Walter Ippolito

Walter Ippolito

Duty Manager en The Tribune
Vive en Rome, Italy

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Sobre mí

I am senior in the hospitality and my extensive experience has taught me to be very flexible in terms of work schedules, roles and most importantly it has taught me to multi-task and to manage every different aspect within a 4*-5* hotels and restaurants, such as boutique or large company.
I love providing for an excellent customer service, solving problems, working in a team and keep commitments.
I’ve archived hotel operation manager experiences but also with financial aspects such as sales, marketing and revenue.
Because of that I am able to manage an Hotel Front Office / Back Office / Concierge and F&B departments.
I am looking for a Hotel Manager opportunity to help an prestigious hospitality company set goals and great aspirations.

Experiencia

4 años y 9 meses

  • Duty Manager

    The Tribune - Rome, Italy

    Responsable Relación Clientes
    septiembre 2016 - Ahora · 3 años y 2 meses

    - Assist to oversee the entire Front Office / Concierge operation to maintain high standards - Exceeding guests expectations and problem solving - Respond to and handle guest compliments and complaints - Building guest profiles prior to help deliver a memorable guest experience - Managing and supervising of reservations (Individuals and groups) and rooms assignment. - Identify and analyze operational challenges in the department and deliver solutions for improvement - Act in accordance with local legislation and regulation, in particular, H&S, employment law and Fire Safety - Compile adequate handover to the staff

  • Front Office Supervisor

    Hilton Worldwide - London, United Kingdom

    Responsable Relación Clientes
    diciembre 2014 - junio 2016 · 1 año y 7 meses

    - Assist to oversee the entire Front Office operation to maintain high standards - Exceeding customer expectations and problem solving - Balance of credit cards, cash and Direct Bills such as all the hotel financial aspects - Assist to act in accordance with all security and emergency procedures and manage the instigation of these, as required - Guest relations and problems solving - Assist to compile adequate handover to Early staff / Duty Manager - Conduct Health and Safety Checks and Night Walks - Assist to maintain a good status awareness of all hotel areas

Estudios

  • Hospitality Management

    Luiss Rome - Rome, Italy

    mayo 2007 - febrero 2008

    Hospitality Management

Idiomas

2 idiomas

  • Italiano

    Nativo o fluido

  • Inglés

    Competencia profesional completa

Información personal

Nacionalidades

  • Italiano

Fecha de nacimiento

May 10th 1973

Aptitudes

12 aptitudes

  • Duty manager
  • Finance and accounting
  • Food and Beverage
  • Front desk management
  • Front Office Concierge
  • Guest Relations
  • Marketing
  • Night audit
  • Reservations
  • Revenue Managment
  • Sales
  • Travel Agency Experienc

Información adicional

1 información compartida

  • Walter Ippolito

    Walter Ippolito

Contactos
Morris Lorusso
Regional Director of Sales presso Hosco
Siguiendo
Fairmont Dubai
Dubai, United Arab Emirates
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