Reservations Agent

Our Brand Promise:   

At Four Seasons, life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.    

Our Promise to You:   

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.     

What Makes Us Unique:   

Four Seasons Hotel Westlake Village is a Southern California oasis, set between the bustle of Los Angeles and Santa Barbara’s wine country, just north of Malibu’s famed beaches. It’s here where recreation, rolling hills, and southern California’s best climate meet a wealth of resort-style amenities, recreation, wellness, and culinary experiences to relax, reconnect, recharge and renew. 

What We Expect:   

Job duties include but are not limited to:  

• Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms.
  
  
• Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
  
  
• Process WRO, Trust, Internal Reservations, and FIT reservations.
  
  
• Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
  
  
• Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
  
  

Ideal Candidate Will Have:  

• High school degree or equivalent experience.
  
  
• One to two years previous experience as a reservations agent, receptionist or in a related position.
  
  
• Excellent reading, writing and oral proficiency in the English language.
  
  
• The ability to have strong communication skills among co-workers and guests.
  
  
• The ability to multi-task on several assignments at once.
  
  
• The ability to anticipate guests needs and go above and beyond when needed.
  
  
• The ability to operate computer equipment and other systems associated with the position.
  
  
• Successful candidate must possess legal work authorization in the United States  
  
  

We Offer:   

• Hourly Rate: $20.50 - $21.73
  
  
• Medical/Dental/Vision Insurance   
  
  
• 401K Retirement savings plan   
  
  
• Employee Assistance Program   
  
  
• Investment in your Wellbeing   
  
  
• Life Insurance   
  
  
• Complimentary Room nights and discounted rates    
  
  
• Free meals and on-site parking   
  
  
• Training programs, tuition reimbursement   
  
  
• Growth & Development opportunities   
  
  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf