Spa Concierge (Full Time) - Grand Wailea Resort
Descripción de empleo
Responsible for booking, changing, or canceling spa and salon appointments and programs accurately. Handles all Point of Sale (POS) processing to check Guests in and out, process gratuities and offer assistance to Guests for all spa, salon, fitness, retail and wellness needs. With a commitment to creating personalized and knowledgeable recommendations, Spa Concierge will recommend, upsell and promote appropriate spa and salon services, retail products and wellness options for each Guest. Provides courteous, consistent and efficient guest service throughout their Spa Grande, Grand Image Boutique, and Grand Salon experience. Spa Concierge work areas include spa reception desk, Grand Salon reception desk, and Grand Image spa lobby shop. Creates extraordinary lifetime memories for our guests.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Customer Focus
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!