Spa Director

Our Brand Promise:   

At Four Seasons, life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.    

Our Promise to You:   

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.     

What Makes Us Unique:   

Four Seasons Hotel Westlake Village is a Southern California oasis, set between the bustle of Los Angeles and Santa Barbara’s wine country, just north of Malibu’s famed beaches. It’s here where recreation, rolling hills, and southern California’s best climate meet a wealth of resort-style amenities, recreation, wellness, and culinary experiences to relax, reconnect, recharge and renew. 

What We Expect:   

Job duties include but are not limited to:  

• Supervise all staff of spa and salon to ensure all day-to-day standards and procedures are adhered to and delivered at the highest level.  
  
  
• Facilitate training and evaluations of all spa & salon staff.  
  
  
• Ensure all administration duties including but not limited to payroll, scheduling and expense/supply are maintained and effective. 
  
  
• Assist in training new staff for all positions.  
  
  
• Assist in greeting guests/members at entrance and properly register all hotel guests and guests of members.  
  
  
• Offer orientation of the facility.  
  
  
• Assist in making spa reservations, check in spa guests, and offer recommendations or descriptions of spa services as necessary.  
  
  
• Handle all member/guests interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible  
  
  
• Resolve customer complaints; assist customers in all inquiries in connection with membership or hotel services. 
  
  

Ideal Candidate Will Have:  

• Excellent reading, writing and oral proficiency in the English language.
  
  
• Minimum 5 years management experience in a luxury Spa.
  
  
• Consistently exceeds expectations as Spa Director
  
  
• Demonstrates superior knowledge of spa, wellness and holistic modalities
  
  
• Thorough knowledge of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue and to adhere to the budget that supports monthly / annual financials
  
  
• High peer credibility
  
  
• Previous experience preferred as a hands-on therapist such as massage therapist, esthetician, acupuncturist etc.
  
  

We Offer:   

• Salary Range: $100,000 - $130,000
  
  
• Medical/Dental/Vision Insurance   
  
  
• 401K Retirement savings plan   
  
  
• Employee Assistance Program   
  
  
• Investment in your Wellbeing   
  
  
• Life Insurance   
  
  
• Complimentary Room nights and discounted rates    
  
  
• Free meals and on-site parking   
  
  
• Training programs, tuition reimbursement   
  
  
• Growth & Development opportunities   
  
  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf