REMI ORTEGA

REMI ORTEGA

Hospitality Service Senior Specialist en Costa Crociere
Vive en Frontignan, France

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Sobre mí

"Hard work doesn't guarantee success but improves its chances" B. J. Gupta

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Hello, my name is Rémi,

I come from France and I am currently working for COSTA CRUISES since 2014 as an Hospitality Service Senior Specialist (in charge of French speaking guest on board).

I am looking for new opportunities around the world from July 2018.

I passed my bachelor in International Management in Mexico, I also studied management as an apprenticeship during two years in a French University (IBM Montpellier).

I want to grow in order to improve myself in many ways, staying out of my comfort zone

See you soon !

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Bonjour, je m'appelle Rémi,

je suis Français et je travaille actuellement chez COSTA CROISIERES depuis 2014 comme "Hospitality Service Senior Specialist" (Responsable en relation client pour les clients francophones).

J'ai passé une licence au Mexique que j'ai validée via l'IAE de Montpellier, et avant cela j'était en alternance à l'IUT de Montpellier chez IBM.

Je souhaite aller de l'avant pour toujours viser plus haut, et ne pas rester dans ma zone de confort.

À bientôt, j'en suis persuadé !

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"Il suffit d'un moment pour décider de tout un avenir" Pierre-Simon Ballanche

Experiencia

8 años y 1 mes

  • Hospitality Service Senior Specialist

    Costa Crociere - Genoa, Italy

    Responsable Relación Clientes
    agosto 2014 - junio 2018 · 3 años y 11 meses

    Along my 6 contracts, I was in charge of all French Speaking costumers on board Costa Cruises Ships. I was in charge of: announcements, conferences, translations during shore-side tours and or on board for any particular issues (for instance to escort the guests in a shore hospital…). Those Ships hosted approximately 2000 to 3000 guests per cruises. Working together with crew members coming from 30 to 40 nationalities and also with that number of nationalities when it's about the guests was a great experience. This hospitality job - on ships - gave me the chance to work since I was 23 years old with big responsibilities because the turnover of cruise ships company is very high when it's about Europeans crew members thus they have not the chance to keep someone in the front desk before giving them higher responsibilities because they would leave too early.

  • Hospitality Operator

    Embassie Hostel - Liverpool, United Kingdom

    Azafata/o
    abril 2014 - mayo 2014 · 2 meses

    My internship in the Embassie hostel of Liverpool was a great Hospitality experience. I like the fact that I was the persons that was helping the costumers when they most needed it, I felt useful for them. I was day or night shift, taking care of the check in / out, helping for the cleaning, and managing the reservations software as well. Now I have the opportunity the grow and manage, help, train and advise the people that are doing a job that I did myself when I was younger.

  • Inventory Controller

    IBM - Montpellier, France

    Logística
    agosto 2010 - agosto 2012 · 2 años y 1 mes

    Being part of IBM helped me to grow while studying because I was in an apprenticeship. I used to work half a week as an internal auditor in IBM and then continue my studies the rest of the week. During the 2 years at IBM I managed to improve the process of scrap while also I was part of the Student board, thus I was taking care of several events during the weekends and holidays.

  • Badminton Coach

    Sète Badminton Club - Sète, France

    Deporte y fitness
    septiembre 2008 - agosto 2012 · 4 años

    I have passed two diplomas in order to be a badminton coach and I have been working in 5 sports clubs in total along those 4 years (while studying at the same time) The diversity of the students (ages, level) pushed me to adapt, thus improving pedagogic skills.

Estudios

  • Bachelor in International Management

    UDEM - Monterrey, Mexico

    agosto 2012 - agosto 2013

    I have passed myy bachelor partially in Mexico, my french University (IAE of Montpellier) is the official university that gave me the diploma.

  • DUT GEA - Associates degree

    IUT - Montpellier, France

    agosto 2010 - agosto 2012

    I have been studying in dual courses along my two years of University degree in Technology. I was working half a week in IBM Montpellier and I was studying the other half of the week.

Idiomas

5 idiomas

  • Francés

    Nativo o fluido

  • Inglés

    Competencia profesional completa

  • Español

    Competencia profesional completa

  • Italiano

    Competencia básica profesional

  • Alemán

    Nociones

Información personal

Nacionalidades

  • Francés

Fecha de nacimiento

June 05th 1991

Permiso de conducir

Aptitudes

9 aptitudes

  • Foreign Languages skills
  • Guest relation
  • Hospitality
  • Leadership
  • Management
  • Microsoft office skills
  • pedagogy
  • Public Speaking
  • Strong adaptability
Siguiendo
The Ritz-Carlton Doha Amilla Resort and Residences Jumeirah Vittaveli Maldives - Jumeirah Group
Otros miembros
Margerin Nathalie
Perpignan, France
Céline Roche
Marseille, France
Chiara Poy
Lyon, France
ALEX SANTOS
Marseille, France
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