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Reservations Manager - Pullman London

Accor HQ

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Reservations Manager - Pullman London

Descripción de empleo

Job Description

We are now seeking to recruit a Reservations Manager. You will join and become the leader of a very busy and fast-paced team.

Pullman London St Pancras invites you to be a part of a contemporary luxury hotel where creativity knows no boundaries. The successful applicant will be highly organised, proactive and driven.

 

We offer you:

·       A great opportunity to manage a team of four staff within a busy reservations department.

·       A competitive salary and an annual bonus,

·       Great benefits including meals on duty and discounts in AccorHotels properties worldwide.

·       Excellent training and development opportunities.

You must have previous Reservations experience in a hotel:


Responsibilities:

 

·       Work closely with the Revenue Manager and Operations Manager in order to maximise revenue through managing all aspects of pricing, management of room inventory, acceptance/denial of bookings.

·       Together with the reservations team, ensures a smooth operation to contribute in achieving the highest possible TREVPAR figures and achieving Hotel budget.

·       Have the ability to convert enquiries and site visits into confirmed business.

·       Responsible for reviewing and validating Hotel commission claims, with assistance of Credit Controller.

·       Have previous experience of managing and coaching the reservations team in line with the brand's philosophy, in order to provide personalised high quality guest services.

·       Effectively train and develop your team on all aspects of reservations including group and individual bookings.

·       Ensure all departmental procedures are executed to the highest standards of guest satisfaction in line with brand standards, and quality requirements.

 



Work Experience

Key Skills and Behaviours required:

-     Strong leader

-     Professional and committed

-     Driven towards maximising sales and meeting departmental budgets

-     Organisation and time management skills

-     Strong Communication skills both written and verbal

-     Efficient in using Microsoft office and systems

-     Administration and problem solving skills

-     Ability to work to deadlines

-     Customer focused

-     Use of OPERA system       



Benefits

·       ANNUAL BONUS

·       Free access to hotel Gym

·       Uniform provided and dry cleaned by the company

·       3 complimentary weekends per year

·       Europcar discounted Car hire

·       Employee discount and Friends and Family rates for hotel rooms within UK and worldwide

·       Pension

·       Healthcare Scheme

·       Merlin Entertainment discounts

·       Employee Assistance program

·       Fitness First & Nuffield gym discounts

·       Cycle to Work scheme

·       Up to 33 days of annual leave per annum

·       Meals on duty

·       Excellent training and development opportunities

Annual salary of £30,000 plus 20% annual bonus



Detalles

Tipo de empleo
A tiempo completo
Ubicación
London, United Kingdom
Departamento
Reservas
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido