General Manager Personal Assistant
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General Manager Personal Assistant

Excelsior Hotel Gallia



General Manager Personal Assistant

Sobre el trabajo


Supports General Manager and his/her team by assisting with administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow-up to inquiries and collecting and tracking problem-resolution information.

Education and Experience

• High school diploma or GED; 1-year experience in administrative assistance, clerical services, or related professional area.
• 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.

Providing Documentation and Reporting Support

• Assists managers in the preparation of various reports and presentations.
• Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.
• Makes new files, and maintains existing files.
• Maintains giveaway/donation files and assists in making reservations.
• Provides administrative support to manager/s and department.

Supporting Correspondence

• Composes, produces and signs correspondence on routine matters.
• Produces and distributes correspondence as required.
• Answers department phones.
• Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.
• Sorts and distributes mail.

Providing Exceptional Customer Service

• Providing services that are above and beyond for customer satisfaction and retention.
• Ensures quality, and standards and meets the expectations of the customers on a daily basis.
• Attends meetings and communicates with executives and peers in an effort to improve the quality of service.

Additional Responsibilities

• Ensures VIP amenity requests from GM/DOPS are handled in a timely manner.
• Signs for managers and release, with specific permission.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, and monitoring processes and procedures related to safety.
• Attends meetings to plan, organize, prioritize, coordinate and manage activities.
• Works with others to gather the information necessary to manage projects, achieve goals, and resolve problems.
• Informs and/or updates the executives and peers on relevant information in a timely manner.
• Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive
• Booking and arranging travel, transport, and accommodation
  • Mensa, convenzioni con aziende di vario tipo (es. palestre, ristoranti, librerie, corsi di lingue, ecc.), lavanderia.
  • Departamento: Asistente de dirección

Sobre ti

  • Idioma requerido: Italiano. Inglés es un plus

La empresa

Established by the venerable Milanese Gallia family in 1932, Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan endures as a landmark in the center of Italy’s most dynamic and creative city.
Iconic and visually distinct, the hotel seamlessly celebrates avant-garde fashion, unique design and epicurean heritage through crafted moments and intriguing perspectives.
Excelsior Hotel Gallia is essentially Milan.


A celebration of Italian craftsmanship, the 182 rooms at the Excelsior Hotel Gallia are furnished with items handmade in local ateliers. The hotel has 53 suites with a refined style, inspired by the taste of the famous Milanese designers Gio Ponti and Achille Castiglioni.

Unique in its kind, the Katara Royal Suite, at 1,000 square metres, is one of the largest royal suites in Italy. Located on the seventh floor, it offers two terraces, four bedrooms and a private spa.


Restaurant Terrazza Gallia delights gourmet palates with traditional Italian dishes reinterpreted in a contemporary key by the Lebano brothers in collaboration with the tristellati Cerea brothers.

#excelsiorgallia #excelsiorhotelgallia

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General Manager Personal Assistant

Milan, Italia

A tiempo completo, 6 meses

Fecha de inicio:Lo antes posible

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