Rossella Carugno

Rossella Carugno

Admin and Customer Care Associate en EF Education First
Vive en Milan, Italy

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Sobre mí

I love taking care of people's needs.
I can fluently speak 4 languages and I like applying them in the real world with foreign people.
Highly skilled at interacting and working with different cultures. Able to adapt to an ever changing environment. Determined and precise in my activities. Reserved but also, and mainly, friendly and smiling. I prefer working and being in a team, I love human contact and communication.
I would like to work in the Tourism field in order to improve the economy in each country thanks to simple things: people moving and enjoying travelling.
My goal, for the moment, is to earn as much experience as possible, and be part of a firm where I may grow and mold my skills.

Experiencia

7 años y 2 meses

  • Admin and Customer Care Associate

    EF Education First - Milan, Italy

    Atención al cliente
    mayo 2021 - Ahora · 2 años y 11 meses

    -Responsible for language courses bookings -Collaboration with schools at destination -Supporting clients in their preparation

  • Admin and Customer Care

    Associate Milano

    Atención al cliente
    mayo 2021 - Ahora · 2 años y 11 meses

    * Mi occupo della gestione amministrativa dei corsi di lingua all'estero per il prodotto ILSY, in collaborazione con i reparti Sales, Finance, Flights e le scuole a destinazione * La mia esperienza internazionale mi permette di aiutare il cliente in modo accurato risolvendo problematiche di ogni tipo

  • Business Developer

    FairBridge SAS - Milan, Italy

    Ventas
    enero 2021 - mayo 2021 · 5 meses

    -Supported Colombian SME in their internationalization -Found potential leads in the European market -Sponsored products with environmental and social impact

  • MICE SALES EXECUTIVE

    Tangla Hotel - Brussels, Belgium

    Evento
    noviembre 2019 - septiembre 2020 · 11 meses

    -Responded to requests for business meetings / private events including set-up, food and beverage needs, rooms and audio visual needs -Created proposals, contracts, invoices for both events and bedrooms for big groups -Demonstrated responsibility before, during and after any events -Distributed daily events reports to ensure communication to all internal departments of the hotel -Ensured accurate follow up and communication both internally and to clients -Participated in daily sales meetings and management meetings -Represented the hotel in various events and exhibitions

  • Junior Project Manager

    VO-Europe

    Gestión de proyectos
    agosto 2019 - septiembre 2019 · 2 meses

    * Il mio supporto al sistema di assistenza clienti ha facilitato il processo di registrazione * Ho assegnato stanze d'albergo a più di 600 speakers dell'evento in base alle loro esigenze e al nostro budget * La mia ottima gestione di stress e tempo ha assicurato il lavoro di squadra

  • JUNIOR PROJECT MANAGER

    Brussels; VO-Europe - Belgium

    Gestión de proyectos
    agosto 2019 - septiembre 2019 · 2 meses

    -Organized the Research&Innovation Days of the European Commission -Negotiated with hotels and created contracts and allocation of the rooms to >600 speakers. -Managed participants’ different requests

  • SHUMAN TRAINEE

    European Parliament, DG COMM - Events & Exhibitions Unit - Brussels, Belgium

    Evento
    marzo 2019 - julio 2019 · 6 meses

    -Organized Internal and External Events: Contact with the organizations +Logistics & Catering + workshops and rooms set up -Represented the European Elections 2019: Promoting thistimeimvoting campaign through events and communication channels -Collaborated with LUX Price events and Open Days Team -Proofread/Created/Updated documents or Social Medias -Wrote and translated minutes and invitations

  • CUSTOMER ASSISTANT AND ACCESS ADMINISTRATOR

    Airbus - Toulouse, France

    Atención al cliente
    diciembre 2016 - septiembre 2018 · 1 año y 10 meses

    -Prepared weekly planning of pilots and technicians’ arrivals and delivered to the whole Training Center -Managed the creation or extension of entry access, being the only and focal point for all participants -Demonstrated initiatives to facilitate the enrollment process -Co-operated with the Customer Support Office for VIP transports and visas, obtaining great teamwork

  • Event Trainee

    Brussels Marriott Hotel - Brussels, Belgium

    Evento
    agosto 2015 - febrero 2016 · 7 meses

    -Managed Back office operations for bedrooms reservations -Assigned rooms and special requests, collaborating closely with Front office - Collaborated with Front office operations for meeting rooms reservations: setting of the meeting rooms and constant relation with the client, collaborating with Banqueting department -Calculated commissions, issued invoices, and assigned Marriott rewards -Analyzed guests’ satisfaction

Estudios

  • Master Tourism Management

    IULM Università di Lingue e Comunicazione - Milan, Italy

    febrero 2015 - febrero 2016

    Deepened my knowledge on how to speak in public, how to deal with time pressure and how to manage cooperation within groups. Learned basis of business finance and advanced accounting, how to read a balance sheet and an income statement and make comments on them. Worked on real cases about sustainable tourism. Applied competences of strategic marketing working on a group project.

  • Master in "Tourism Management"; Laurea Triennale in "Scienze Linguistiche per le Relazioni Internazionali"

    Università IULM; Università Cattolica del Sacro Cuore

    diciembre 2013 - febrero 2016

  • Erasmus Program

    Université Sophia Antipolis

    septiembre 2012 - febrero 2013

  • Linguistic Sciences for International Relations Bachelor

    Università Cattolica del Sacro Cuore - Piacenza, Italy

    octubre 2010 - diciembre 2013

Idiomas

4 idiomas

  • Italiano

    Nativo o fluido

  • Inglés

    Nativo o fluido

  • Francés

    Nativo o fluido

  • Español

    Nativo o fluido

Información personal

Nacionalidades

  • Italiano

Fecha de nacimiento

May 29th 1991

Contactos
Scotch Ngigi
Receptionist en Mungu and company advocates
Siguiendo
Il Capri Hotel
Il Capri Hotel
Capri, Italy
Richemont
Richemont
Bellevue, Switzerland
Hotel Principe di Savoia by Dorchester Collection
Otros miembros
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