Villa Host - Language Specialist
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Villa Host - Language Specialist

Constance Ephelia Resort

Publicada

Cerrada

Villa Host - Language Specialist

Sobre el trabajo

DUTIES AND RESPONSIBILITIES:

  • To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure
  • Provide a warm welcome to all guests on arrival
  • To organize Non-English speaking guest’s reservation, arrivals, requests, in house stay, and departures.
  • To follow up on Non-English speaking guests issues.
  • To ensure all customers requests are handle quickly and effectively
  • Check registration cards to ensure that all details necessary have been recorded.
  • Update all existing and new guests’ history files as and when new information arrives.
  • Monitor Guest comments cards and compile and distribute monthly guest comments.
  • Anticipate and service guest requirements before requests are necessary. 
  • Build a rapport with all in-house guests, ensure guests are recognized and obtain specific individual preferences (likes/dislikes) in order to maintain guest history and a high level of communication within the department.
  • Assess opportunities and guest complaints, taking proper, prompt, corrective action to ensure the best possible satisfaction of the guest.
  • Perform analysis of guest’s comments for management on a monthly basis.
  • Compile and effect mailing lists when required by hotel.
  • Prepare and send all compliments letters in reply to guests who have filled in the comments cards.
  • Keep any records required for back up and future reference.
  • Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action. As advised by Guest Relation supervisor.
  • To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensure all rooms are assigned two days in advance to guest arrival.
  • To organize on a weekly basis the invitation for the Management cocktail.
  • To keep up to date the Hotel golden book by asking High Profile guest to sign it.

Candidate Requirements :

  • Preferably Diploma/Degree in Hotel Management
  • At Least 2 - 3 years of experience in a similar role in a 5 Star establishment
  • A passion for delivering exceptional levels of Guest service
  • Effective communication skills and pleasant personality
  •  Fluent in German; Russian; Arabic; Chinese; Italian; Spanish)
  • Island experience is a requirement
  • Ability to multi-task while maintaining a positive attitude
  • Possession of superior interactive skills is essential
  • Knowledge of Opera
  • Previous experience in tourism industry would be an advantage

Sobre ti

See description

La empresa

Overlooking the Port Launay National Marine Park, Constance Éphélia Seychelles enjoys a unique location set within 120 hectares of land with luxuriant and rare vegetation on Mahe.

Each of the five restaurants has its own culinary concept. Guests can also enjoy drinks and cocktails while cooling off at indoor and poolside bars.

Constance Éphélia Seychelles has developed its services in banqueting and event organisation. The hotel also proposes various land and water facilities. After joying thrilling sports activities like wall climbing and canoeing, guest will relax at the spa village of 5000m2, offering prestigious Shiseido treatments.

Ver perfil
Cerrada

Villa Host - Language Specialist

Mahé, Seychelles

A tiempo completo, Indefinido

Fecha de inicio:Lo antes posible

Fecha limite de comienzo:

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