Sabine Flahaut

Communication Agent

Four Seasons Hotel London at Park Lane - London, United Kingdom

Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions for all three properties in the UK. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems, high-speed Internet system and facsimile machines. Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner. Accepts and delivers wake-up calls, messages and facsimiles in a timely manner. Performs installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space.

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