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Sobre mí
Responsible, confident and enthusiastic worker with several years of experience within Customer Service field.
Experiencia
11 años y 6 meses
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Guest Relations Officer and Tour Leader
I Grandi Viaggi - Victoria, Seychelles
Responsable Relación Clientesabril 2018 - Ahora · 6 añosResponsabilities: Review arrival lists to welcome guests Help prepare welcome folders with collateral (e.g. room service menus, area descriptions Assist guests throughout the check-in process Ensure a pleasant and satisfying stay at a hotel Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed Attend to special guests (e.g. VIPs) and answer their inquiries Provide information about amenities, area and venues and promote services Organize and lead excursions Organize events (e.g. weddings, parties)
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Meet&Greet Assistant
Costa Crociere S.p.A. - Luni, Italy
Eventooctubre 2012 - marzo 2018 · 5 años y 6 mesesResponsabilities: Welcome and warmly greet incoming passengers of different nationalities and provide boarding instructions Assist passengers at the front counter and throughout embarkation and disembarkation processes Respond to passenger questions in person and over the phone Check in luggage Help passengers track down missing luggage Make announcements prior to boarding Check passports and VISAs during boarding operations Assist policemen/security officers translating from different languages into Italian when requested Work in a team: as a member of the Customer Service team I developed leading skills organizing shift rotas and coordinating colleagues' tasks.
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Au Pair
AuPairWorld - London, United Kingdom
Otrosdiciembre 2016 - julio 2017 · 8 mesesResponsible for providing quality childcare for the safety of the children according to the host family's rules Duties: Preparing breakfast for the children and looking after their needs from their return from school in the afternoon up to bed time Driving them to and from school or where they attended extracurricular courses and activities Encouraging their social and educational development Cooking meals, snacks and refreshments for the children Helping them to complete their homework assignments Comforting and supporting them when sick or upset Participating in a multicultural exchange program in order to broaden my cultural diversity and improve my language skills
Estudios
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Foreign Languages Degree
University of Genoa - Genoa, Italy
octubre 2012 - marzo 2016
Idiomas
5 idiomas
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Italiano
Nativo o fluido
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Inglés
Competencia profesional completa
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Francés
Competencia profesional completa
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Alemán
Competencia básica profesional
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Español
Nociones
Información personal
Nacionalidades
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Italiano
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