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Sobre mí
Self driven and motivated individual with an in depth knowledge of the international hospitality and tourism industry, aiming to gain more experience and managerial skills.
Experiencia
1 año y 8 meses
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Essential Banker
Barclays Bank - Bournemouth, United Kingdom
Finanzas y contabilidadmayo 2018 - noviembre 2018 · 7 mesesOffering professional, caring, consistent, and outstanding levels of customer service. Building trust by engaging in conversations and active listening to customers to be able to anticipate and meet the servicing needs of all customers. Performing to exceed customer expectations and dealing with customer requests at the first point of contact, only handing off where this adds value in the eyes of the customer. Providing exceptional customer experiences for everyday queries and complaint handling by taking responsibility and using all resources to proactively intercept and address customer issues efficiently and effectively. Developing financial analytical skills, cash handling and the use of counter tills service.
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Catering Assistant
Platinum Recruitment Consultancy (The Hospitality Specialists) - Bournemouth, United Kingdom
Eventojulio 2017 - junio 2018 · 1 añoLooking after and executing great customer service to VIP boxes guests at AFC Bournemouth, Vitality stadium. Developing bartender skills at Pubs and bars in Dorset with the ability to deliver high quality service in intense situations like festivals despite the setbacks. Successfully completed five days bar work at Goodwood Festivals with ten co-workers with positive feedback and was called back for the next festival. Catering assistant at Cheltenham festivals, increasing clients by over 25% and revenue rapidly for Platinum Agency.
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Intern
Southern Sun Ikoyi Hotel - Lagos, Nigeria
Recepciónoctubre 2016 - diciembre 2016 · 3 meses• Receiving guest at reception in a warm and gentle manner, being a first point of contact with guests. • Selected to plan and execute welcome letters every morning, for returning and new guests. • Assigned with multi-line switchboard duties by connecting customers, in house guest and hotel staff to other department or their desired telephone line.
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Intern
Southern Sun Ikoyi Hotel - Lagos, Nigeria
Alimentos & Bebidas serviciooctubre 2016 - diciembre 2016 · 3 meses• Developed waitress skills at restaurant in hotel, laying tables for breakfast, lunch and dinner, building communication and customer service skills. • Documented in house and walk in guest with restaurant hostess before and after breakfast acquiring administration and organizational skills.
Estudios
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MSc. International Hospitality and Tourism Management
Bournemouth University - Tourism and Hospitality Management - Bournemouth, United Kingdom
enero 2017 - noviembre 2018Course: Issues in International Hospitality and Tourism Managemengt
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BSc. Tourism and Events Management
Afe Babalola University - Lagos, Nigeria
septiembre 2013 - octubre 2016
Idiomas
2 idiomas
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Inglés
Nativo o fluido
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Español
Nociones
Información personal
Nacionalidades
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Nigeriano
Permisos de trabajo
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Reino Unido
Fecha de nacimiento
August 18th 1994
Permiso de conducir
Sí
Aptitudes
7 aptitudes
- A team player
- Details attention
- Fine dining waitress
- Front office reception
- Good customer service
- reslience
- Well-organized
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