Hyun Joon Kim

Hyun Joon Kim

Front Office Assistant Manager en Hotelrocio
Vive en Chungcheongnam-do, South Korea

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Sobre mí

Committed, enthusiastic and autonomous, currently concluding a MIB in Switzerland.I have wide professional experiences with a keen attention to detailed and efficient administrative skills in the front desk. My key strengths include smooth problem-solving, leadership and social skills. I wish your community to bear fruit on a well-grown tree, coordinating with my vision and creative ideas for bright future.

Experiencia

6 años y 9 meses

  • Front Office Assistant Manager

    Hotelrocio - Chungcheongnam-do, South Korea

    Recepción
    julio 2021 - Ahora · 2 años y 9 meses

    • Leadership to communicate for a horizontal organizational culture. (Innovation is created by freely expressing each other's thoughts) • Handled customer requests, problems and complaints efficiently. (secured regular customers with proper compensation) • Improved service quality and developed service products. (Improved the quality of service with an efficient operating system and developed a service product that had never existed before. • Contributed to productivity improvement, goal achievement and cost reduction. (Achieved more than 80% of the room occupancy on weekdays and 100% of the room occupancy on weekends with my team members) • laid the foundation for the front operating system. (laid the foundation for the reservation, check-in, and check-out operating systems) • Strengthened teamwork and cooperation between departments with efficient communication. (Strengthen cooperation among departments by providing various communication channels) • Self-directed role model. (Took the initiative in my work and promoted self-development)

  • Duty Manager

    Commodore Hotel - Busan, South Korea

    Recepción
    octubre 2019 - septiembre 2020 · 1 año

    • Maintained a cooperative relationship with all departments by positive attitude and communication • Helped improve productivity, achieve various goals and cut costs • Provided employees with feedback on service performance for customer satisfaction • Motivated the employees and strengthened their teamwork by coaching leadership • Handled customer requests, problems and complaints • Interacted with customers regularly for quality of products, services, and overall customer satisfaction feedback • Managed customer safety and responded quickly to emergencies

  • Front Office Supervisor

    Whistle Lark Hotel - Jeju-si, South Korea

    Recepción
    septiembre 2017 - abril 2018 · 8 meses

    • Established teamwork and cooperation among departments by interpersonal skills • Achieved revenue goals with team members • Fostered guest satisfaction through cooperative operations • Developed service levels by individual coaching and feedback • Role model for collaboration and harmony • Resolved guest problems, safety, as well as complains proficiently

  • Front Office Supervisor

    Ilsung Tongdosa Tourist Hotel - Yangsan-si, South Korea

    Recepción
    marzo 2005 - noviembre 2005 · 10 meses

    • Built a cooperative system among the staff by communication skills • Maximized financial performances by satisfying customers with my team • Supported managers to train, encourage and coach employees • Assisted F&B for group sales passionately • Role model to take the lead in works and set an example • Improved customer service, with employees empowered proactively • Solved guest problems, special requests and complains efficiently

  • Front Officer

    Korea Condominium Management Corp - Busan, South Korea

    Recepción
    octubre 2003 - marzo 2005 · 1 año y 6 meses

    • Processed generous Front-Office duties, coordinating with colleagues • Contributed to maximizing room occupancy, providing alternative accommodations • Promoted brand images by events held creatively • Developed guest service by proposals submitted • Settled all guest requests and problems with housekeeping cooperatively

  • Intern

    The Westin Chosun - Busan, South Korea

    Recepción-Conserjería
    julio 2003 - julio 2003 · 1 mes

    • Carried out welcoming and guiding customers, delivering guest baggage • Helped load, unload and store luggage responsibly • Managed diverse information about hotel facilities and tourist attractions • Dealt with arranging transportation for customers

Estudios

  • Master of International Business in Hotel, Resort and Spa Management

    Swiss Hotel Management School [ SEG ] - Montreux, Switzerland

    febrero 2017 - septiembre 2019

    • Mont-Blanc Palace / CH-1854 Leysin / Switzerland T +41 24 493 23 00 / F +41 24 493 23 33

  • Bachelor of Business Administration - BBA in Hotel Management

    Youngsan University - Busan, South Korea

    marzo 2002 - febrero 2004

    • (48015) / 142 / Bansongsunhwan-ro / Haeundae-gu / Busan / South Korea T +82 51 540 7000 / F +82 51 543 9347

  • Diploma - College of Art and Sport in Physical Education

    Dong-Eui University - Busan, South Korea

    marzo 1995 - febrero 2002

    • (47340) / 176 / Eomgwang-ro / Busanjin-gu / Busan / South Korea T +82 51 890 1114 / F +82 51 890 1234

Idiomas

3 idiomas

  • Inglés

    Competencia básica profesional

  • Japonés

    Competencia básica limitada

  • Alemán

    Nociones

Información personal

Nacionalidades

  • Suroreano

Fecha de nacimiento

January 11th 1976

Permiso de conducir

Aptitudes

25 aptitudes

  • Assistant Craftsman Electric Welding
  • Certification of Sports Maggage
  • Cost control
  • Customer satisfaction
  • Customer Service Skills
  • Driver's license
  • Event Management
  • Event planning
  • Front Office
  • Hotel Management
  • Leadership
  • Marketing
  • Microsoft Excel
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Word
  • New business development
  • Opera
  • Resort management
  • Revenue Analysis
  • Sales
  • SPA Management
  • Teamwork
  • Wellness
  • Wings
Contactos
Krisantus Sutrisno
People and Culture Coordinator en Four Seasons Hotels and Resorts
Mudasir Gul
Assistant Front Office Manager en Marriott International
Anand Kumar
Manager en Rajvir & Company
Ver 8 contactos
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