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Sobre mí
SAAD BIN ZAFAR
Hospitality Management, Sale & Marketing, Accommodation
Operation & Service Department’s Professional
A committed, well determined and focused professional looking for a challenging position in hospitality industry to serve in a key role and to be part of a team that dynamically works towards growth of organization and gains satisfaction thereof
Experiencia
8 años y 10 meses
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Customer Service Representative
Etisalat - Abu Dhabi, United Arab Emirates
Atención al clientejunio 2019 - Ahora · 4 años y 10 mesesBuild and maintaining client relations, Meet and exceed KPI’s and Sales Target Work with internal departments such as the Marketing or Product teams to Follow organizational policies and regulations that affect the Sales Department Solve problems for clients and customers by developing innovative and tailored sales solution Be a brand ambassador and reflect company values at all times. Proactively pursue new business and sales opportunities
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Supervisor
Gateway Hotel - Dubai, United Arab Emirates
Direcciónjulio 2017 - mayo 2019 · 1 año y 11 mesesHandle guest check in and checkouts procedure professionally and in a welcoming manner Provide excellent customer service per the standards of the hotel, and assist in situations to ensure Customer satisfaction Highly skilled in greeting, registering, and assigning rooms to guests in a polite manner Oversee Front Office operations in the absence of the Front Office Manager or Assistant Front Office Manager Maintain the hotel’s high standard of service and hospitality
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Guest Relation Manager
Pearl Continental Hotel - Lahore, Pakistan
Responsable Relación Clientesjulio 2016 - junio 2017 · 1 añoMaintained and ensured best services offered and represented the image of the hotel values. Identified opportunities to upgrade customer service with latest technology Ensured a high level of customer service is consistently maintained Received and handled guests' complaints and coordinated with Duty Manager to resolve issues Supervised, oriented and coached staff to ensure the completion of required tasks Ensured room availability to maximize occupancy
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Front Office Team Leader
Serena Hotel - Islamabad, Pakistan
Recepciónjunio 2015 - julio 2016 · 1 año y 2 mesesAssisted guests and fellow associates to resolve any issues promptly whenever they would arise Ensured discreet and superior customer service for high-profile arrivals and managed guest service activities and guest satisfaction Provide excellent customer service per the standards of the hotel, and assist in situations to ensure Customer satification
Estudios
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Bachelors In Commerce
University of the Punjab - Hospitality and Tourism Management - Lahore, Pakistan
enero 2014 - enero 2016
Idiomas
3 idiomas
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Inglés
Nativo o fluido
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Hindi
Competencia básica profesional
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Urdu
Competencia básica profesional
Información personal
Nacionalidades
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Pakistaní
Permisos de trabajo
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Emiratos Árabes Unidos
Fecha de nacimiento
February 21st 1998
Aptitudes
11 aptitudes
- AnalyticalSkills
- Cognitive Flexibility
- complex problem sloving
- Coordinating with others
- Creativity
- Critical Thinking
- Emotional Intelligence
- Judgement and decision making
- Negotiation
- People management
- Service Orientation
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