Rizwan Ali Shah

Rizwan Ali Shah

Senior IT Technical Support en Emirates Park Zoo & Resort
Vive en Abu Dhabi, United Arab Emirates

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Sobre mí

As an IT professional with four years of experience in the networking field and expertise in IT support, I have had the opportunity to work in various companies, including the hospitality industry. With a Bachelor's degree in Computer Sciences (BSCS-Hons), I have developed a strong foundation in computer networking and a deep understanding of systems setup and maintenance.

Throughout my career, I have thrived in diverse environments, which has honed my communication, cooperation, and leadership skills. I possess a natural aptitude for troubleshooting and resolving problems on the spot, ensuring seamless operations for the organizations I support. I am always eager to expand my knowledge in the ever-evolving IT world, staying updated with the latest trends and advancements.

My practical expertise extends to a wide range of areas, including computer networking, wireless networking, VoIP, servers, hardware and software testing, network support, technical support, and computer repairs.

As a highly motivated candidate, I am now seeking a new opportunity to leverage my several years of experience and skill set to excel in a challenging role. With my strong technical knowledge, dedication to customer satisfaction, and proven track record of delivering results, I am confident in my ability to make a valuable contribution to any team or organization.

I look forward to exploring new possibilities and utilizing my expertise to contribute to the success of your company.

Regards
Rizwan

Experiencia

8 años y 4 meses

  • Senior IT Technical Support

    Emirates Park Zoo & Resort - Abu Dhabi, United Arab Emirates

    Informática y tecnología
    octubre 2023 - Ahora · 6 meses

    • Administered and monitored Prolific ERP systems, including Web Prol'IFIC, WISH.Net, Touché, and PayTRAX, for various operational functions. • Managed ticketing systems (Galaxy, POS, and Touché) for efficient support. • Oversaw Sonic Wall security center, ensuring the security of 200+ computers. • Managed and troubleshooted network devices, such as routers, managed switches, and access points. • Maintained and troubleshooted hardware equipment, including servers, computers, printers, scanners, and electronic door lock systems. • Managed Active Directory Domain Services Objects. • Implemented, configured, and troubleshooted IPv4, IPv6, DNS, DHCP, and local storage dynamic access control. • Installed and upgraded database servers and application tools. • Monitored user access to the database and sustained data security and integrity. • Enrolled users and ensured system security, including compliance with vendor license agreements. • Provided training to colleagues on data input, data extraction, and new technologies. • Collaborated with vendors for technology solutions. • Set up, maintained, and repaired audio-visual equipment and satellite dishes. • Provided recommendations for accessing information and support. • Maintained an accurate inventory of technology hardware, software, and resources. • Provided network accounts and passwords as needed. • Created and managed a database of IT issues, tracking both pending and resolved matters.

  • IT Support Engineer

    United Bank Limited - Gilgit

    Informática y tecnología
    diciembre 2020 - mayo 2023 · 2 años y 6 meses

    Provide IT technical support to users in six branches. Diagnose and rectify issues in computer hardware, software, services, and applications. Resolve issues for staff via phone, in person, or electronically. Perform hardware and software installations, configurations, and update patches as needed. Configure different banking software links (e.g., symbol, CBS, Uconnect). Install Windows, configure it to the domain, and assign IPs. Install and manage printers, scanners, and shared folders and printers. Perform compliance checklist and daily checklist reports. Check switches and routers on a daily basis. Configure ATM hotline. Address other hardware issues. Maintain monthly company inventory.

  • IT Executive

    Skylines - Dubai, United Arab Emirates

    Informática y tecnología
    junio 2017 - junio 2020 · 3 años y 1 mes

    ▪ Providing technical support for tracking costumers. ▪ Checking and ensure entire IT Operation perform smoothly at user end. ▪ Level 1, level 2 help desk support. ▪ Direct the development, implementation,and administration of all IT. ▪ Ensure timely and accurate delivery of technology products and services. ▪ Managing multiple areas of technology and multiple departments. ▪ Manage internal/external application upgrades. ▪ Manage external vendor’s relationships and services. ▪ Daily recording backup and upload. ▪ ACCESS POINT (Complete administration including check WIFI Status and block unauthorized users •Providing IT Help Desk Support to the Agents. •Maintain integrity of the network, server deployment, and security. •Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. Handling all VoIP infrastructure Elastix Server ,Vicidial Server ,Vici Box,Goautodial server through GUI and CLI prompt: • Configuring and installations of Dialers and their all queries. • Configuring dialer, IT support for Dialing issues. • Configured and installed Elastix server. • Configured routes, queues, inbound, outbound numbers. • Maintain network servers such as file servers, VPN end to end connectivity , and intrusion detection systems. • Administrative servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, software deployment, security updates and patches. • Configuring analogue and IP Cameras, prepare, monitor and report on all planned preventative maintenance for all security systems CCTV and IP cameras, access control, barriers, fingerprints, time & attendance systems. • Responsibility for SMS Marketing, Whatsapp Marketing, FAX Marketing, Recording uploads to the cloud. • Vehicle Tracking system-installation and configurations of GSM/GPS product in vehicle and tracking of vehicle in real time.

  • IT Officer

    Islamabad Serena Hotel - Islamabad, Pakistan

    Informática y tecnología
    marzo 2015 - abril 2017 · 2 años y 3 meses

    ► Monitoring installing and configuring multinational software's OPERA, MICROS-FIDELIO Materials Control (FMC)0, Opera application and database server, MFF server, Mocros server and Onity server. ►Internet connection , troubleshooting and maintaining all kind of PC's laptops and other technology devices including Room door locks, finger prints , scanning machine, Installation, IP configuration, Hardware and software issues. ►Manage the servers and much more related to IT. ►Active directory and domain maintenance. ►Managing Entire network, Monitoring client activities ►Implementation of security related software

Estudios

  • Computer Science

    Karakuram International University Gilgit, Pakistan - Gilgit

    marzo 2010 - diciembre 2014

    Completed my BSCS (Hons) degree with 3. CGPA in Computer Sciences.

Idiomas

2 idiomas

  • Urdu

    Competencia profesional completa

  • Inglés

    Competencia profesional completa

Información personal

Nacionalidades

  • Pakistaní

Permisos de trabajo

  • Emiratos Árabes Unidos

Fecha de nacimiento

July 03rd 1900

Concursos y premios

1 concurso

  • National Championship PFF

    U-19 National Championships - Lahore, Pakistan

    2011

Aptitudes

12 aptitudes

  • Desktop support
  • Enthusiasm
  • Interpersonal
  • IT support
  • IT support (expert)
  • Networking
  • Network troubleshooting
  • Patience
  • Pay attention to details
  • Problem solving
  • Teamworking
  • Technical

Información adicional

1 información compartida

  • https://steemit.com/@itsolutions

    In my leisure time I am uploading stuff on my this blog related to IT.

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