Lobby Operation Intern
Lobby Operation Intern

ACCOR

Publicada

Lobby Operation Intern

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Job Description

The Lobby Operation Intern assists in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey

Qualifications

Primary Responsibilities

Executes Core Tasks Of The Lobby Operation

  • Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
  • Provides a first-class stay experiences for all residents including a seamless and personalized check-in and checkout experience.
  • Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
  • Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
  • Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.
  • Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.
  • Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Handles Cashier And Lobby Operation Coordinator Duties

  • Accurately executes cashiering and billing duties in coordination with the Raffles Butlers and cooperates closely with the Finance team.
  • Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests’ arrivals.
  • Assists with the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises The Outcome Of Upsell And Cross-Sell Opportunities

  • Executes the annual upsell strategy and achieves all goals as set by management.
  • Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities for Residents, F&B patrons and visitors.

Seeks Constant Improvement Of Quality In Product And Services

  • Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
  • Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Operations management team and always reinforces hotel values.

Adheres to Workplace Safety and Health (WHS) policies and procedures

Additional Information

Candidate Profile

Knowledge and Experience

  • Pursuing or pursued a Diploma or Degree from preferably hospitality or related field.
  • Excellent communication skills in English and ability to communicate in a second language.

Competencies

  • Possesses strong interpersonal skills.
  • Contributes in the team, work punctually and effectively.
  • Ascertains and addresses guest/colleague needs.
  • Motivates individuals and creates and maintains a cohesive team.
  • Focuses on service with an eye for detail and an approachable attitude.
  • Works well under pressure, analyzes and resolves problems, and exercises good judgment.
  • Prioritises and organizes work assignments and work effectively.
  • Self-motivates and shows good initiative in a dynamic environment.
  • Ensures security and confidentiality of guest and hotel information.
  • Possesses good computer and property management system skills.
  • Embraces and responds to change effectively.

La empresa

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart, Join us and become a Heartist®.

Ver perfil

Lobby Operation Intern

Singapore, Singapur

Prácticas, Indefinido

Fecha de inicio:

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