Overnight Front Desk Agent

Our Brand Promise:   

At Four Seasons, life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.    

Our Promise to You:   

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.     

What Makes Us Unique:   

Four Seasons Hotel Westlake Village is a Southern California oasis, set between the bustle of Los Angeles and Santa Barbara’s wine country, just north of Malibu’s famed beaches. It’s here where recreation, rolling hills, and southern California’s best climate meet a wealth of resort-style amenities, recreation, wellness, and culinary experiences to relax, reconnect, recharge and renew. 

What We Expect:   

Job duties include but are not limited to:  

• Greet each guest immediately and acknowledge others waiting. Offer a warm and engaging “welcome” or “welcome back”.
  
  
• Create a sense of recognition to each guest by using the guest's name in a natural manner
  
  
• Provide a personalized registration, for example by referencing previous visits or pre-arranged bookings. Receptionists will create a sense of expectation by immediately assuring guests that "your room is ready" or “we have been expecting you” ; delivering all pre-arrival messages and faxes; confirming all pre-arrival requests and providing written confirmation of appointments and bookings, if any
  
  
• The receptionist will actively greet guests, smile, make eye contact and speak clearly in a friendly manner
  
  
• Quickly and genuinely process guest check ins and outs within Four Seasons standards. 
  
  
• Communicate all relevant guest and group activity to proper internal parties.
  
  
• Run daily reports.
  
  
• Take incoming reservation calls.
  
  
• Assist hotel guests with itineraries and or recommendations for dining and activities.
  
  

Ideal Candidate Will Have:  

• 1-2 years previous Front Desk / front line Guest Service experience in a fast paced Hotel operation
  
  
• Additional languages are a definite asset for career growth  
  
  
• Completion of Post Secondary Education in Hospitality or related field
  
  
• Strong interpersonal and communication skills with ability to adapt based on needs of the guest.
  
  
• Successful candidate must possess legal work authorization in the United States  
  
  

We Offer:   

• Hourly rate: $21.69 - $22.93
  
  
• Medical/Dental/Vision Insurance   
  
  
• 401K Retirement savings plan   
  
  
• Employee Assistance Program   
  
  
• Investment in your Wellbeing   
  
  
• Life Insurance   
  
  
• Complimentary Room nights and discounted rates    
  
  
• Free meals and on-site parking   
  
  
• Training programs, tuition reimbursement   
  
  
• Growth & Development opportunities   
  
  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf