Saad Bin Zafar

Saad Bin Zafar

Customer Service Representative en Etisalat
Vive en Abu Dhabi, United Arab Emirates

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Sobre mí

SAAD BIN ZAFAR
Hospitality Management, Sale & Marketing, Accommodation
Operation & Service Department’s Professional
A committed, well determined and focused professional looking for a challenging position in hospitality industry to serve in a key role and to be part of a team that dynamically works towards growth of organization and gains satisfaction thereof

Experiencia

8 años y 10 meses

  • Customer Service Representative

    Etisalat - Abu Dhabi, United Arab Emirates

    Atención al cliente
    junio 2019 - Ahora · 4 años y 10 meses

    Build and maintaining client relations, Meet and exceed KPI’s and Sales Target Work with internal departments such as the Marketing or Product teams to Follow organizational policies and regulations that affect the Sales Department Solve problems for clients and customers by developing innovative and tailored sales solution Be a brand ambassador and reflect company values at all times. Proactively pursue new business and sales opportunities

  • Supervisor

    Gateway Hotel - Dubai, United Arab Emirates

    Dirección
    julio 2017 - mayo 2019 · 1 año y 11 meses

    Handle guest check in and checkouts procedure professionally and in a welcoming manner Provide excellent customer service per the standards of the hotel, and assist in situations to ensure Customer satisfaction Highly skilled in greeting, registering, and assigning rooms to guests in a polite manner Oversee Front Office operations in the absence of the Front Office Manager or Assistant Front Office Manager Maintain the hotel’s high standard of service and hospitality

  • Guest Relation Manager

    Pearl Continental Hotel - Lahore, Pakistan

    Responsable Relación Clientes
    julio 2016 - junio 2017 · 1 año

    Maintained and ensured best services offered and represented the image of the hotel values. Identified opportunities to upgrade customer service with latest technology Ensured a high level of customer service is consistently maintained Received and handled guests' complaints and coordinated with Duty Manager to resolve issues Supervised, oriented and coached staff to ensure the completion of required tasks Ensured room availability to maximize occupancy

  • Front Office Team Leader

    Serena Hotel - Islamabad, Pakistan

    Recepción
    junio 2015 - julio 2016 · 1 año y 2 meses

    Assisted guests and fellow associates to resolve any issues promptly whenever they would arise Ensured discreet and superior customer service for high-profile arrivals and managed guest service activities and guest satisfaction Provide excellent customer service per the standards of the hotel, and assist in situations to ensure Customer satification

Estudios

  • Bachelors In Commerce

    University of the Punjab - Hospitality and Tourism Management - Lahore, Pakistan

    enero 2014 - enero 2016

Idiomas

3 idiomas

  • Inglés

    Nativo o fluido

  • Hindi

    Competencia básica profesional

  • Urdu

    Competencia básica profesional

Información personal

Nacionalidades

  • Pakistaní

Permisos de trabajo

  • Emiratos Árabes Unidos

Fecha de nacimiento

February 21st 1998

Aptitudes

11 aptitudes

  • AnalyticalSkills
  • Cognitive Flexibility
  • complex problem sloving
  • Coordinating with others
  • Creativity
  • Critical Thinking
  • Emotional Intelligence
  • Judgement and decision making
  • Negotiation
  • People management
  • Service Orientation
Contactos
Manoj Dubey
F&B Service en Address Beach Resort Marassi Al Bahrain
Jocel Tomarong
Receptionist en Max's Restaurant
Siguiendo
Jumeirah at Saadiyat Island Resort - Jumeirah Group
Jumeirah at Saadiyat Island Resort - Jumeirah Group
Saadiyat Island, Abu Dhabi, United Arab Emirates
The Westin Abu Dhabi Golf Resort & Spa
The Westin Abu Dhabi Golf Resort & Spa
Abu Dhabi, United Arab Emirates
The St. Regis Saadiyat Island Resort & Al Wathba, a Luxury Collection Desert Resort & Spa, Abu Dhabi
Otros miembros
AL Abbas Nooraddeen
Abu Dhabi, United Arab Emirates
Bushra Saleem
Abu Dhabi, United Arab Emirates
Amir Shahzad Khan
Abu Dhabi, United Arab Emirates
Amir Khan
Abu Dhabi, United Arab Emirates
Hady Mohamed
Abu Dhabi, United Arab Emirates
Ver más
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