XYZ Restaurant Host / Hostess – (in English)

Kempinski

Publicada

XYZ Restaurant Host / Hostess – (in English)

Descripción de empleo



As the first Kempinski hotel in China, Kempinski Hotel Beijing Lufthansa Center blends timeless European style with rich Chinese cultural history to create a true Chinese experience for new-age travelers. Kempinski Hotel Beijing Lufthansa Center houses 480 newly renovated rooms and suites, together with 10 conference rooms and one of the largest pillar-free ballrooms in the city with natural daylight. With over 7 different restaurants and bars, YouYi shopping center, two private gardens, and easy transportation access points to some of Beijing’s most iconic and monumental scenes, Kempinski Hotel Beijing Lufthansa Center is Beijing’s portal into China. 

Restaurant Host / Restaurant Hostess





The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Key Responsibilities:  





  • Responsible to Assistant Restaurant Manager / Restaurant Manager
  • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
  • A courteous, professional and efficient service is provided at all times.
  • All duties and tasks are performed as per the tasks required at the outlet.
  • Be knowledgeable of all services and products offered by the hotel.
  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
  • Ensure that the place of work and surrounding area is kept clean and organized at all times.
  • Successfully perform opening and closing procedures established for the assigned outlet
  • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
  • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
  • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
  • Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
  • Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
  • Undertake reasonable tasks and secondary duties as assigned by the Department Head.
  • Respond to any changes in the department as dictated by the hotel management.
  • Assist in carrying out scheduled inventories of products and operating equipment.
  • Perform any other assigned reasonable duties and responsibilities as assigned.
  • Project at all times a positive and motivated attitude and exercise self-control.
  • Maintain and update the restaurants guest history.
  • Maintain a legible and up to date reservation book.
  • Maintain and coordinate the printing of the respective restaurant menus.
  • Maintain excellent communication to all related departments i.e
    • Guest Services and Concierge departments
    • Restaurant Reservations
    • All other F&B outlets, In Room dining and Banquet Service


Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired skills and qualifications: 

Nationality:  Eligible for a working permit in country of hire.

Education:   BA/BSc in Hospitality Management or related field preferred.

Experience:   To fill the position, the following is required:

  • Experience in an F&B service role.


Language:  Ability to work and communicate in a multinational environment:

  • Local language – excellent oral and written skills.
  • English – excellent oral and written skills.
  • Additional language – beneficial.


Competencies: 

  • Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
  • Excellent written and verbal communication skills.
  • Excellent organizational and time management skills.
  • Applies a professional, confidential and ethical approach at all times.
  • Works in a safe, prudent and organized manner .


Technical Competencies:  Computer literacy adapted to the field of training:

  • Ability to operate computer and office equipment.
  • Proficiency in Excel and Word is beneficial.


Individual Characteristics:  To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

  • Passionate for Food & Beverage
  • People Oriented
  • Passionate for European luxury
  • Entrepreneurial
  • Straightforward
  • Sense of responsibility
  • Team player
  • Analytical thinker
  • Flexible and reliable
  • Tolerant and open minded
  • Works well under pressure


Other Skills:  Depending on region and property.

About Kempinski 

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. Embrace an experience as individual as you are!

Organization: Kempinski Hotels

Location: Kempinski Hotel Beijing Lufthansa Center

Job Type: Regular

Job Level:

Schedule: Full-time

Job Posting: Nov 19, 2020

Unposting Date: N/A

Job Number: 200001L9

Detalles

Tipo de empleo
A tiempo completo
Ubicación
Beirut, Lebanon
Departamento
Azafata/o, Azafata/o
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido

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