I am senior in the hospitality and my extensive experience has taught me to be very flexible in terms of work schedules, roles and most importantly it has taught me to multi-task and to manage every different aspect within a 4*-5* hotels and restaurants, such as boutique or large company.
I love providing for an excellent customer service, solving problems, working in a team and keep commitments.
I’ve archived hotel operation manager experiences but also with financial aspects such as sales, marketing and revenue.
Because of that I am able to manage an Hotel Front Office / Back Office / Concierge and F&B departments.
I am looking for a Hotel Manager opportunity to help an prestigious hospitality company set goals and great aspirations.
4 años y 9 meses
- Assist to oversee the entire Front Office / Concierge operation to maintain high standards - Exceeding guests expectations and problem solving - Respond to and handle guest compliments and complaints - Building guest profiles prior to help deliver a memorable guest experience - Managing and supervising of reservations (Individuals and groups) and rooms assignment. - Identify and analyze operational challenges in the department and deliver solutions for improvement - Act in accordance with local legislation and regulation, in particular, H&S, employment law and Fire Safety - Compile adequate handover to the staff
- Assist to oversee the entire Front Office operation to maintain high standards - Exceeding customer expectations and problem solving - Balance of credit cards, cash and Direct Bills such as all the hotel financial aspects - Assist to act in accordance with all security and emergency procedures and manage the instigation of these, as required - Guest relations and problems solving - Assist to compile adequate handover to Early staff / Duty Manager - Conduct Health and Safety Checks and Night Walks - Assist to maintain a good status awareness of all hotel areas
Nativo o fluido
Competencia profesional completa
Fecha de nacimiento
May 10th 1973
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