Esta página web utiliza cookies
Al seguir navegando por esta página aceptas nuestro uso de cookies.
Infórmate

Assistant Director of Front Office - Arizona Biltmore, a Waldorf Astoria Resort

Hilton

Publicada

Assistant Director of Front Office - Arizona Biltmore, a Waldorf Astoria Resort

Descripción de empleo

Due to an internal promotion, the Arizona Biltmore is looking for an Assistant Director of Front Office to help lead the front office team at the historic Waldorf Astoria!

Located in the heart of uptown Phoenix since 1929, this gorgeous 39-acre property has 700 rooms, villas and cottages, over 315,000 square feet of banquet space, and 8 food and beverage outlets. Fresh off of a much anticipated multi-million dollar renovation, this is an exciting time to join the leadership team at this iconic property.

In this role, you will oversee a team of up to 50+ and report directly to the Director of Front Office. The ideal candidate will be a talented, engaging leader with a passion for providing exceptional service.

For more information on the property, please visit:

  • https://www.arizonabiltmore.com/

  • https://www.instagram.com/arizonabiltmore/

Join Fortune's #1 Best Company to Work For and enjoy excellent benefits - medical insurance, matching 401k, 4+ weeks of PTO, tuition reimbursement, and Hilton travel benefits!


What will I be doing?

As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests
  • Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Run and complete daily reports, analyze data and make decisions based on data
  • Resolve guest issues and concerns to guest satisfaction
  • Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Detalles

Tipo de empleo
A tiempo completo
Ubicación
Phoenix, AZ, United States
Departamento
Administración
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido
¿Estás interesado en esta oportunidad?
Envía tu candidatura ahora