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Sobre mí
Star performer (Front Office) at an international hotel brand looking for career advancement and new challenges.
I can be contacted via linkedin or any of the following means.
Skype : Rank Tan
Wechat : Ranktan
E-mail : ranktan@hotmail.com
Mobile : +65 9866 1694
Experiencia
17 años y 4 meses
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Guest Service Executive
Ibis Singapore on Bencoolen - Singapore
Responsable Relación Clientesenero 2018 - Ahora · 6 años y 3 mesesExceeding expectations as one of the people representing the hotel, and creating positive first impressions on every guest who walks through our doors. Responsibilities and achievements include, but are not restricted to :- - Top compliments for the months of February and April 2018 - Best Talent of the Quarter (Q2 2018) - Service Gold, National Kindness Award (SHA and National Kindness Movement) - One of the go-to persons to handle demanding guests or guest complaints - Due to ability to work under pressure and still maintain composure and smile, regularly tasked to resolve challenging - situations, i.e. Shortage of twin bed rooms for travel agent groups - Personally greet and handle VIP groups, including visiting group from China booked by Ministry of Law - Trusted to be responsible for front office operations whenever FOM and Duty Managers are in meetings, including holding duty phone, and making spot decisions where required - Efficient with administrative, with juniors and peers approaching for assistance and advise on admin and paperwork on a regular basis, and often assisting Duty Managers and Finance to investigate or sort out issues with back end admin - Regularly hit upsell targets on breakfast and room upgrades
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Sales and Revenue Manager
Rembrandt Hotel and Towers Bangkok - Bangkok, Thailand
Gestión de ingresosjulio 2015 - julio 2017 · 2 años y 1 mes- Achieved an increased in online sales by 200% and revenue from online and direct sources by 50%. - Set up and managed a structured revenue management system, which saw an increase in overall ADR by 20%. - As sales manager, I trained and managed the sales and reservations team, and ensured that all relevant KPIs were met. - Personally ensured that my team built and maintained good relationships with our partners and corporate clients. - Doubled up as lobby manager, meeting and greeting guests when they arrive, as well as building a personal relationship with new and long time guests, converting 20% of OTA guests into direct, return guests. - Built and maintained strong relationship with direct and corporate guests, and have even been mentioned by name on Tripadvisor for providing an excellent guest experience. - Address guest complaints, ensuring that all issues and problems are resolved within the fastest time frame. - Introduced a structured reservation SOP and system, increasing efficieny and effectiveness of the reservations department. - Participated in weekly sales and marketing meetings with the owner and management, to plan and implement marketing and guest experience improvements. - Conduct weekly sales meetings with my team, as well as debriefing for feedback and brainstorming of ideas to increase sales and productivity - Did research and reports on market trends and competitor analysis, using the data to propose solutions and campaigns - Produce weekly revenue and occupancy reports. - Worked on monthly and yearly budget together with the General Manager - Personally met and greeting guests from Europe, US and China, due to my ability to communicate in fluent English and good Mandarin, and my experience living in Europe, New Zealand and Asia - During my first year, I built and maintained Rembrandt Tower's current website, including SEO, resulting in an increase in hit rate, direct enquiries and reservations.
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Business Development and Logistics Manager
Babytown Singapore - Singapore
Ventasoctubre 2010 - septiembre 2013 · 3 años- Through online campaigns and customer relations management, helped to increase the revenue of the company by more than 300% over 3 years (started with 10 deliveries per week, reached a peak of 140 deliveries per week on average) - Clinched largest single deal for the company by sourcing and liaising with a Chinese manufacturer and securing an exclusive supply contract for the customer - Took charge of the daily operations, by planning and implementing the logistics and delivery schedules. With my expertise in logistics and experience with the roads, managed to increase the number of deliveries from 10 per day to a maximum of 30 per day. - Maintained good working relations with suppliers and customers, building rapport through regular visits and sales calls - Exploring and opening new markets, including overseas markets in Malaysia and Hong Kong, through visits and research - Quality control of supplies through warehouse inspection, travelling to Malaysia on occasion to ensure that all ordered goods are in good condition - Plan and implement shipping and delivery routes to ensure efficient and effective delivery - Train and manage a team of logistic executives and delivery drivers
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Senior Marketing Associate
Huttons Asia Pte Ltd - Singapore
Marketingmarzo 2010 - octubre 2010 · 9 mesesMy role at Huttons was to provide expert advise and services for clients looking to buy and sell residential properties.
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Product Executive
GrandTech Systems Pte Lrd - Singapore
Marketing y Ventasjunio 2009 - febrero 2010 · 9 mesesMy role in GrandTech included but is not limited to : - - Manage the sales, marketing and logistics of the Shure brand of earphones in Singapore- Established 10 new channels with 2 major channels that consistently ordered an average of $10k worth of stocks every month. My achievements at GrandTech include : - - Managed to get some of the channel partners to set aside a small area in the store to put up and display Shure marketing collateral and materials. - Managed to organize a channel event with partners and press with almost no support and minimum budget from HQ and principle. - Managed to get involved in roadshows and exhibitions with limited monthly budget of less than $300.
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Marketing Support Executive
Vector Magnetics Pte Ltd - Singapore
Marketingseptiembre 2006 - abril 2009 · 2 años y 8 mesesMy role and responsibilities in this company include the following : - - To ensure the smooth running of events, advertising and marketing of SanDisk product line, and to provide technical and after sales support to consumers. My experience and achievements include :- - Have done 6 major exhibitions and various other minor roadshows with the company. This includes liaising and setting up of booths, managing the booth for the entire duration of the events and overseeing the part time sales staff. - Set up and managed SanDisk showroom in funan for the 2 years that it remained open.
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Sales Executive
Elite Infotech - Singapore
Ventasseptiembre 2004 - agosto 2006 · 2 añosMy role and responsibility in this job was : - - To manage and run a retail store selling electronics and IT products. My achievements include the following : - - Hit record sales transactions and figures during some months. (Incentives were given to sales teams that hit the targeted sales amount with further cash incentive for anything beyond that).
Estudios
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PGD in Hotel Management
Swiss Hotel Management School [ SEG ] - Montreux, Switzerland
febrero 2014 - junio 2014 -
MiB in Hotel and Spa Management
Swiss Hotel Management School [ SEG ] - Montreux, Switzerland
febrero 2014 - enero 2015 -
Diploma in Marketing
Ngee Ann Polytechnic - Singapore
julio 1997 - mayo 2000
Idiomas
2 idiomas
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Inglés
Nativo o fluido
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Chino
Nativo o fluido
Información personal
Nacionalidades
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Singapurense
Fecha de nacimiento
February 13th 1980
Aptitudes
16 aptitudes
- Customer and guest care.
- Customer Relations (CRM)
- Excellent front of house
- Excellent guest relation
- Good management
- Guest Relations
- Handle complain guest
- Handling guest
- MS Office
- Opera PMS
- Revenue Analysis
- Revenue Management
- Siteminder
- Strong guest care
- upsell
- Work well under pressure
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