Sales & Marketing Executive
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Sales & Marketing Executive

Constance Halaveli Resort

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Cerrada

Sales & Marketing Executive

Sobre el trabajo

JOB TITLE :                                                       SALES & MARKETING EXECUTIVE

DEPARTMENT :                                                Front Office

REPORTS TO :                                                  Front Office Manager, General Manager

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

  1. General
    • At all times offer graceful, personalized and caring service towards all guests as you are an ambassador of the Constance Halaveli service philosophy 
  • To embody in all your interactions with DMC and our Partners (Travel Agency, Tour Operator, DMC)
  • Build strong relationship with the DMC through visits, interactions via direct/email/phone
  • At all times take ownership of DMC’s requests and offer assistance when the option is available
  • Handling of FAM/PRESS Trips, Influencers scheduled visits to Halaveli
  • Handling all group and incentive inquiries/requests and stay
  • Main contact point for Constance Halaveli resort for Head Office FIT and Group Sales Team
  • Main contact point for Constance Halaveli resort for Head Office Marketing, PR and Communication Teams
  • Main point of contact between Agency, Resort and Head Office Sales’ Team if a guest has experienced an issue
  • Ensure to keep yourself update with the local Maldivian Competition.
  • On a monthly basis, act as an MOD during scheduled dates with the objective to collect direct feedback from our guests.
  • Work closely with different departments to maximize the Sales reach directly and externally.
  • Responsible for the Social Media image of Constance Halaveli through Head Office guidelines (pictures, video and follow up on influencers collaboration) – from January 2022 onwards, takeover from QE.
    • At all times exhibit good posture and an elegant demeanor and speak in a polite and attentive manner
    • At all times adhere to the grooming and etiquette standards of the resort
    • Always display punctuality and good attendance as an act of responsibility towards the guest service and towards your colleagues  
    • Always be courteous, considerate, supportive and respectful towards other team members. Treat others as you would like to be treated. 
    • Attend all the trainings that is assigned to within your department or on a resort level
    • Conduct special projects assigned by GM or FOM
    • Active participation in Welfare Resort activities
  1. Work Duties:
    • Be knowledgeable of all resort facilities and of your job duties
    • Follows in all interaction LQA/LRA and all applicable standards in the resort
    • Be knowledgeable of all department and general SOP’s relevant for your job tasks
    • Be knowledgeable about daily TMA operation
    • Keep yourself informed about all arrivals of the day and operation
    • Check and ensure that all traces and guest requests for future arrivals have been pre-arranged by coordinating with other departments and place the same information in traces
    • Ensure that all arrival guests whose contacts details we know (repeaters, direct bookings) are contacted 1 week prior to arrival in order to anticipate the resort experience and offer pre-arrival assistance if needed
    • Handle seaplane arrivals and departures as per training given 
    • Ensure that all arrival guests receive a welcome as per resort standards
    • Ensure that all departure guests receive a farewell as per resort standard
    • Establish and maintain relationship with guests during their stay through eventual site inspections, courtesy calls, assistance during the stay and visits in outlets  
    • As a person in close relationship with the guests during their stay, actively collect guest preferences and pass them on to the Reservations and Profile Coordinator
    • To handle and follow up promptly guest issues or requests as per resort standard
    • Promote and execute the booking of restaurants, private functions and excursions
    • Ensure that all guest information documents are completed in timely manner (daily newsletter, various confirmation letters, etc.)
    • Coordinate with Telephone Operator, the printing of designated guest documents
    • Coordinate with Porters the transfer of the guests whilst in resort 
    • Provide support and assistance to Reception, Telephone Operators and Porters when required.
    • Escort guests for excursions if and when required by GRM, FDM or FOM.
    • Use communication tools in place to follow up on all guest arrangements or requests (WISH traces and Lotus calendar)

Duties & Responsibilities S&M:

  • Apply the group marketing strategy
  • Actively involved in the promoting and selling the resort and its products through knowledge of major partners / top players
  • Upsell wherever possible to ensure a maximum room rate is achieved (through direct in-house guests, pre-arrival or advertising directly to agencies)
  • Ensure that all partners (TA,TO,DMC) are updated regularly with our offers, special events, rates documents.
  • Liaise with the Front Office Department of the hotel and Central Reservation Office (CRO) to obtain all necessary information concerning arrivals, departures and in-house guests. Focus on trends that can be analysed for further forecast assessment (nationalities, ARR, total-spending extras, what guests are interested in spending on, the average time of confirmation of booking prior to arrival…)
  • Work closely with the CRO, Front Office and Guest Relations Departments of the resort so as to obtain maximum information on the profiles of groups, VIPs, commercially important customers, resort guests etc.
  • Coordinate with the Central Reservation Office as concerns follow up on special offers, visits, eductours etc.
  • Ensure all CHR&G Sales Offices are updated regularly on any resort changes (menus, offerings,…)
  • Gather regularly all information/statistics relative to the Maldives activities and revert to the management.
  • Monthly, Quarterly and Yearly reports are prepared and shared on a timely manner (Gathering, investigating, feedback collection and market data and trends summarized)
  • Scheduling and conducting our Weekly Business Forecast meeting and share all relative information
  • Follow up on visits/ eductours and participate to eductours functions as & when required
  • Maximizing sales by liaising with local handling agents in agreement with the management
  • Maximizing sales through a better analysis of our offering compared to our competition (added values, environment, social media image) and keeping track of feedback collected during the stay as well as upon departure through Reviews.
  • Ensures that the group’s properties are effectively represented with the appropriate advertising material (brochure, flyers, website) and through the appropriate communication media in Maldives.
  • Participate in actively evaluating potential new partners and markets to be shared to the General Manager.
  • Ensures that updated resort information are updated with TOs and TAs
  • Work closely with the Front Office Manager and General Manager to apply set objectives and targets
  • Conducts site inspection when required, for outside visitors and sister property visitors
  • Assist Guest Relation Team with Arrival, Rooming, Departure when required
  • Provide support and assistance to Reception, Guest Relation, Telephone Operators and Porters when required
  • Ensure to keep yourself updated with the Maldivian Market’s offering availability and competition (seek to match our offering with the competition and outperform to achieve our overall goals & targets)
  • Part of the MOD scheduled team members, your role will also require you to collect feedback from our Guests directly or through post-departure reviews. Working closely with the Quality Executive and the Front Office team, your objective will be to understand guests’ needs and requirements to enhance continuously our services.
  • Work closely with the Reservation and Guest Relation’s team to target VIP guests, families as well as potential high spenders (Direct bookings, specific high ARR villas) throughout their stay with us
  • Ensure to reach out directly to agency and Head Office Sales representative should an issue arise during guests’ stay (complaint etc…). Main point of contact between Agency and Resort to find corrective actions.

 

 

Sobre ti

See description

La empresa

If you’re looking to turn your dream of an exclusive, luxury Indian Ocean getaway into a reality then look no further than the beautiful 6* Constance Halaveli Resort.

Floating in the North Ari atoll, Constance Halaveli Maldives is this 5-star hotel where a unique luxury lifestyle can be experienced.
At Constance Halaveli Maldives, each villa suspended on stilts has a sun terrace inviting to dip in the private plunge pool.

In addition the hotel ensures sumptuous cuisine or regenerating moment in its peaceful spa.

Constance Halaveli Maldives is a generous purveyor of pure contentment that guarantees a memorable escape.

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Cerrada

Sales & Marketing Executive

Halaveli Island, Maldivas

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