Ylenia Venturi

Ylenia Venturi

Guest Relations Officer and Tour Leader en I Grandi Viaggi
Vive en London, United Kingdom

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Sobre mí

Responsible, confident and enthusiastic worker with several years of experience within Customer Service field.

Experiencia

11 años y 6 meses

  • Guest Relations Officer and Tour Leader

    I Grandi Viaggi - Victoria, Seychelles

    Responsable Relación Clientes
    abril 2018 - Ahora · 6 años

    Responsabilities: Review arrival lists to welcome guests Help prepare welcome folders with collateral (e.g. room service menus, area descriptions Assist guests throughout the check-in process Ensure a pleasant and satisfying stay at a hotel Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed Attend to special guests (e.g. VIPs) and answer their inquiries Provide information about amenities, area and venues and promote services Organize and lead excursions Organize events (e.g. weddings, parties)

  • Meet&Greet Assistant

    Costa Crociere S.p.A. - Luni, Italy

    Evento
    octubre 2012 - marzo 2018 · 5 años y 6 meses

    Responsabilities: Welcome and warmly greet incoming passengers of different nationalities and provide boarding instructions Assist passengers at the front counter and throughout embarkation and disembarkation processes Respond to passenger questions in person and over the phone Check in luggage Help passengers track down missing luggage Make announcements prior to boarding Check passports and VISAs during boarding operations Assist policemen/security officers translating from different languages into Italian when requested Work in a team: as a member of the Customer Service team I developed leading skills organizing shift rotas and coordinating colleagues' tasks.

  • Au Pair

    AuPairWorld - London, United Kingdom

    Otros
    diciembre 2016 - julio 2017 · 8 meses

    Responsible for providing quality childcare for the safety of the children according to the host family's rules Duties: Preparing breakfast for the children and looking after their needs from their return from school in the afternoon up to bed time Driving them to and from school or where they attended extracurricular courses and activities Encouraging their social and educational development Cooking meals, snacks and refreshments for the children Helping them to complete their homework assignments Comforting and supporting them when sick or upset Participating in a multicultural exchange program in order to broaden my cultural diversity and improve my language skills

Estudios

  • Foreign Languages Degree

    University of Genoa - Genoa, Italy

    octubre 2012 - marzo 2016

Idiomas

5 idiomas

  • Italiano

    Nativo o fluido

  • Inglés

    Competencia profesional completa

  • Francés

    Competencia profesional completa

  • Alemán

    Competencia básica profesional

  • Español

    Nociones

Información personal

Nacionalidades

  • Italiano

Siguiendo
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London, United Kingdom
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BULGARI Resort & Residences Dubai
Dubai, United Arab Emirates
Otros miembros
SERENA ZANABONI
La Thuile, Italy
Irene Gazzetta
Ibiza, Spain
Federico Zedda
Rapallo, Italy
Stefano Benzi
Milan, Italy
Marina Oppicini
Genoa, Italy
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