Captain
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Captain

Four Seasons

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Captain

Sobre el trabajo



The Food Runner position assists the Food Server in providing an expertly served dining experience ensuring all dishes are correctly prepared and presented.

Purpose 

To assist the Outlet Manager and his Assistants in the organization and supervision of service in the respective outlets. 

Job Responsibilities 

General 

Assists his/her supervisor in executing the day to day operational requirements. 

Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model. 

Attends all scheduled training sessions. 

Actively offers operational, employee and customer (internal and external) related feedback to management. 

Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule. 

Adheres to the hotel's code of conduct and grooming & hygiene standards. 

Is seen as working hands-on, assists colleagues in crunch times; Walks the talk. 

Actively participates in briefings and meetings. 

Maintains a clean and orderly work area and promotes a safe working environment.  

Performs any cognate duties as and when required.  

Departmental 

Ensures the work area is ready for service with pre- and post-service checks completed; assists in preparation of mise-en-place 

Directs colleagues and takes responsibility for quality and sequence of service in his/her work area; takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner 

Is thoroughly familiar with wines and menu items and able to compose and recommend suitable menu progression and wine pairing; up sells sensitively 

Provides genuine hospitality and recognition, acts as host/hostess in the work area. Keeps abreast of events in the hotel and promotes services and products 

Engages in guests interaction in a sensitive and appropriate manner; anticipates guest needs and ascertains satisfaction; takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur 

Handles service of large tables, VIPs and private events 

Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner 

Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented 

Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner 

Assists in supplies requisitions according to established procedures, check and maintain a good stock : Eg requisition  

Conducts daily briefings in the absence of management; assigns shifts and duties to junior colleagues; assumes the responsibilities of the Outlet manager in his/her absence. 

  • Special Requirements 



Technical education in Hospitality Management is preferred 

Has 1 -2  years of relevant experience in 5 star hotels/resorts or reputable standalone restaurants 

Basic wine knowledge preferred 

Fluent in English and French 

Possesses aptitude and upward mobility.  

Has an outgoing personality 

Compliance Policies 

Grooming Policy 

Confidentiality Agreement 

Policy Against Harassment 

Electronic Systems Policy 

Code of Business Conduct and Ethics 

Employee Handbook Acknowledgement Form 

Cerrada

Captain

Isla Mauricio

A tiempo completo, Indefinido

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