SHADY BANYATA

SHADY BANYATA

Management Development en MadePRO
Vive en Amman, Jordan

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Sobre mí

Strategic thinker, with a growth mindset, a bias for action and a drive to deliver business outcomes.
Highly motivated, results driven and working in the exploding space to improve my skills and performance with hospitality communication and public relations to obtain a challenging position in the highest quality of services also limitless career development and intellectual growth that helps explore and maximize my full potential.
Extensive experience with Hospitality Management and commercial modeling, deal negotiations and P&L management across multiple markets.
Obsessed with connecting exceptional people, sharing my learning and evolving myself, business and the world for good.
Proven track record in building teams, developing talent to achieve full potential, reshaping organizations to maximize efficiency and successfully driving emerging media & new technology initiatives.

Experiencia

7 años y 8 meses

  • Management Development

    MadePRO - Amman, Jordan

    Consultoría
    septiembre 2018 - Ahora · 2 años

    Transitioning into a new senior or management position often requires developing a broad set of knowledge and skills to equip you for your new role. Accelerate your growth by expanding your business acumen, learning how to lead high-performance teams and influence at all levels within your organization.

  • Manager on Duty

    Swiss-Belhotel International - Aqaba, Jordan

    Recepción
    septiembre 2017 - febrero 2018 · 6 meses

  • (Front Office Supervisor) Duty Manager & Night Manager

    Hilton Worldwide - Middle East & Africa - Abu Dhabi, United Arab Emirates

    Recepción
    octubre 2014 - febrero 2016 · 1 año y 5 meses

    ● Improved customer service rating. ● Recruited and trained 10 new members of the guest service team. ● Greeted and welcomed all hotel guests with a smile. ● Processed 90 reservations within 23:00 - 04:00. ● Increased hotel revenue, profits and market share. ● Increased market share by over 15% YOY by Accommodating Airliner and Flight Attendants. ● Executed an average of 100 prompt wake-up calls each morning. ● Promoted the hotel brand’s loyalty scheme ● Processed 17 telephone and walk-in reservations per evening. ● Escorted guests to their assigned rooms, including transporting their luggage. ● Greeted, registered and assigned rooms to guests of hotels or motels. ● Made and confirmed reservations. ● Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. ● Verified customers' credit and established how the customer would pay for the accommodation. ● Computed bills, collected payments and made change for guests. ● Greeted and registered guests and issued keys. ● Entered numerical data into databases in a timely and accurate manner. ● Scanned documentation and entered into the database. ● Obtained scanned records and uploaded them into the database. ● Produced monthly reports using advanced Excel spreadsheet functions. ● Reviewed medical records for completeness and filed records in alphabetic and numeric order. ● Organized forms, made photocopies, filed records and prepared correspondence and reports. ● Added new material to file records and created new records. ● Reviewed and updated client correspondence files and scheduling database. ● Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. ● Communicated with domestic and overseas offices to arrange B2B shipments. ● Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization. ● Recorded and filed employee benefit, salary and annual evaluation information. ● Assisted with receptionist duties, file organization and research and development.

  • Front Office Supervisor

    Concorde Hotel Fujairah - Fujairah, United Arab Emirates

    Recepción
    abril 2014 - septiembre 2014 · 6 meses

    ● Greeted, registered and assigned rooms to guests of hotels or motels. ● Made and confirmed reservations. ● Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. ● Verified customers' credit and established how the customer would pay for the accommodation. ● Computed bills, collected payments and made change for guests. ● Greeted and registered guests and issued keys. ● Supported management through risk identification, control testing and process improvement procedures. ● Supervised and coordinated projects for external auditors and examiner evaluations. ● Analyzed and reviewed cost reports and communicated final results to suppliers. ● Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks. ● Communicated audit results to upper management through written reports and oral presentations. ● Gathered data for internal audits through interviews, financial research and downloads. ● Articulated audit findings, risks and detailed recommendations to upper management. ● Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies.

  • Receptionist

    Taj Palace Hotel Dubai - Dubai, United Arab Emirates

    Recepción
    junio 2013 - marzo 2014 · 10 meses

    ● Greeted and welcomed all hotel guests with a smile. ● Escorted guests to their assigned rooms, including transporting their luggage. ● Reviewed account information and charges with guests during check-out. ● Resolved service-related problems in a timely manner. ● Verified that personal and payment information on guest accounts was accurate and complete. ● Solicited feedback through questionnaires to evaluate levels of guest satisfaction. ● Developed departmental objectives, work schedules, budgets and policies. ● Updated team members about changes in hotel products, services, pricing and policies. ● Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.

