Waffa Mir

Waffa Mir

Assistant HR & career counselor en Roots IVY DHA
Vive en Dubai, United Arab Emirates

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Sobre mí

I am Hardworking, diligent, result & quality oriented, proactive & focused professional with almost 8 years of experience and a proven knowledge of Customer Service Management and satisfaction, Hospitality, HR and office administration. Aiming to leverage my skills and accomplish my career goals successfully.


10 años y 4 meses

  • Assistant HR & career counselor

    Roots IVY DHA - Islamabad, Pakistan

    Recursos Humanos
    marzo 2016 - marzo 2019 · 3 años y 2 meses

  • Guest Services Manager

    Islamabad Serena Hotel - Islamabad, Pakistan

    Departamento de Habitaciones
    febrero 2011 - abril 2014 · 3 años y 3 meses

  • Projects Officer

    Trust for voluntary Organizations - Islamabad, Pakistan

    Administración y Gestión
    julio 2009 - diciembre 2010 · 1 año y 6 meses

  • Executive Secretary to CEO

    trust for voluntary organizations - Islamabad, Pakistan

    Administración y Gestión
    julio 2008 - julio 2009 · 1 año y 1 mes

  • Assistant Visa officer

    British High Commission - Islamabad, Pakistan

    Administración y Gestión
    enero 2007 - junio 2008 · 1 año y 6 meses


  • Bachelors

    Virtual University of Pakistan - Lahore, Pakistan

    febrero 2011 - mayo 2015

    Degree in Psychology & Journalism B.A in Sociology


3 idiomas

  • Urdu

    Nativo o fluido

  • Inglés

    Nativo o fluido

  • Persa

    Competencia básica limitada

Información personal


  • Pakistaní


25 aptitudes

  • Call Center Management
  • Cashring
  • CRMs
  • Customer Service Management
  • Customer service skill
  • customer service solutions
  • F&B micros
  • follow up
  • Frontoffice
  • Good communication
  • Good presentation skills
  • Great verbal and written
  • house keeping operation
  • HRMS
  • Knowledge of Food and Bev
  • Managing people
  • MS office, Excel
  • ms office word
  • MS Power Point
  • office admin
  • project coordinator
  • sales coordination
  • Staff-training
  • Strong verbal communication
  • TripAdvisor

Información adicional

9 informaciones compartidas

  • ICND

    IT training for handling customer complaints at first contact for IT support

    ICND (comsats).jpg
  • CCNA

    Technical basic IT networking training for IT support and complaint handling of customers

    CCNA Training.jpg
  • leadership skills training

    Leadership skills.jpg
  • time management training

    time management training.jpg
  • Presentation Skills training

    presentation skills.jpg
  • supervisory skills training

    supervisory skills.jpg
  • honor award

    for being going out of the way on call of duty, to save a child being drowned in swimming pool.

    honor award.jpg
  • Training by external Trainer Communication Skills

    communication Skills.jpg
  • Management Training Program

    Was Selected from my department by Director Rooms Division to take Management Training Program for developing my professional skills.

    Management training programe.jpg
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