Shashika Wickramasinghe

Shashika Wickramasinghe

Front Office Manager en The Standard
Vive en Maldives

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Sobre mí

A young Hospitality Professional with maximized specializations of Hotel Accommodations and Front Office Operations, who is willing to dedicate and gain more strengths in the industry.

Experiencia

13 años y 4 meses

  • Front Office Manager

    The Standard - Maldives

    Recepción
    julio 2019 - Ahora · 4 años y 9 meses

     Report to the General Manager, Director Guest Experience  Head of Front Office department, taking care of Communications, Logistics, Kids’ club & Guest experiences  Took part of re-branding & a member of re-branding task force  Implementing & Improving Brand Standards & Standard Operation Procedures (S.O.P)  Responsible for short and long term financial planning and the department’s operational budget  Maintaining a close operational relationship with TMA & FlyMe (Domestic flight operators)  Coordinating with Logistics department to manage daily Seaplane & Domestic flight movements  Scheduling Sea planes, Domestic flights & Speed boats to ensure smooth Arrival & Departure experience for resort guests  Training, Coaching & Guiding Front Office team on daily basis to ensure that they are on top of the operation  Managing Airport team and training them consistently  Implement & Maintain Quality Assurance checklists for key operational areas of the resort  Attend Weekly/Monthly Revenue, Operational & X-com meetings  Handling Travel agent, Press & Media familiarization trips to the resort  Work closely with Housekeeping department to ensure that the guest villas are up to standards & well maintained at any given time  Handling all VIP,VVIP arrivals in coordination with all operational departments as a first point of contact  Ensure the Island’s Security & Safety in coordination with Resort Manager & Security Manager  Managing resort’s retail shop in coordination with retail attendant & storekeeper

  • Front Office Manager

    Hulhule Island Hotel - Maldives

    Recepción
    junio 2018 - julio 2019 · 1 año y 2 meses

     Report to the General Manager  Head of Front Office department & handling Sales & Reservations on daily basis  Managing Airline crews & contracts  Improving Brand Standards & Standard Operation Procedures (S.O.P)  Responsible for short and long term financial planning and the department’s operation  Train, Coach and counsel employees to reflect Service Standards and Procedures  Managing the performance in OTAs (Booking.com, Agoda, Expedia, C-trip, TUI Destimo, I-hotellier)  Maintain excellent communication within all departments in order to maintain daily smooth operation  Coordinating with suppliers  Meet with Corporate companies, Travel agents & Airlines to enhance future business  Create expectations, lead people, manage processes, and hold people accountable upon activities and time tables  Manage overbooking & high occupancy situations without any negative effect to room revenue  Handling VIP movements and Special attention requirements  Conduct interviews & shortlisting candidates for the positions vacant  In-charge & manager for Security, Reservations & Spa divisions

  • Rooms Division Manager

    dwell - Colombo, Sri Lanka

    Responsable del departamento de habitaciones
    febrero 2017 - junio 2018 · 1 año y 5 meses

     Report directly to the General Manager, Director Operations & the CEO  Head of Front Office, Housekeeping & Sales departments  Implement hotel Pre-opening schedule for the benefit of smooth planning  Work with suppliers & contractors to ensure the deadlines are met  Planning & implementing Brand Standards & Standard Operation Procedures (S.O.P)  Responsible for short and long term financial planning and the entire hotel’s operation  Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans  Assist project manager to Design floor plans & Rooms matrix including Public area designs/layouts  Advertise, Short list & Recruit employees for all Front of the house departments  Train, Coach and counsel employees to reflect Service Standards and Procedures  Support to introduce & implement a new Property Management System (WINHMS)  Managing data in the Channel Manager (STAAH)  Enroll the property in OTAs (Booking.com, Agoda, Expedia, C-trip)  Perform all tasks of Front Office Manager & Executive Housekeeper as needed to facilitate the services  Maintain excellent communication within all departments and corporate office in Tokyo  Design information on Room rates, Specials, packages, Travel agent rates etc.  Meet with Corporate companies, Travel agents & Airlines to enhance future business  Create expectations, lead people, manage processes, and hold people accountable upon activities and time tables