  • Receptionist & Night Auditor

    Mövenpick Hotels & Resorts - Middle East - Dubai, United Arab Emirates

    Recepción
    septiembre 2011 - abril 2013 · 1 año y 8 meses

    ● Entered numerical data into databases in a timely and accurate manner. ● Scanned documentation and entered into the database. ● Obtained scanned records and uploaded them into the database. ● Produced monthly reports using advanced Excel spreadsheet functions. ● Reviewed medical records for completeness and filed records in alphabetic and numeric order. ● Organized forms, made photocopies, filed records and prepared correspondence and reports. ● Added new material to file records and created new records. ● Reviewed and updated client correspondence files and scheduling database. ● Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. ● Communicated with domestic and overseas offices to arrange B2B shipments. ● Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization. ● Recorded and filed employee benefit, salary and annual evaluation information. ● Assisted with receptionist duties, file organization and research and development.

  • Receptionist

    Swiss-Belhotel International - Aqaba, Jordan

    Recepción
    agosto 2009 - abril 2010 · 9 meses

    ● Greeted, registered and assigned rooms to guests of hotels or motels. ● Made and confirmed reservations. ● Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. ● Verified customers' credit and established how the customer would pay for the accommodation. ● Computed bills, collected payments and made change for guests. ● Greeted and registered guests and issued keys.

Estudios

  • Management Development Program

    University of Houston, Conrad N. Hilton College - Hospitality and Tourism Management - Abu Dhabi, United Arab Emirates

    septiembre 2015 - febrero 2016

    Management Development Program by Hilton Worldwide

  • Graphic Designer

    Amman Typographic arts School - Amman, Jordan

    enero 2005 - enero 2008

    Amman Typographic arts School

Idiomas

3 idiomas

  • Inglés

    Nativo o fluido

  • Arábica

    Nativo o fluido

  • Español

    Nociones

Información personal

Nacionalidades

  • Jordano

Permisos de trabajo

  • Jordania

Fecha de nacimiento

July 12th 1989

Concursos y premios

2 concursos

  • Top Author

    Author Award - Canada

    2019
  • MadePRO

    Best selling book - Canada

    2019

Aptitudes

33 aptitudes

  • Adobe
  • Android
  • Android Studio
  • Fidelio PMS
  • Hotel Marketing
  • Hotel Opera PMS System
  • HTML5
  • Html/CSS
  • IFH Managment
  • IOS
  • JavaScript
  • Leadership
  • Management
  • Managing Director
  • Marketing
  • MDP
  • Microsoft Office
  • MS Excel
  • MS Outlook
  • NOR1
  • OnQ Hilton PMS
  • OnQ PM
  • OnQ PM (Hilton)
  • OnQ R&I
  • Opera PMS
  • Opera Property Management
  • Protel PMS
  • Python
  • Sky Elite PMS
  • Swift
  • TSA Key Drive
  • Vicas
  • xcode

Información adicional

1 información compartida

  • Good day and welcome to my online portfolio.

    Strategic thinker, with a growth mindset, a bias for action and a drive to deliver business outcomes.
    Highly motivated, results driven and working in the exploding space to improve my skills and performance with hospitality communication and public relations to obtain a challenging position in the highest quality of services also limitless career development and intellectual growth that helps explore and maximize my full potential.
    Extensive experience with Hospitality Management and commercial modeling, deal negotiations and P&L management across multiple markets.
    Obsessed with connecting exceptional people, sharing my learning and evolving myself, business and the world for good.
    Proven track record in building teams, developing talent to achieve full potential, reshaping organizations to maximize efficiency and successfully driving emerging media & new technology initiatives.

Contactos
Solomon Munochekwa
ASSISTANT FOOD AND BEVERAGE SERVICE MANAGER | 2019 - 2020 en YOU AND ME BY COCOON MALDIVES
Maurizio Bombardi
F&B Supervisor en Hilton Atlanta & Towers
Sarah Da Silva Mortagua
Tourist information agent chez Fondation Genève Tourisme
Ver 2688 contactos
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