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Sobre mí
A young Hospitality Professional with maximized specializations of Hotel Accommodations and Front Office Operations, who is willing to dedicate and gain more strengths in the industry.
Experiencia
13 años y 4 meses
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Front Office Manager
The Standard - Maldives
Recepciónjulio 2019 - Ahora · 4 años y 9 meses Report to the General Manager, Director Guest Experience Head of Front Office department, taking care of Communications, Logistics, Kids’ club & Guest experiences Took part of re-branding & a member of re-branding task force Implementing & Improving Brand Standards & Standard Operation Procedures (S.O.P) Responsible for short and long term financial planning and the department’s operational budget Maintaining a close operational relationship with TMA & FlyMe (Domestic flight operators) Coordinating with Logistics department to manage daily Seaplane & Domestic flight movements Scheduling Sea planes, Domestic flights & Speed boats to ensure smooth Arrival & Departure experience for resort guests Training, Coaching & Guiding Front Office team on daily basis to ensure that they are on top of the operation Managing Airport team and training them consistently Implement & Maintain Quality Assurance checklists for key operational areas of the resort Attend Weekly/Monthly Revenue, Operational & X-com meetings Handling Travel agent, Press & Media familiarization trips to the resort Work closely with Housekeeping department to ensure that the guest villas are up to standards & well maintained at any given time Handling all VIP,VVIP arrivals in coordination with all operational departments as a first point of contact Ensure the Island’s Security & Safety in coordination with Resort Manager & Security Manager Managing resort’s retail shop in coordination with retail attendant & storekeeper
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Front Office Manager
Hulhule Island Hotel - Maldives
Recepciónjunio 2018 - julio 2019 · 1 año y 2 meses Report to the General Manager Head of Front Office department & handling Sales & Reservations on daily basis Managing Airline crews & contracts Improving Brand Standards & Standard Operation Procedures (S.O.P) Responsible for short and long term financial planning and the department’s operation Train, Coach and counsel employees to reflect Service Standards and Procedures Managing the performance in OTAs (Booking.com, Agoda, Expedia, C-trip, TUI Destimo, I-hotellier) Maintain excellent communication within all departments in order to maintain daily smooth operation Coordinating with suppliers Meet with Corporate companies, Travel agents & Airlines to enhance future business Create expectations, lead people, manage processes, and hold people accountable upon activities and time tables Manage overbooking & high occupancy situations without any negative effect to room revenue Handling VIP movements and Special attention requirements Conduct interviews & shortlisting candidates for the positions vacant In-charge & manager for Security, Reservations & Spa divisions
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Rooms Division Manager
dwell - Colombo, Sri Lanka
Responsable del departamento de habitacionesfebrero 2017 - junio 2018 · 1 año y 5 meses Report directly to the General Manager, Director Operations & the CEO Head of Front Office, Housekeeping & Sales departments Implement hotel Pre-opening schedule for the benefit of smooth planning Work with suppliers & contractors to ensure the deadlines are met Planning & implementing Brand Standards & Standard Operation Procedures (S.O.P) Responsible for short and long term financial planning and the entire hotel’s operation Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans Assist project manager to Design floor plans & Rooms matrix including Public area designs/layouts Advertise, Short list & Recruit employees for all Front of the house departments Train, Coach and counsel employees to reflect Service Standards and Procedures Support to introduce & implement a new Property Management System (WINHMS) Managing data in the Channel Manager (STAAH) Enroll the property in OTAs (Booking.com, Agoda, Expedia, C-trip) Perform all tasks of Front Office Manager & Executive Housekeeper as needed to facilitate the services Maintain excellent communication within all departments and corporate office in Tokyo Design information on Room rates, Specials, packages, Travel agent rates etc. Meet with Corporate companies, Travel agents & Airlines to enhance future business Create expectations, lead people, manage processes, and hold people accountable upon activities and time tables
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Resort Administrator
Ani Private Resorts - Dikwella, Sri Lanka
Administraciónfebrero 2016 - febrero 2017 · 1 año y 1 mes Reported to the Resort Manager, General Manager, Director of Operations, Director of Sales Acted as the Front of the House Manager Ensured smooth operation by delivering an exclusive service for all high end customers Was responsible for the entire resort's operation in the absence of the superiors Assisted the Director Sales & Marketing with ground handling of DMC's & Tour Operators Managed reservations, guest history, guest preferences & upcoming events of the resort Maintained goodwill, co-operation, trust and mutual respect with hoteliers, chalet owners and suppliers Assisted with all Travel Agent inspections & accommodation at the resort Managed & Organized all corporate & residential events Assisted General Manager with staff recruitment, interviews, appraisals, promotions & any Human Resource related requirements Assisted in operational, administrative and accounting duties related to the running of the resort operations at any given time
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Front Office Manager
Sun Aqua - Pasikuda, Kalkudah, Sri Lanka
Recepciónabril 2015 - febrero 2016 · 11 meses Reported to General Manager, Director of Sales, Financial Controller, Revenue Manager & Corporate office in Maldives Held responsibility for daily operations at Front Office and Financial measures at the resort Provided assistance to Director of Marketing & P.R manager in developing and enhancing business promotions Held responsibility for development of staff, new recruitment and performance of the Front Office Department Provided assistance for the Rooms Division Manager to ensure the physiological & psychological comfort of all valued customers Initiated incentive plans for the resort team to encourage them in Sales & Up selling Participated Business meetings, Conferences & Travel Exhibitions with Sales & P.R Team to promote the business Attended property inspections with Director of Marketing to identify the operational demands and business challenges
