Restaurant Manager

As a Restaurant Manager at Napasai, A Belmond Hotel Koh Samui, Thailand, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. In this role, you will provide the highest calibre of assistance by providing information and recommendations to guests, always aiming to exceed expectations. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. 

  

Primary Responsibilities  

• Delivering excellence to all guests and crafting lasting culinary experiences 

• Hiring, training, scheduling, and supervising restaurant team, including waiters, wine waiters, hosts, bartenders, and support personnel 

• Ensuring exceptional customer service by training and coaching staff on hospitality standards, and resolving issues promptly 

• Overseeing day-to-day operations of the restaurant, including opening and closing procedures, managing reservations and seating arrangements, and coordinating timely food preparation with the kitchen staff 

• Maintaining high standards of food quality, presentation, and service through quality control 

• Monitoring and managing the restaurants financial performance including budgeting, cost control, and revenue optimization 

What You Bring:  

• Experience providing exceptional customer service, handling food and beverages, and working a fast-paced environment 

• Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positive dining experience for guests 

• Strong communication skills to interact with guests, take orders accurately and communicate with the kitchen and other staff members