Ultimate Leaders Programme - Commercial
Ultimate Leaders Programme - Commercial

Dorchester Collection


Ultimate Leaders Programme - Commercial

Sobre el trabajo

We care about your career and are known for having the absolute best people in the industry. When you join us part of the Ultimate Leaders Programme you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. Our Commercial Ultimate Leader will join us for 24 months at the corporate office, where they will undertake four rotation periods: 12 months within the Global Contact Centre (GCC), 6 months with the Digital team and 6 months with the Strategy team.

Sobre ti

You’ll love what you do and take pride in delighting our guests:

  • As a ULP within the commercial team you will partake in a 24 month programme where you will rotate within the Global Contact Centre (GCC), Strategy, and Digital departments.
  • During your first 6 months at the GCC, you will gain exposure to different areas within the Global Contact Centre, including the role of our Reservations Specialist, Queue Monitoring & Quality. You will be responsible for managing guest phone calls and email enquiries for all of our hotels within the Collection, ensuring our guests receive nothing but the best experience.
  • In your next rotation, you’ll work closely with the Head of Strategy on our Target Market Strategy by proactively looking for new opportunities in terms of commercial strategies and best practices.
  • In your Digital rotation, you’ll be working closely with the digital team for all things digital, including website content, digital reporting, content planning, CRM marketing campaigns, and more.
  • In your final rotation, you will be working with the Team Leaders and Customer Service Lead of the Global Contact Centre to identify and develop best practice, driving a positive, performance focused culture which exceeds SLAs and delivers exceptional customer service and employee engagement.
  • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Ultimate Leader in the Commercial division, you’ll have the opportunity to bring these to life and continue to create our legacy. 

The items shared are just the essence for our Commercial Ultimate Leader, but we’ll make sure you are provided with specifics on how we care for our Collection.

  • Idioma requerido: Inglés.

La empresa

Nine iconic addresses, nine extraordinary hotels, one unique collection.
One global compass guiding you to the only destinations you’ll ever need.

But what will make it your collection?
Perhaps we’ll be a second home, where you’re always in the place to be.
Or the canvas for golden moments that create your treasured memories.
We may simply provide a true sense of belonging ‒ wherever you are.

For in yesterday’s rich heritage you’ll find our knowledge and experience.
In today’s beautiful surroundings you’ll feel our craftsmanship and splendour.
In tomorrow’s memories you’ll know the warmth of our team.
But only you can decide how you’ll write our future legacy.

So, be our guest. Be our story. Be whatever your heart desires.
We’ll be honoured to take care of you.

Welcome to Dorchester Collection.
Iconic Hotels in Iconic Places.

Ver perfil

Ultimate Leaders Programme - Commercial

London, Reino Unido

De temporada, Indefinido

Fecha de inicio:Lo antes posible

Fecha limite de comienzo:

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