Guest Relations Manager - Front Office - Jumeirah Beach Hotel
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Guest Relations Manager - Front Office - Jumeirah Beach Hotel

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Guest Relations Manager - Front Office - Jumeirah Beach Hotel

Sobre el trabajo

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.

With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.

About the Role:

An opportunity has arisen for a Guest Relations Manager to join the Front office department at Jumeirah Beach Hotel.

The main duties and responsibilities of this role:

  • To check arrivals lists for the following day and ensure that all departments are informed via daily ‘VIP In House’ lists.
  • Update and maintain guest profiles and accurate guest history records, including the recording of guest information received from other hotels or departments and the guest’s preferences.
  • To ensure that all relevant departments are advised of guest history requests/preferences prior to arrival.
  • To liaise with the Reservations Department after receiving completed Guest Preference forms, and action them accordingly.
  • To complete and file arrival checklist for all VIP arrivals and other arrivals if operation permits.
  • To ensure that daily ‘Courtesy Calls’ by telephone are undertaken.
  • To check all VIP arrival suites (and other arrival suites) for the day and report any issues to be raised to the relevant departments.
  • To ensure that orders are placed to ensure timely delivery of VIP amenities for arriving and in-house guests
  • To spot-check the delivery of amenities of in-house long-staying guests.
  • To ensure that welcome folders and welcome cards are prepared for all arrivals
  • To assist with guest’s escort and ensure that every guest is escorted upon arrival to the hotel.
  • To ensure that every guest checking in is offered a welcome drink.
  • To oversee the organization of the guest cocktail and communicate approximate numbers of attendees to the relevant departments.
  • To supervise the Guest Services Executive/Guest Relations.
  • To be visible and available to our in-house guests, making regular contact and obtaining feedback on the hotel’s facilities and services.
  • To encourage our guests to complete our in-house Guest Questionnaire prior to their departure.

    Guest Relations Manager - Front Office - Jumeirah Beach Hotel

    Dubai, United Arab Emirates

    A tiempo completo, Indefinido

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