Senior Manager Change Management

*** The location for this position is virtual/remote ***

From smartphone capabilities like Digital Key to Hilton Connected Room that allow for integrated entertainment, temperature, and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing?
As the Senior Manager, Technology Change Management you will work with global, multi-functional teams to develop and implement organizational change and outreach strategy to promote awareness of a new technology system used by front office team members around the world. You will identify creative ways to increase the number of hotels that express interest in the system and manage ongoing engagement with hotels that have adopted the new platform.

More specifically, you will:

• Define and implement a strategy to increase awareness and adoption across corporate and regional partners and create additional demand for the new platform
• Define and implement a strategy for ongoing communication and engagement with hotels post-migration to allow for information sharing across hotels, identification of standard processes, and create a community of hotels and Team Members on the new platform
• Build and maintain positive relationships with key partners across Hilton departments and geographies (e.g. Brands, Front Office, Finance, Owner Relations)
• Build digital adoption and communication plans that align with overall project plans, and partner with PMO to track progress against those plans
• Collaborate with Deployment, Engineering, Learning, and Customer Experience Teams on a regular basis to ensure alignment of plans and consistent messaging across a hotel’s migration journey
• Build and maintain a solid understanding of current and planned features within the platform
• Develop executive briefings and updates for senior Hilton leaders, owners, and management company executives
• Partner with internal teams (Technology, Commercial Services, Special Events) as needed

What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:

• Experience with large-scale organizational change efforts
• Experience with and knowledge of change management principles, methodologies, and tools
• Experience working with and communicating to hotels, including General Managers and Front Desk
• Effective and flexible communication, both written and verbal; Ability to be persuasive and clearly articulate messages to a variety of audiences
• Familiarity with optimizing and leading change and project processes, tools, and phases of the life cycle
• Collaborative and organized teammate who builds positive relationships and trust
• Strong analytical and financial skills, with an ability to translate sophisticated technological and financial concepts into easily understandable and useful content
• Flexible and adaptable; ability to work in a changing & growing environment

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Seven (7)+ years of professional experience in Technology, Communications, Management Consulting, or a related field
• Hands-on experience and knowledge with Office 365 tools, including but not limited to Teams
• Able and flexible to travel, as often as needed, to Hilton offices and properties. Travel is not anticipated to be more than 30% - 40%.

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus Ten (10) + years of Technology related experience
• Ten (10) + years of professional experience in a related field
• Seven (7)+ years of experience handling communications, organizational change, training, or adoption strategies in a global organization
• Five (5) years of hospitality experience engaging directly with hotels
• Three (3)+ years of direct on-property experience in a hotel
• PROSCI or related certification or designation

What is it like working for Hilton?

The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado, New York City, California, and Washington applicants: Please click here for additional information.). Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan consistent with other team members at the same level and/or position within the Company.