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Assistant Front Office Manager
Jungle Beach by Uga Escapes - Trincomalee, Sri Lanka
Recepciónnoviembre 2013 - abril 2015 · 1 año y 6 meses Acted as the Head of the Front Office Department Reported to the Resident manager, General Manager - sales & marketing & the C.E.O Attended daily H.O.D briefings and monthly management meetings Responsible for resort's operation acting as the Duty manager at any given time Conducted Training programs and enhanced Leadership skills of Front Office Team Attended month end meetings with Financial controller, G.M Sales & Marketing, Sales team and Resort accountants, to maintain travel agent/tour operator relationships & contracts Ensured the safety and security of the resort handling security personnel in the absence of Resident manager Held responsibility for all Excursions, Activities and Tours arranged by the resort & the monthly revenue of each sector Managed all Travel agent visits and property show-a rounds Assisted HR department & Resident manager on staff recruitment & yearly appraisals Managed all VIP, VVIP guests from the time of the reservation till the departure Handled critical guest complains and offered solutions meeting guest satisfaction at any given time Assisted F&B manager & Resident manager organizing events, meetings & weddings
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Front Office Executive
Jungle Beach by Uga Escapes - Trincomalee, Sri Lanka
Recepciónfebrero 2013 - noviembre 2013 · 10 meses Reported to Front office manager or Resident manager Monitored daily duties & responsibilities of F.O team Allocated daily duties to Front Office team Attended travel agent site inspections, VVIP check-ins Liaised with Embassies & Ministries of Sri Lanka with special bookings Provided assistance to Sales manager, Reservations manager & Marketing team to develop & enhance the business through promotions & special offers Introduced brand standards and enhanced productivity of F.O Team Acted as an assistant H.O.D in the absence of Front office manager Conducted Night audit process & supervised guest room billing Assisted H.R Executive in all CSR initiatives by the resort Held responsibility of the I.T Department of the Resort
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Front Office Supervisor
Jungle Beach by Uga Escapes - Trincomalee, Sri Lanka
Recepciónmayo 2012 - febrero 2013 · 10 meses Reported to Front office manager Attended Check-ins & Check-outs including all VIP services Assisted Night auditor & General cashier Allocated rooms for next days & created monthly Duty Rosters Conducted daily briefings for Guest service assistants & Cashiers Monitored daily duties of F.O department & fellow team members Created manual reports for Daily & Monthly Operations of the F.O department Assisted implementation of new Property Management Systems to the resort Created reports of Guest feedback and Comments Conducted training for F.O team Shared Information, Reservation details, Special remarks & Reservation Forecasts among all departments Ensured smooth operation at Front office department by enhancing the productivity through regular training Managed Activities & Excursions Provided assistance to F.O Manager to conduct Interviews, Performance appraisals, Promotions & Recruitment of F.O team
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Guest Service Agent
Saman Villas - Bentota, Sri Lanka
Responsable Relación Clientesnoviembre 2011 - mayo 2012 · 7 meses Reported to Front office manager or General manager Attended all check-ins & check-outs throughout the allocated shift or extra shifts Handled reservations & reservations correspondence Acted as a tour coordinator/area guide Acted as a wedding coordinator arranging beach weddings & functions Handling special inquiries from customers Attended VIP guest inquiries & complaints & resolved Resolved customer complaints & making incident reports Made Tourist board statistics report on monthly basis Room allocations, Reservation amendments & followed payments by travel agents Assisted night auditor in the process of night audit Managed Guest Transport & Tours Assisted & coordinated Guests' library Up sold & promoted Special dining, Room bookings, Spa bookings & Excursions Acted as a Telephone operator Assisted & arranged daily requirements of live entertainment providers
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Guest Service Agent
Hilton Colombo Residence - Colombo, Sri Lanka
Responsable Relación Clientesjulio 2011 - noviembre 2011 · 5 mesesInternship
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Guest Room Attendant
Hilton Colombo Residence - Colombo, Sri Lanka
Limpiezajulio 2010 - enero 2011 · 7 mesesInternship
Estudios
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Diploma in Customer Service
Alison Online University - Dubai, United Arab Emirates
enero 2015 - febrero 2015An Online diploma in Customer Service Management
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Certificate of Hotel Front Office Management
Sri Lanka Institute of Tourism & Hotel Management (SLITHM), Colombo
junio 2011 - diciembre 2011Accommodation & Front Office Management
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Certificate of Hotel Housekeeping Management
Sri Lanka Institute of Tourism & Hotel Management (SLITHM), Colombo
enero 2011 - junio 2011
Idiomas
2 idiomas
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Inglés
Nativo o fluido
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Japonés
Competencia básica limitada
Información personal
Nacionalidades
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Srilankés
Permisos de trabajo
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Maldivas
Fecha de nacimiento
July 23rd 1990
Aptitudes
8 aptitudes
- Front Office Management
- Housekeeping Management
- Inventory management
- Online Travel Agents
- Property management systems
- Sales
- Seaplane Transfer Management
- Team Management
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