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Sobre mí
Committed, enthusiastic and autonomous, currently concluding a MIB in Switzerland.I have wide professional experiences with a keen attention to detailed and efficient administrative skills in the front desk. My key strengths include smooth problem-solving, leadership and social skills. I wish your community to bear fruit on a well-grown tree, coordinating with my vision and creative ideas for bright future.
Experiencia
6 años y 9 meses
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Front Office Assistant Manager
Hotelrocio - Chungcheongnam-do, South Korea
Recepciónjulio 2021 - Ahora · 2 años y 9 meses• Leadership to communicate for a horizontal organizational culture. (Innovation is created by freely expressing each other's thoughts) • Handled customer requests, problems and complaints efficiently. (secured regular customers with proper compensation) • Improved service quality and developed service products. (Improved the quality of service with an efficient operating system and developed a service product that had never existed before. • Contributed to productivity improvement, goal achievement and cost reduction. (Achieved more than 80% of the room occupancy on weekdays and 100% of the room occupancy on weekends with my team members) • laid the foundation for the front operating system. (laid the foundation for the reservation, check-in, and check-out operating systems) • Strengthened teamwork and cooperation between departments with efficient communication. (Strengthen cooperation among departments by providing various communication channels) • Self-directed role model. (Took the initiative in my work and promoted self-development)
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Duty Manager
Commodore Hotel - Busan, South Korea
Recepciónoctubre 2019 - septiembre 2020 · 1 año• Maintained a cooperative relationship with all departments by positive attitude and communication • Helped improve productivity, achieve various goals and cut costs • Provided employees with feedback on service performance for customer satisfaction • Motivated the employees and strengthened their teamwork by coaching leadership • Handled customer requests, problems and complaints • Interacted with customers regularly for quality of products, services, and overall customer satisfaction feedback • Managed customer safety and responded quickly to emergencies
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Front Office Supervisor
Whistle Lark Hotel - Jeju-si, South Korea
Recepciónseptiembre 2017 - abril 2018 · 8 meses• Established teamwork and cooperation among departments by interpersonal skills • Achieved revenue goals with team members • Fostered guest satisfaction through cooperative operations • Developed service levels by individual coaching and feedback • Role model for collaboration and harmony • Resolved guest problems, safety, as well as complains proficiently
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Front Office Supervisor
Ilsung Tongdosa Tourist Hotel - Yangsan-si, South Korea
Recepciónmarzo 2005 - noviembre 2005 · 10 meses• Built a cooperative system among the staff by communication skills • Maximized financial performances by satisfying customers with my team • Supported managers to train, encourage and coach employees • Assisted F&B for group sales passionately • Role model to take the lead in works and set an example • Improved customer service, with employees empowered proactively • Solved guest problems, special requests and complains efficiently
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Front Officer
Korea Condominium Management Corp - Busan, South Korea
Recepciónoctubre 2003 - marzo 2005 · 1 año y 6 meses• Processed generous Front-Office duties, coordinating with colleagues • Contributed to maximizing room occupancy, providing alternative accommodations • Promoted brand images by events held creatively • Developed guest service by proposals submitted • Settled all guest requests and problems with housekeeping cooperatively
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Intern
The Westin Chosun - Busan, South Korea
Recepción-Conserjeríajulio 2003 - julio 2003 · 1 mes• Carried out welcoming and guiding customers, delivering guest baggage • Helped load, unload and store luggage responsibly • Managed diverse information about hotel facilities and tourist attractions • Dealt with arranging transportation for customers
Estudios
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Master of International Business in Hotel, Resort and Spa Management
Swiss Hotel Management School [ SEG ] - Montreux, Switzerland
febrero 2017 - septiembre 2019• Mont-Blanc Palace / CH-1854 Leysin / Switzerland T +41 24 493 23 00 / F +41 24 493 23 33
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Bachelor of Business Administration - BBA in Hotel Management
Youngsan University - Busan, South Korea
marzo 2002 - febrero 2004• (48015) / 142 / Bansongsunhwan-ro / Haeundae-gu / Busan / South Korea T +82 51 540 7000 / F +82 51 543 9347
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Diploma - College of Art and Sport in Physical Education
Dong-Eui University - Busan, South Korea
marzo 1995 - febrero 2002• (47340) / 176 / Eomgwang-ro / Busanjin-gu / Busan / South Korea T +82 51 890 1114 / F +82 51 890 1234
Idiomas
3 idiomas
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Inglés
Competencia básica profesional
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Japonés
Competencia básica limitada
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Alemán
Nociones
Información personal
Nacionalidades
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Suroreano
Fecha de nacimiento
January 11th 1976
Permiso de conducir
Sí
Aptitudes
25 aptitudes
- Assistant Craftsman Electric Welding
- Certification of Sports Maggage
- Cost control
- Customer satisfaction
- Customer Service Skills
- Driver's license
- Event Management
- Event planning
- Front Office
- Hotel Management
- Leadership
- Marketing
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- New business development
- Opera
- Resort management
- Revenue Analysis
- Sales
- SPA Management
- Teamwork
- Wellness
- Wings
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