  • Resort Administrator

    Ani Private Resorts - Dikwella, Sri Lanka

    Administración
    febrero 2016 - febrero 2017 · 1 año y 1 mes

     Reported to the Resort Manager, General Manager, Director of Operations, Director of Sales  Acted as the Front of the House Manager  Ensured smooth operation by delivering an exclusive service for all high end customers  Was responsible for the entire resort's operation in the absence of the superiors  Assisted the Director Sales & Marketing with ground handling of DMC's & Tour Operators  Managed reservations, guest history, guest preferences & upcoming events of the resort  Maintained goodwill, co-operation, trust and mutual respect with hoteliers, chalet owners and suppliers  Assisted with all Travel Agent inspections & accommodation at the resort  Managed & Organized all corporate & residential events  Assisted General Manager with staff recruitment, interviews, appraisals, promotions & any Human Resource related requirements  Assisted in operational, administrative and accounting duties related to the running of the resort operations at any given time

  • Front Office Manager

    Sun Aqua - Pasikuda, Kalkudah, Sri Lanka

    Recepción
    abril 2015 - febrero 2016 · 11 meses

     Reported to General Manager, Director of Sales, Financial Controller, Revenue Manager & Corporate office in Maldives  Held responsibility for daily operations at Front Office and Financial measures at the resort  Provided assistance to Director of Marketing & P.R manager in developing and enhancing business promotions  Held responsibility for development of staff, new recruitment and performance of the Front Office Department  Provided assistance for the Rooms Division Manager to ensure the physiological & psychological comfort of all valued customers  Initiated incentive plans for the resort team to encourage them in Sales & Up selling  Participated Business meetings, Conferences & Travel Exhibitions with Sales & P.R Team to promote the business  Attended property inspections with Director of Marketing to identify the operational demands and business challenges

  • Assistant Front Office Manager

    Jungle Beach by Uga Escapes - Trincomalee, Sri Lanka

    Recepción
    noviembre 2013 - abril 2015 · 1 año y 6 meses

     Acted as the Head of the Front Office Department  Reported to the Resident manager, General Manager - sales & marketing & the C.E.O  Attended daily H.O.D briefings and monthly management meetings  Responsible for resort's operation acting as the Duty manager at any given time  Conducted Training programs and enhanced Leadership skills of Front Office Team  Attended month end meetings with Financial controller, G.M Sales & Marketing, Sales team and Resort accountants, to maintain travel agent/tour operator relationships & contracts  Ensured the safety and security of the resort handling security personnel in the absence of Resident manager  Held responsibility for all Excursions, Activities and Tours arranged by the resort & the monthly revenue of each sector  Managed all Travel agent visits and property show-a rounds  Assisted HR department & Resident manager on staff recruitment & yearly appraisals  Managed all VIP, VVIP guests from the time of the reservation till the departure  Handled critical guest complains and offered solutions meeting guest satisfaction at any given time  Assisted F&B manager & Resident manager organizing events, meetings & weddings

  • Front Office Executive

    Jungle Beach by Uga Escapes - Trincomalee, Sri Lanka

    Recepción
    febrero 2013 - noviembre 2013 · 10 meses

     Reported to Front office manager or Resident manager  Monitored daily duties & responsibilities of F.O team  Allocated daily duties to Front Office team  Attended travel agent site inspections, VVIP check-ins  Liaised with Embassies & Ministries of Sri Lanka with special bookings  Provided assistance to Sales manager, Reservations manager & Marketing team to develop & enhance the business through promotions & special offers  Introduced brand standards and enhanced productivity of F.O Team  Acted as an assistant H.O.D in the absence of Front office manager  Conducted Night audit process & supervised guest room billing  Assisted H.R Executive in all CSR initiatives by the resort  Held responsibility of the I.T Department of the Resort

