Valeria Matteotti

Valeria Matteotti

Front Office Agent en Hotel Alexander
Vive en Italy

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Sobre mí

🏆 my greatest asset? my willingness to improve myself more and more every day!

WHAT I CAN DO FOR YOU:

✔️ It's finally the time to get TOURISM going again! What if you're short of Receptionists in your hotel? Here I am!
I fluently speak Italian and English and dabble in French and German 🌍
I've got experience at the Front Desk of small (14 rooms) and large (270+) hotels, as well as onboard MSC Cruise Ships, where I was the reference person for all Italian guests.
Check-in, check-out, payments, information, dear me..complains, thanks, reservations & bookings, big and not so big problems..I'm ready for anything!💪🏻

✔️ Not sure where to start to manage all corporate SOCIAL accounts?
I can optimize your "social identity" (on Facebook, Instagram, Linkedin, Twitter), to improbe your online visibility and increase your sales. Thanks to my studies in Digital-Coach, I have all credentials to make YOU acheve results!🚀

✔️ I can support you in organizing both business and leisure EVENTS!
While I was living in Milan I had the pleasure of contributing to the organization of FOCUS LIVE 2018 and two different events of MOËT ET CHANDON ♦ Was it a hard job? yes! But seeing the wonderful final result made me forget the hours and hours spent in the office to define every detail behind perfection! 🎯

Experiencia

2 años y 10 meses

  • Front Office Agent

    Hotel Alexander - Limone Sul Garda, Italy

    Recepción
    junio 2020 - octubre 2020 · 5 meses

    Responsible for Check in – check out of individual guests and groups, Rooms assignmen Guest Relations and information service; successful handling of complaints and problems Managed both direct and indirect bookings and guests’ payments and invoices; Booked activities and excursions on the territory, also through Travel Agencies; Managed and developed relationships with different suppliers;

  • International Hostess

    MSC Cruises - Miami, FL, United States

    Azafata/o
    marzo 2019 - marzo 2020 · 1 año y 2 meses

    Provided a personalised customer service, language assistance and translations to guests. Maintained the highest level of guest satisfaction by socialising with guests; provided information and proactively offered suggestions and support; Made public announcements in the languages required and cooperated with the Program Publisher for the translation of flyers, Daily Program & Daily Specials; Cooperated with the Guest Service Dept., documenting in case of complaints (operating system OPERA FIDELIO). Supported the Shore Excursions Dept. promoting and selling excursions, and acting as Tour escort, with translations when required; Hosted and/or participated to various presentations, special events, language classes; Conducted orientation talks during the cruise and travel talks on the various destinations;

  • Events Assistant

    Triumph Italy - Milan, Italy

    Evento
    septiembre 2018 - noviembre 2018 · 3 meses

    Organizing secretariat for two events of Möet Hennessy (Maison Ruinart Rome and Dom Pérignon_Vintage 2008 in Milan) and the first edition of Focus Live (Milan). Specifically, responsible of the organisation of guests: successfully managed several mailing lists, updating them promptly after sending save-the-date and doing recalls, giving feedback to the customer. For the Dom Pérignon event, arranged travels of guests’ to and from the event location (by train or plane) and, as tour leader, transferred guests in-between different locations during the event. Actively took part in events as an on-site support for colleagues. Carried out different tasks, including managing suppliers and customers.

  • Promoter

    Discobus Europe - Prague, Czechia

    Azafata/o
    abril 2018 - mayo 2018 · 2 meses

    As a public relations account, involved a number of students and professors in organized student parties, which took part in the best clubs of Prague. Following the group booking, I was in charge of the transfer between hotel and disco, arranging timetables, meeting points and payments with professors and drivers.

  • Events Trainee

    SeeItalia&Contact - Milan, Italy

    Evento
    septiembre 2017 - noviembre 2017 · 3 meses

    University Internship in an Event Management Agency. During the experience, I got to know the different technical steps necessary for the organisation of a business/incentive event and worked as a support for colleagues in office tasks, mainly by contacting hotels, restaurants and suppliers and managing them through internal computer systems. Under tutor’s supervision, had the opportunity to draw up the travel offer both in English and French and was able to process partial economic budgets and manage service orders for suppliers.

  • Front Office Agent

    Active & Family Hotel Gioiosa - Riva del Garda, Italy

    Responsable Relación Clientes
    junio 2016 - septiembre 2016 · 4 meses

    Responsible for Check in – check out of guests, also provided specific information on the attractions of the area and about the hotel facilities – on request booked services and excursions on behalf of the clients. In charge of managing payments and bookings and of basic administrative tasks such as archiving invoices and interaction with suppliers. Able to communicate with guests in Italian, German and English.

  • Front Office Agent

    Locanda Ruscello - Limone Sul Garda, Italy

    Responsable Relación Clientes
    junio 2015 - septiembre 2015 · 4 meses

    Responsible for Check in – check out of guests, also provided specific information on the attractions of the area and about the hotel facilities – on request booked services and excursions on behalf of the clients. In charge of managing payments and bookings and of basic administrative tasks such as archiving invoices and interaction with suppliers. Able to communicate with guests in Italian, German and English.

Estudios

  • Master's Degree Equivalent

    Digital Coach - Milan, Italy

    abril 2020 - diciembre 2020

    Digital Certification Program (E-Commerce, Web-marketing & Social Media Marketing)

  • Bachelor's Degree in Tourism and Local Community Sciences

    Università degli studi di Milano-Bicocca - Milan, Italy

    septiembre 2015 - julio 2018

    Graduation with 110/110 cum laude (July 2018). Dissertation: “Demand and supply analysis of the Alto Garda tourism industry. The strong seasonality of tourism flows in the destination"

  • High School Diploma

    Liceo Linguistico Andrea Maffei - Riva del Garda, Italy

    septiembre 2010 - julio 2015

    Language High School. Italian, English, German and French Language and Literature.

Idiomas

5 idiomas

  • Italiano

    Nativo o fluido

  • Inglés

    Competencia profesional completa

  • Alemán

    Competencia básica profesional

  • Francés

    Competencia básica profesional

  • Español

    Competencia básica limitada

Información personal

Nacionalidades

  • Italiano

Permisos de trabajo

  • Unión Europea

Fecha de nacimiento

March 03rd 1996

Permiso de conducir

Aptitudes

9 aptitudes

  • Communicaton
  • Events Planning
  • Flexibility
  • Foreign languages
  • Good problem-solving
  • Microsoft Office
  • Public Relations
  • Social Media
  • Teamwork
Siguiendo
Azamara
Azamara
Miami, FL, United States
Accor Hotels
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Issy-les-Moulineaux, France
AX Hotels
Otros miembros
Antonello Aversa
Piano di Sorrento, Italy
Siham El fanni
Monsampolo del Tronto, Italy
Ciro Borrelli
Venice, Italy
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