Tina Odisharia

Tina Odisharia

Guest Relations Manager en Lindian Village Beach Resort; Curio Collection; Hilton
Vive en Budapest, Hungary

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Experiencia

5 años y 11 meses

  • Guest Experience Supervisor

    Marriott International, Dorothea Hotel - Budapest, Hungary

    Responsable Relación Clientes
    agosto 2023 - Ahora · 8 meses

    Pre-Opening Team. Oversee daily operations of Concierge and Valet to have a high standard for guest delivery. Review, update and monitor GXP. Pre arrival Planning. Resolve all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service. Communicate with all departments to ensure guest expectations are exceeded. Examine daily duties, assign tasks and check on progress.

  • Guest Relations Manager

    Lindian Village Beach Resort; Curio Collection; Hilton - Rhodes, Greece

    Responsable Relación Clientes
    enero 2023 - Ahora · 1 año y 3 meses

    * Pre Opening Operations. * Hilton Training. * Recreation Planning. * Events Project Management. * Employee Training According Hilton Standards. * Make suggestions to prevent conflicts. * Addressing and escalating guests complaints. * Create strategies and services to enhance guests satisfaction. * Work closely and support Marketing, Sales and Revenue dpt.

  • Guest Relations Manager

    Lindian Village Beach Resort - Rhodes, Greece

    Responsable Relación Clientes
    enero 2023 - julio 2023 · 7 meses

    Pre-Opening Operations. Recreation Planning. Events Project Management. Employee Training According Hilton Standards. Make suggestions to prevent conflicts. Addressing and escalating guests complaints. Create strategies and services to enhance guests satisfaction. Work closely and support Marketing, Sales and Revenue dpt.

  • Guest Services Manager

    Lesante Cape Resort & Villas,Member or the Leading Hotels of the World - Zakinthos, Greece

    Responsable Relación Clientes
    abril 2022 - octubre 2022 · 7 meses

    * Pre-Opening. * Handle Front Desk Operations. * Make plan to ensure the highest level of guest satisfaction. * Create strategies and services to enhance productivity. * Increase revenue and profitability. * Pre-Arrival letters, personalized service to the VIP guests. * Handle all guests complains.

  • Quality Assurance Manager

    Elounda Beach Hotel & Villas,Member of the Leading Hotels of the World - Elounda, Greece

    Responsable del departamento de habitaciones
    febrero 2021 - noviembre 2021 · 10 meses

    * Responsible for the design, implementation and improvement of the quality assurance system in accordance with the requirements of the relevant legislation and in particular for health and safety issues. Make suggestions for the perfecting of its work relating to the performance of its direct obligations, * Make suggestions to improve the level of service and comfort of the hotel, * Take decisions within its competence, * Interact with all departments for the queries that appear in the operation of the hotel * Require the management of job security. * Questionnaires - distribution, collection and analyses. Replies to all received. * Plan and coordinate internal inspections on quality system issues on a daily basis, but also thoroughly supervises indoor and environmental cleanliness. * Checking daily surroundings (beach, gardens, corridors, swimming pools, trash cans, any broken lights and more generally damage),public interiors. * Check the preparation of the rooms at the arrival of VIP- guests. * Ensure strict adherence to the set high standards of all hotel staff

  • Quality Assurance Executive

    Elounda Beach Hotel & Villas, Member of the Leading Hotels of the World - Elounda, Greece

    Responsable del departamento de habitaciones
    mayo 2020 - marzo 2021 · 11 meses

    * Questionnaires - distribution, collection and analyses. Replies to all received. * Note of any comment made by a guest to be logged and followed up. * Interaction with guests on a chatty informative basis. * Invite guests to fill in questionnaires and give positive feedback. * Complains handling. * Checks the completeness of rooms with items for guests.

  • Personalized Experience Service Coordinator

    Elounda Beach Hotel & Villas, Member of the Leading Hotels of the World - Elounda, Greece

    Responsable Relación Clientes
    abril 2019 - junio 2020 · 1 año y 3 meses

    * Provide Personal service at the V.I.P guests of the Hotel,making restaurants reservation,arrange the transportation for the air-port and helicopter excursion. * Resolve customer requests,questions and complaints frequently requiring analysis of situations to determine best use of resources. * Communicate with all the departments of the hotel to ensure the higher of standards service to the guests. * Promote and up sale all the different types of the accommodation in the hotel in corporation with Marketing and Sales Department.

  • Guest Relations Manager

    Cronwell Hotels and Resorts - Thessaloniki, Greece

    Responsable Relación Clientes
    marzo 2018 - octubre 2018 · 9 meses

  • Guest Relations Manager

    CRONWELL PLATAMON RESORT - Platamon, Greece

    Responsable Relación Clientes
    marzo 2018 - octubre 2018 · 9 meses

    * Provide upscale guest service experience for clients throughout their stay. * Monitor daily bookings and ensure assigned rooms were prepared prior to check in. * Coordinate luggage collection and storage. * Oversee check -in and check out procedures,including reservations and financial transactions. * Promptly address guests'requests,like in-room dining. * Actively listen to and resolve complaints * Ensure special guests,like disabled people, elderly,children and VIPs,receive personalized services. * Coordinate and manage communication between guests and staff and follow up to ensure resolve customer concerns. * Promote all hotel amenities,conveniences and programs. * Appraise team's performance and produce regular reports. * Liaise with Housekeepers and Quality Department to provide an overall comfortable guest experience. * Examine daily duties,assign tasks and check on progress * Analyze customers feedback from hotel guestbook and online reviews and suggest ways to improve rating. * Organize and conduct welcome parties/thematic events. * Took steps to prevent and resolve conflicts. * Responsible for Site Inspections.

  • Exhibition Coordinator

    83rd THESSALONIKI INTERNATIONAL FAIR; AMERICAN HELLENIC CHAMBER OF COMMERCE,U.S.A PAVILION - Thessaloniki, Greece

    Evento
    septiembre 2018 - septiembre 2018 · 1 mes

    * Run all aspects of exhibition on behalf of 55 International companies. * Welcome and inform visitors * Managing events and seminars. * Monitoring proper functioning of the pavilion. * Support functions and researching writing of American Hellenic Chamber of * Commerce in North Greece.

  • Guest Relations Officer

    Sani Resort - Makedonia Thraki, Greece

    Responsable Relación Clientes
    marzo 2015 - octubre 2015 · 9 meses

    * Welcoming guests. * Provide customers with all the information about the hotel upon arrival. * Complaint handling and customer feedback about the work of agencies and department. * Process comments received. * Process the wishes and suggestions. * Contribute to hotels sales by developing relationships with clients.

Estudios

  • Management Of Turism and Hospitality Business

    I.I.E.K Xini, Thessaloníki

    octubre 2009 - mayo 2011

Idiomas

4 idiomas

  • Griego

    Nativo o fluido

  • Ruso

    Nativo o fluido

  • Inglés

    Competencia profesional completa

  • Francés

    Competencia básica limitada

Información personal

Nacionalidades

  • Griego

Permiso de conducir

Siguiendo
Corinthia Hotel London
Corinthia Hotel London
London, United Kingdom
City Relay
City Relay
London, United Kingdom
Hyatt France
Hyatt France
Paris, France
Otros miembros
Katya Koseva
Guildford, United Kingdom
Aggelos Chatzivasileiadis
Makedonia Thraki, Greece
Vaios Papadopoulos
Serres, Greece
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