  • Front Office Supervisor

    Jungle Beach by Uga Escapes - Trincomalee, Sri Lanka

    Recepción
    mayo 2012 - febrero 2013 · 10 meses

     Reported to Front office manager  Attended Check-ins & Check-outs including all VIP services  Assisted Night auditor & General cashier  Allocated rooms for next days & created monthly Duty Rosters  Conducted daily briefings for Guest service assistants & Cashiers  Monitored daily duties of F.O department & fellow team members  Created manual reports for Daily & Monthly Operations of the F.O department  Assisted implementation of new Property Management Systems to the resort  Created reports of Guest feedback and Comments  Conducted training for F.O team  Shared Information, Reservation details, Special remarks & Reservation Forecasts among all departments  Ensured smooth operation at Front office department by enhancing the productivity through regular training  Managed Activities & Excursions  Provided assistance to F.O Manager to conduct Interviews, Performance appraisals, Promotions & Recruitment of F.O team

  • Guest Service Agent

    Saman Villas - Bentota, Sri Lanka

    Responsable Relación Clientes
    noviembre 2011 - mayo 2012 · 7 meses

     Reported to Front office manager or General manager  Attended all check-ins & check-outs throughout the allocated shift or extra shifts  Handled reservations & reservations correspondence  Acted as a tour coordinator/area guide  Acted as a wedding coordinator arranging beach weddings & functions  Handling special inquiries from customers  Attended VIP guest inquiries & complaints & resolved  Resolved customer complaints & making incident reports  Made Tourist board statistics report on monthly basis  Room allocations, Reservation amendments & followed payments by travel agents  Assisted night auditor in the process of night audit  Managed Guest Transport & Tours  Assisted & coordinated Guests' library  Up sold & promoted Special dining, Room bookings, Spa bookings & Excursions  Acted as a Telephone operator  Assisted & arranged daily requirements of live entertainment providers

  • Guest Service Agent

    Hilton Colombo Residence - Colombo, Sri Lanka

    Responsable Relación Clientes
    julio 2011 - noviembre 2011 · 5 meses

    Internship

  • Guest Room Attendant

    Hilton Colombo Residence - Colombo, Sri Lanka

    Limpieza
    julio 2010 - enero 2011 · 7 meses

    Internship

Estudios

  • Diploma in Customer Service

    Alison Online University - Dubai, United Arab Emirates

    enero 2015 - febrero 2015

    An Online diploma in Customer Service Management

  • Certificate of Hotel Front Office Management

    Sri Lanka Institute of Tourism & Hotel Management (SLITHM), Colombo

    junio 2011 - diciembre 2011

    Accommodation & Front Office Management

  • Certificate of Hotel Housekeeping Management

    Sri Lanka Institute of Tourism & Hotel Management (SLITHM), Colombo

    enero 2011 - junio 2011

Idiomas

2 idiomas

  • Inglés

    Nativo o fluido

  • Japonés

    Competencia básica limitada

Información personal

Nacionalidades

  • Srilankés

Permisos de trabajo

  • Maldivas

Fecha de nacimiento

July 23rd 1990

Aptitudes

8 aptitudes

  • Front Office Management
  • Housekeeping Management
  • Inventory management
  • Online Travel Agents
  • Property management systems
  • Sales
  • Seaplane Transfer Management
  • Team Management
Contactos
Dina Kuznietsova
Guest Relations Officer en Four Seasons Resort Maldives at Kuda Huraa
Charito Torres
Destination Manager en Soneva Jani Resort Maldives
Jonas Okale
Assistant Manager en Djeuga Palace Hotel
Ver 4 contactos
Siguiendo
db Group Kempinski Hotels HQ
Kempinski Hotels HQ
Geneva, Switzerland
Hilton Hotels & Resorts
Hilton Hotels & Resorts
McLean, VA, United States
Otros miembros
Kapil Stanislaus
Colombo, Sri Lanka
Danuska Priyal
Colombo, Sri Lanka
Bevan Young
Dubai, United Arab Emirates
Mohamed Shiham
Malé, Maldives
Athula Deshapriya
Dubai, United Arab Emirates
Ver más
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