Reservations Supervisor
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Reservations Supervisor

Cycas Hospitality

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Cerrada

Reservations Supervisor

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ENGLISH BELOW!

We are too ‘CYCAS’ to be grumpy. .... our job isn’t over until we get a smile!

Cycas Hospitality is a hotel management company that prides itself on making a difference by being different. Our vision is to be Europe’s leading hotel company and every member of our team must play their part in delivering exceptional service to our guests, our owners, and our colleagues in order to achieve this. Cycadettes transform hotels.

Het Holiday Inn Express & Suites Deventer zal bestaan uit 83 standaardkamers plus 16 suites en biedt het eerste apart hotel in de omgeving. Hoewel elke suite beschikt over een kitchenette, woonruimte en een apart slaapgedeelte voor reizigers die langer verblijven, profiteren gasten nog steeds van de bredere faciliteiten van het hotel, waaronder een gratis Express StartTM-ontbijt. Met uitgebreide parkeergelegenheid, de ligging van het pand aan de rand van Deventer langs de snelweg A1, die Nederland en Duitsland verbindt, en de nabijheid van buslijn 6, met doorgaande treinverbindingen door heel Europa, zorgt ervoor dat het hotel gemakkelijk bereikbaar is. 

Wat verwachten wij van jou?

  • Kennis van Amadeus PMS system.
  • Enthousiast en een echte teamplayer
  • Vriendelijk en service gericht
  • EU-national
  • Een geldig verblijfsvergunning en werkvergunning voor Nederland
  • Beheersing van Engelse taal en Nederlands sprekend is een bonus!

Wat bieden wij jou?

  • Salaris range gebaseerd op het Horeca CAO
  • 25 vakantiedagen
  • Reiskostenvergoeding & gratis parkeren op locatie
  • Aanvullend verblijf in het hotel na uw proeftijd
  • Cycas Smiles Reward & Celebration Program 
  • Ontvang aantrekkelijke werknemerskortingen in alle IHG-hotels wereldwijd!
  • Werknemerskortingen in onze andere Cycas Hospitality-Hotels!
  • Word onderdeel van een jong groeiend horecabedrijf.

Hoe ziet jouw werk eruit?

  • Begeleiden en adviseren van gasten die een keuze kunnen maken uit verschillende reismogelijkheden. 
  • Reserveringen maken voor gasten op basis van hun verschillende vereisten en budgettaire vergoedingen. 
  • Controleren van de beschikbaarheid van accommodatie of vervoer op de door de gast gewenste reisdata. 
  • De gasten ondersteunen met het aanraden van toeristische attracties in de buurt, restaurants of andere gelegenheden.
  • Betalingen verwerken en bevestigingsgegevens naar klanten sturen. 
  • Het oplossen van eventuele problemen met boekingen of reserveringen. 
  • Het verkopen en promoten van reserveringsdiensten. 
  • Beantwoorden van eventuele vragen van klanten over het reserveringsproces.
  • Up-selling, indien van toepassing, door klanten te informeren over aanvullende diensten of speciale pakketten, zoals tourtickets, reisverzekeringen of opgewaardeerde stoelen/accommodaties. 
  • Ondersteuning bieden aan klanten die een reservering moeten wijzigen of annuleren.

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We are too ‘CYCAS’ to be grumpy. .... our job isn’t over until we get a smile!

Cycas Hospitality is a hotel management company that prides itself on making a difference by being different. Our vision is to be Europe’s leading hotel company and every member of our team must play their part in delivering exceptional service to our guests, our owners, and our colleagues in order to achieve this. Cycadettes transform hotels.

Opening this November 2022, the Holiday Inn Express & Suites Deventer will offer 83 standard rooms and 16 additional branded suites (with kitchenette, living space and separate sleeping area) to cater for longers-staying travellers. Guest will benefit from the hotel’s wider facilities, including extensive car parking and complimentary Express StartTM breakfast. The first aparthotel located in the area next to the Weteringen business park on the outskirts of the beautiful Deventer!

What we ask of you! 

  • Preferred knowledge about Amadeus PM pr PMS system.
  • Enthusiasm & a true team player
  • Friendly and service oriented
  • EU- National
  • A valid residence and working permit for the Netherlands
  • English speaking mandatory; Dutch is a bonus!

What we offer you?

  • Salary range according to Horeca CAO
  • 25 holiday days
  • Complementary stay after probation period
  • Cycas Smiles & celebration program
  • Free parking & travel allowance
  • A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
  • The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.
  • Feed your wanderlust with discounts at Cycas Properties and IHG hotels.

What are your responsibilities:

  • Assisting and advising customers who may be choosing from a variety of travel options.
  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers’ desired travel dates.
  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Selling and promoting reservation services.
  • Answering any questions customers might have about the reservation process.
  • Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
  • Providing support to customers who may need to amend or cancel a reservation.
  • £1.00 to £1.00 per year
  • Departamento: Reservas

Sobre ti

  • Idioma requerido: Inglés. Holandés es un plus

La empresa

Welcome to Cycas !

Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners.

With a portfolio of more than 40 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations.

We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments.

Cycas is focussed on delivering outstanding guest experience to drive superior top and bottom-line investor returns.

Our core purpose is to develop and inspire Europe’s best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams.

Ver perfil
Cerrada

Reservations Supervisor

Deventer, Holanda

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