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Reservation Manager

Armani Hotel Milano

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Reservation Manager

Descripción de empleo

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservation Manager to join our Reservation Department.

MAIN RESPONSIBILITIES
• Oversee, support and drive all aspects of the Reservation Department, ensuring to achieve the highest possible occupancy levels for the purpose of maximizing room revenues and profit.
• Ensure that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.
• To analyze the current revenue generation trends of the Armani Hotel Milano, in order to identify critical areas for Revenue Enhancement.
• To set in place benchmarking and monitoring mechanisms at all units that will permit the constant tracking of financial results through the course of the year, and proactively permit the identification of need and opportunity areas.
• To optimize forecasting through the use of the revenue management system, Yield and other currently available business intelligence tools.
• To analyze customer segmentation for each unit to determine the optimal customer mix based on overall revenue objectives.
• To optimize forecasting through the use of the revenue management system, and other currently available business intelligence tools.
• To analyze customer segmentation for each unit to determine the optimal customer mix based on overall revenue objectives.
• Provide hands-on training for staff on a continuous basis.
• Ensure staff's knowledge of hotel services, features and amenities.
• Keep the Director of Revenue informed of staff progress, operational changes, challenges, complaints, etc
• Accommodate all guest requests in an accurate and efficient manner.
• Monitor and handle guest complaints/disputes following procedures and ensuring guest satisfaction.
• Monitor the daily bookings received from the Website / GDS / ADS for the last 24 hrs to ensure all aspects are actioned properly.
• Provide team with updated room availability to maximize sales opportunities and minimize regrets build-up.

Requisitos

QUALIFICATIONS AND EXPERTISE
• Proficiency in Opera.
• Previous experience in similar and/or related fields in a 5* Hotel.
• At least 2 years experience at same level.
• Hotel Management.
• Fluent English and additional languages desirable

Applicants must hold legal authorization to work in Italy at the time of application.

Detalles

Tipo de empleo
A tiempo completo
Ubicación
Milan, Italy
Departamento
Reservas
Idiomas
Inglés, Italiano
Fecha de incorporación
Lo antes posible
Duración del contrato
12 meses
Otros beneficios
Meals in our Staff canteen; Uniform and laundry service; Tailored training programs; Company discounts on Armani shops.

Armani Hotel Milano

Welcome to Armani Hotel Milano, a five stars luxury hotel inaugurated in 2011 following a collaboration between Giorgio Armani S.p.A., one of the most prestigious fashion brands in the world, and Emaar Properties PJSC, the creator of iconic development projects.
Located in the heart of the famous Milan fashion district of Via Manzoni and Via Montenapoleone, just a few minutes away from the amazing Duomo cathedral and La Scala Theatre, the Armani Hotel Milano, with 95 luxury guestrooms and suites, is the second hotel of the brand Armani Hotels & Resorts after the Armani Hotel Dubai situated in the famous Burj Khalifa.
Armani Hotel Milano is the perfect place for a luxury experience made of comfort, privacy and beauty, in line with the Stay with Armani philosophy, which promises a “home-away-from-home” experience: we welcome every guest as our own, delivering a genuine home approach and a unique lifestyle experience.