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Sobre mí
A skilled student currently pursuing my studies in Human Resources after completing my studies in Hotel Management and Business; a Traveller who is passionate about people and adventures. I believe that progress is impossible without a change, and those who cannot change their minds cannot change anything. that's why I have been shifting careers to continue growing personally and professionally.
Moreover, while my career history has afforded me a well-rounded skill set, including Cultural competence and time management skills, I excel at finding innovative solutions to improve workflow and maximize efficiency, quick reactions to and adaptation with changing circumstances and environments. I am a highly energized person; I do whatever it takes to get the job done. I believe I have the creativity, passion, enthusiasm, determination, persuasion, efficiency, flexibility, concentration and persistence to achieve the required tasks.
With my educational background, language skills and previous experience, coupled with my strong commitment to succeed, I feel confident that I could swiftly meet and possibly exceed your expectations.
Experiencia
12 años
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Recruiter Part Time and Cabin Crew
Etihad Airways - Abu Dhabi, United Arab Emirates
Recursos Humanosenero 2019 - diciembre 2020 · 2 añosAssist in the recruitment process to ensure vacancies are filled with the most suitable candidate. Providing exceptional customer experience and satisfaction. Quickly and easily develop a working relationship with crew members from different nationalities.
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Food and Beverage Attendant
W Barcelona - Barcelona, Spain
Alimentos & Bebidas serviciomarzo 2019 - septiembre 2019 · 8 meses -
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Cabin Crew in First and Business Class
QATAR Airways
Azafata/oenero 2017 - enero 2019 · 2 años y 1 mesProviding safety and comfort to all passengers, making sure they have the ultimate great experience. Working as an efficient, productive and friendly team member. Anticipating passenger needs to give exemplary customer service.
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Food and Beverage Attendant and Junior Sommelier
Primus Hotel Sydney - New South Wales, Australia
Alimentos & Bebidas serviciodiciembre 2015 - enero 2017 · 1 año y 2 meses -
Opening Member
PRIMUS HOTEL - New South Wales, Australia
Limpiezaenero 2015 - enero 2017 · 2 años y 1 mesDevelopment and implementation of work processes and standards contributing to optimised customer service and satisfaction. Comply with the hotel environmental, health and safety policies and procedures.
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Food and Beverage Supervisor
Clifford Wallance - New South Wales, Australia
Restauración-Direcciónjunio 2014 - diciembre 2016 · 2 años y 7 meses -
Food and Beverage Attendant
WILLIAM BLUE DINING - New South Wales, Australia
Alimentos & Bebidas serviciomayo 2015 - noviembre 2015 · 7 meses* Completing mise en place duties * Performing à la carte sequence of service * Dispensing a range of alcoholic and non-alcoholic beverages * Operating both manual and MICROS electronic point of sale systems * Completing cashiering duties * Developing knowledge of contemporary Australian cuisine * Advising customers on menu with dietary requirements * Providing advice on food and beverage matching * Following workplace health and safety procedures
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Onboarding and Trainer Facility Manager
DIMEO AUSTRALIA
Eventoenero 2013 - enero 2015 · 2 años y 1 mesInterviewing, Recruiting and training new staff members. Conducting the onboarding process for new joiners to ensure they are familiar with the company policies, rules and regulations.
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Manager night shift
CAFÉ SANTELMO - Barcelona, Spain
Recepciónfebrero 2013 - octubre 2013 · 9 meses* Managing a team of full time & casual staff * Re-evaluating the beverage and wine list offered, highlighting trends and new products to managers (for example, gin & tonics trend) * Recruiting, training, rostering and motivating staff * Preparing coffees and cocktails * Controlling daily stock, weekly audits and cash handling * Assisting the General Manager in managing budgets * Participating in staff and management meetings on a weekly basis * Resolving customer complaints * Enforcing health and safety rules
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Food and Beverage Manager
Grupo Santelmo Barcelona - Barcelona, Spain
Restauración-Direcciónnoviembre 2011 - octubre 2013 · 2 años -
Food and Beverage attendant
RESTAURANT SANTANA - Barcelona, Spain
Alimentos & Bebidas servicionoviembre 2011 - febrero 2013 · 1 año y 4 meses* Completing mise en place duties * Performing à la carte sequence of service * Dispensing a range of alcoholic and non-alcoholic beverages * Operating both manual and MICROS electronic point of sale systems * Completing cashiering duties * Developing knowledge of contemporary Spanish cuisine * Advising customers on menu and * Recommending suitable food and drinks
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Supervisor and HR Assistant
Grupo Santelmo - Barcelona, Spain
Recursos Humanosenero 2011 - enero 2013 · 2 años y 1 mesResponsible for sourcing, interviewing, hiring, and onboarding new talent Organizing and participating in staff and management meetings on a weekly basis to evaluate staff performance and monthly goals achievements.
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Owner
BOGO BAR RESTAURANT LOUNGE - Barcelona, Spain
Direcciónoctubre 2009 - septiembre 2011 · 2 años* Managing a team of full time & casual staff * Motivating staff to deliver prompt, friendly and efficient customer service * Recruiting, training, rostering and developing staff * Controlling daily duties, stock and weekly audit * Monitoring, ordering and tracking all food, supplies, equipment and other inventories * Organising marketing activities such as promotional events and discount schemes * Resolving customer complaints
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Owner - Entrepreneur
Bogo restaurant lounge - Barcelona, Spain
Direcciónenero 2009 - enero 2011 · 2 años y 1 mesManaging a team of full time & casual staff. Motivating staff to deliver prompt, friendly and efficient customer service Interview and hire qualified personnel. Evaluation of staff performance, offering constructive advice to improve employee productivity.
Estudios
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University Course of Specialization in Recruiting System and Process
Universidad Europea miguel de cervantes
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University Course of Specialization in Recruiting System and Process
Universidad Europea Miguel de Cervantes - Valladolid, Spain
abril 2021 - septiembre 2021 -
Advanced Diploma in Hotel Management and Business
TORRENs uNIVERSITY Australia
septiembre 2015 - junio 2017 -
Advanced Diploma of Hospitality
William Blue College of Hospitality Management - New South Wales, Australia
mayo 2015 - mayo 2017 -
Academic English - IELTS Course
GREENWICH ENGLISH SCHOOL; SYDNEY
octubre 2014 - marzo 2015 -
SYDNEY
octubre 2013 - agosto 2014 -
Advanced Diploma in Marketing and Trade
iNSTITUTO loPEZ VICUNA
septiembre 2011 - junio 2012 -
Advanced Diploma of Marketing and Trade
Lopez Vicuna - Barcelona, Spain
septiembre 2011 - junio 2012 -
Advanced Diploma of Marketing & Trade
LOPEZ VICUÑA
septiembre 2011 - junio 2012 -
Professional Certificate of Catering Services
HIGHER SCHOOL OF HOTEL MANAGEMENT
septiembre 2010 - junio 2011 -
Certificate of Hospitality
Escuela de Cocina Pasteleria y Restauracion - ESHOB - Barcelona, Spain
septiembre 2010 - septiembre 2011
Idiomas
3 idiomas
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Español
Nativo o fluido
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Inglés
Competencia profesional completa
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Catalán
Competencia básica limitada
Información personal
Nacionalidades
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Español
Aptitudes
8 aptitudes
- Esprit d'initiative
- Excellent team player
- Focus on excellence
- Good communication
- Good team member
- Honest hardworking
- Strong customer service
- team managment
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