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Experiencia
5 años y 11 meses
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Guest Experience Supervisor
Marriott International, Dorothea Hotel - Budapest, Hungary
Responsable Relación Clientesagosto 2023 - Ahora · 8 mesesPre-Opening Team. Oversee daily operations of Concierge and Valet to have a high standard for guest delivery. Review, update and monitor GXP. Pre arrival Planning. Resolve all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service. Communicate with all departments to ensure guest expectations are exceeded. Examine daily duties, assign tasks and check on progress.
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Guest Relations Manager
Lindian Village Beach Resort; Curio Collection; Hilton - Rhodes, Greece
Responsable Relación Clientesenero 2023 - Ahora · 1 año y 3 meses* Pre Opening Operations. * Hilton Training. * Recreation Planning. * Events Project Management. * Employee Training According Hilton Standards. * Make suggestions to prevent conflicts. * Addressing and escalating guests complaints. * Create strategies and services to enhance guests satisfaction. * Work closely and support Marketing, Sales and Revenue dpt.
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Guest Relations Manager
Lindian Village Beach Resort - Rhodes, Greece
Responsable Relación Clientesenero 2023 - julio 2023 · 7 mesesPre-Opening Operations. Recreation Planning. Events Project Management. Employee Training According Hilton Standards. Make suggestions to prevent conflicts. Addressing and escalating guests complaints. Create strategies and services to enhance guests satisfaction. Work closely and support Marketing, Sales and Revenue dpt.
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Guest Services Manager
Lesante Cape Resort & Villas,Member or the Leading Hotels of the World - Zakinthos, Greece
Responsable Relación Clientesabril 2022 - octubre 2022 · 7 meses* Pre-Opening. * Handle Front Desk Operations. * Make plan to ensure the highest level of guest satisfaction. * Create strategies and services to enhance productivity. * Increase revenue and profitability. * Pre-Arrival letters, personalized service to the VIP guests. * Handle all guests complains.
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Quality Assurance Manager
Elounda Beach Hotel & Villas,Member of the Leading Hotels of the World - Elounda, Greece
Responsable del departamento de habitacionesfebrero 2021 - noviembre 2021 · 10 meses* Responsible for the design, implementation and improvement of the quality assurance system in accordance with the requirements of the relevant legislation and in particular for health and safety issues. Make suggestions for the perfecting of its work relating to the performance of its direct obligations, * Make suggestions to improve the level of service and comfort of the hotel, * Take decisions within its competence, * Interact with all departments for the queries that appear in the operation of the hotel * Require the management of job security. * Questionnaires - distribution, collection and analyses. Replies to all received. * Plan and coordinate internal inspections on quality system issues on a daily basis, but also thoroughly supervises indoor and environmental cleanliness. * Checking daily surroundings (beach, gardens, corridors, swimming pools, trash cans, any broken lights and more generally damage),public interiors. * Check the preparation of the rooms at the arrival of VIP- guests. * Ensure strict adherence to the set high standards of all hotel staff
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Quality Assurance Executive
Elounda Beach Hotel & Villas, Member of the Leading Hotels of the World - Elounda, Greece
Responsable del departamento de habitacionesmayo 2020 - marzo 2021 · 11 meses* Questionnaires - distribution, collection and analyses. Replies to all received. * Note of any comment made by a guest to be logged and followed up. * Interaction with guests on a chatty informative basis. * Invite guests to fill in questionnaires and give positive feedback. * Complains handling. * Checks the completeness of rooms with items for guests.
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Personalized Experience Service Coordinator
Elounda Beach Hotel & Villas, Member of the Leading Hotels of the World - Elounda, Greece
Responsable Relación Clientesabril 2019 - junio 2020 · 1 año y 3 meses* Provide Personal service at the V.I.P guests of the Hotel,making restaurants reservation,arrange the transportation for the air-port and helicopter excursion. * Resolve customer requests,questions and complaints frequently requiring analysis of situations to determine best use of resources. * Communicate with all the departments of the hotel to ensure the higher of standards service to the guests. * Promote and up sale all the different types of the accommodation in the hotel in corporation with Marketing and Sales Department.
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Guest Relations Manager
Cronwell Hotels and Resorts - Thessaloniki, Greece
Responsable Relación Clientesmarzo 2018 - octubre 2018 · 9 meses -
Guest Relations Manager
CRONWELL PLATAMON RESORT - Platamon, Greece
Responsable Relación Clientesmarzo 2018 - octubre 2018 · 9 meses* Provide upscale guest service experience for clients throughout their stay. * Monitor daily bookings and ensure assigned rooms were prepared prior to check in. * Coordinate luggage collection and storage. * Oversee check -in and check out procedures,including reservations and financial transactions. * Promptly address guests'requests,like in-room dining. * Actively listen to and resolve complaints * Ensure special guests,like disabled people, elderly,children and VIPs,receive personalized services. * Coordinate and manage communication between guests and staff and follow up to ensure resolve customer concerns. * Promote all hotel amenities,conveniences and programs. * Appraise team's performance and produce regular reports. * Liaise with Housekeepers and Quality Department to provide an overall comfortable guest experience. * Examine daily duties,assign tasks and check on progress * Analyze customers feedback from hotel guestbook and online reviews and suggest ways to improve rating. * Organize and conduct welcome parties/thematic events. * Took steps to prevent and resolve conflicts. * Responsible for Site Inspections.
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Exhibition Coordinator
83rd THESSALONIKI INTERNATIONAL FAIR; AMERICAN HELLENIC CHAMBER OF COMMERCE,U.S.A PAVILION - Thessaloniki, Greece
Eventoseptiembre 2018 - septiembre 2018 · 1 mes* Run all aspects of exhibition on behalf of 55 International companies. * Welcome and inform visitors * Managing events and seminars. * Monitoring proper functioning of the pavilion. * Support functions and researching writing of American Hellenic Chamber of * Commerce in North Greece.
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Guest Relations Officer
Sani Resort - Makedonia Thraki, Greece
Responsable Relación Clientesmarzo 2015 - octubre 2015 · 9 meses* Welcoming guests. * Provide customers with all the information about the hotel upon arrival. * Complaint handling and customer feedback about the work of agencies and department. * Process comments received. * Process the wishes and suggestions. * Contribute to hotels sales by developing relationships with clients.
Estudios
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Management Of Turism and Hospitality Business
I.I.E.K Xini, Thessaloníki
octubre 2009 - mayo 2011
Idiomas
4 idiomas
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Griego
Nativo o fluido
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Ruso
Nativo o fluido
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Inglés
Competencia profesional completa
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Francés
Competencia básica limitada
Información personal
Nacionalidades
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Griego
Permiso de conducir
Sí
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