Front Desk Supervisor
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Front Desk Supervisor

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2023 Summer Season

We are currently looking for a talented Front Desk Supervisor to join our Team at Four Seasons Hotel Florence for 2023 summer season!

You will have the opportunity to be part of a cohesive team who are truly committed to deliver outstanding service and unique experiences to our guests. At Four Seasons, we follow the Golden Rule in every interaction ensuring our guests and employees feel valued, appreciated and at home with us.

About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone, we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Florence:

Our historic Hotel, with its Michelin-starred restaurant and a locally inspired Spa, is just few steps away from the cultural heart of Florence. The Four Seasons Hotel Florence has the city largest private garden and it is the perfect urban retreat steeped in historic beauty.

The Role of Front Desk Supervisor:

The Front Desk Supervisor is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. The Front Desk Supervisor overseas day-to-day operations and supports the Front Office management team.

Responsibilities:

Support the Front Desk Management team in supervising reception staff and ensuring all company standards are followed.

Assist the Front Desk Management team in training, evaluating and coaching all front desk employees.

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible in an accurate and timely manner.

Resolve customer complaints assisting them in all inquiries and promptly inform the Hotel management team.

Supervise all Front Desk daily tasks and perform them on own, including but not limited to guests’ checks in and out and all required cashiering transactions.

Coordinate room status updates with the Management Team, taking into consideration late checkouts, early check-ins and special requests.

Customize room reservations selling approach and upselling techniques, based on the targets set for each particular shift.

Assist with responsibilities and duties in the absence or heavy volume in the areas of Reservations, Switchboard, Concierge and Guest Services.

Support with any other tasks within the division and/or any tasks assigned to by the management team.

Our Ideal Front Desk Supervisor will have:

A minimum of three years’ experience as Front Desk Receptionist in luxury hospitality. Supervisory experience is expected.

Excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request.

Sound problem solving and strong supervisory leadership skills are expected.

Proficiency in Hotel property management systems (Opera PMS) is required.

Reading, writing and oral proficiency in the Italian and English language. A third language is a plus.

Legal right to work in Italy at the time of application.

Sobre ti

  • Idioma requerido: Inglés.

La empresa

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

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Cerrada

Front Desk Supervisor

Florence, Italia

A tiempo completo, Indefinido

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