OPERATIONS MANAGER
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OPERATIONS MANAGER

Accor HQ

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OPERATIONS MANAGER

Sobre el trabajo

Job Description

Adagio- the extended stay brand from Accor and the European leader in its sector is an alternative accommodation solution, welcoming business travellers and families from a few nights to several weeks. Today, more than 120 aparthotels around the world share this same ideology so that, together, we can offer a unique customer experience: Stay, Live, Enjoy. You are not afraid to roll up your sleeves and use them if your colleagues from another team need your help. We finally do it together!

Your responsibilities

The moment a guest steps into Adagio Amsterdam City South they walk into a genuinely memorable experience. As Operations Manager you’ll deliver this through managing all aspects of the day-to-day operation. You’ll also create the warm atmosphere that makes our guests feel at home.

 

You’ll keep our hotel running smoothly, make sure that your team of 12-18 members are working well and all our guests are safe and comfortable. You’ll maximise financial returns, driving development of people, creating and maintaining a memorable guest experience, executing brand standards and building awareness of hotel and brand in the local community. You may act as the General Manager in his absence.


Your day-to-day

 

Guest Experience

  • Ensure the team delivers a great service, professional attention and personal recognition.
  • Ensure guests are greeted at any time and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
  • Be a Brand Manager and inspire the team by living the brand.
  • Communicate all pertinent information, requirement and special needs for arriving VIP’s, groups and other key guests.
  • You will ensure the carrying out of an internal cleaning audit of 151 apartments and 3 meeting rooms.
  • Conduct routine inspections of front and back of house and take immediate actions to correct any deficiencies.
  • May serve as Manager on Duty or assist with other duties as assigned. 

 People

  • Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance.
  • Drive a great working environment for the team to thrive – connect departments to create sense of one team.
  • Educate and train team members in compliance with local laws and safety regulations.
  • Ensure the team are properly trained on systems, security, service, quality and brand standards.
  • Ensure staff has the tools and equipment to carry out job duties.

 

Responsible Business

  • Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
  • Oversee night audit function and preparation of daily financial reports.
  • Manage incoming (group) reservation enquiries and secure business in line with agreed strategies, booking policies and procedures.
  • Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
  • May serve as a central communication point during emergency/crisis situations; develop and maintain relationships with local fire, police and emergency personnel.


Work Experience
  • 3 years’ front office/guest service/hotel experience with at least two years in a management capacity or an equivalent combination of education and experience
  • Previous extended stay experience preferred
  • Must speak and write fluent English. Other languages are a plus.
  • Make it happen mentality, all is possible
  • Cheerful, pro-active and positive attitude
  • Socially and digitally connected
  • FOLS/Opera experience preferred
  • May be required to work nights, weekends and/or holidays. 


Benefits

In return for your hard work, you can look forward to a competitive salary including:

  • Travel allowance
  • Free parking for your car
  • Employee rate including F&B discount at Accor Hotels worldwide
  • Employee rate including F&B discount at Interstate Hotels & Resorts worldwide
  • Employee rate including F&B discount at Borealis Hotel Group worldwide
  • Learning and development opportunities
  • Recognition

Your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. So, do you have this talent with great ambitions and sense of creating an experience, and are you ready to be part of making a piece of history? Do not wait any longer and let us know, we look forward to hearing from you!

Multi award winner Adagio Amsterdam City South is owned by Borealis Hotel Group and managed by global hotel management company, Aimbridge Hospitality.



Cerrada

OPERATIONS MANAGER

Amsterdam, Holanda

A tiempo completo, Indefinido

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