hyatt Hotels Dubai
Dubai, United Arab Emirates
JW Marriott Marquis Hotel Dubai
JW Marriott Marquis Hotel Dubai
Dubai, United Arab Emirates
Otros miembros
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Delhi, India
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New Delhi, India
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Delhi, India
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Delhi, India
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New Delhi, India
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