Manager, Distribution Operations
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Manager, Distribution Operations




Manager, Distribution Operations

Sobre el trabajo

The Global Distribution team plays a critical role in supporting the Global Sales Organization. Our DS Systems team creates automated solutions that aid in executing the retail compensation component of Hilton’s partner agreements with Online Travel Agencies, Travel Management Companies, Meeting Planner Companies, and key accounts globally. Global Distribution performs data capture, calculation, reconciliation, and payout of commissions on behalf of Hiltons’ 6400+ hotels globally.

What will I be doing:
The Distribution Operations Manager will be responsible for assisting Hilton Worldwide hotels in improving incremental revenue opportunities via approved online distribution channels, providing continuing education to hotels about internal systems, finding opportunities to impact market share, and acting as the operational liaison. You will analyze and support the revenue management and distribution strategy of business initiatives.

More specifically, you will:

  • Collaborate with other internal teams to craft strategies and achieve breakthroughs that support the wider Commercial Services objectives
  • Act as an escalation point for internal systems support and process issues sent by brand and hotel representatives
  • Lead process-improvement projects to increase execution efficiency with both internal and external partners
  • Coordinate new/participating hotel activations, solicitations, terminations, and any ongoing communication with the vendor, GDM, IT, 3rd Party Distribution, and Hilton Worldwide regional and corporate staff
  • Proactively audit and analyze Special Rate Plans (SRPs), rates, and accounts
  • Build, maintain, and communicate hotel-level Operations guides, initiatives, and training material including regular review for content relevancy
  • Lead and develop a team of Distribution Analysts, providing real-time feedback and support to drive performance and support career growth
  • Support other functions when demand is high by sharing the workload regardless of your core team responsibilities
  • Work on identifying and implementing efficiencies using automation or streamlining that save time and money or generate additional revenues

What are we looking for:
We believe the success in this role will demonstrate itself through the following attributes and skills:

  • Outstanding critical thinking and both quantitative and qualitative analytical skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems.
  • Ability to develop and maintain a deep understanding of business processes and systems as they relate to Revenue Management, Distribution, and Sales across brands and geographies
  • Ability to analyze extensive amounts of information and provide constructive feedback and direction through the application of critical thinking and discernment
  • Strong interpersonal and communication skills, including written and verbal communication, to explain complex issues in a clear and concise manner, and to engage audiences when presenting these issues broadly
  • Capability to handle multiple projects within deadlines; work effectively under time and resource constraints
  • Ability to exercise sound judgment and decision-making skills to consider the relative costs and benefits of potential actions and to provide recommendations and assist in the execution of optimal solutions.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Five (5) years of professional experience
  • Proficiency in Microsoft Office applications including advanced Excel functions (e.g. VLOOKUP, pivot tables, advanced formulas)
  • Approximately 15% travel time

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

  • Three (3) years of experience in hospitality; specifically with experience in distribution, revenue management, sales, or other relevant function
  • Two (2) years of experience working in the distribution space and/or directly with third-party channels
  • Proficiency in VBA, SQL, and BI tools (MicroStrategy, Tableau)
  • BA/BS Bachelors Degree
  • Two (2) years of Management Experience

What is it like working for Hilton?

The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Manager, Distribution Operations

Addison, TX, United States

A tiempo completo, Indefinido

Fecha de inicio:Lo antes posible

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